Psychological effects of and design preferences for real-time information displays
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RTIS displays have been reported to reduce perceived waiting time and bring higher customer satisfaction in selected European and U.S. cities.
“Real-Time Information System (RTIS) displays have been reported to reduce perceived waiting time (Dziekan and Vermeulen, 2006) and bring higher customer satisfaction (Science Applications International Corporation, 2003) in selected European and U.S. cities (Dziekan and Kottenhoff, 2007).”
From Does improving stop amenities help increase Bus Rapid Transit ridership? Findings based on a quasi-experiment (2021) · cites this paper as Dziekan and Vermeulen, 2006
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Research works printed but not linked: 11
- Coogan, Matthew A. 2003. Recent developments in integrated passenger informa- tion systems in North America. Paper presented at the 3rd UITP Conference on Travel Information, Gothenburg/Sweden.
- Dziekan, Katrin. 2004. Customer perceptions and behavioural responses to IT- based public transport information-Literature review and what the experts say (No. TRITA-INFRA 04-012). Stockholm: Royal Institute of Technology Stockholm.
- Infopolis2. 1998. Review of current passenger information systems (Deliverable 1): Commission of the European Community. Available at: http://www. ul.ie/~infopolis/library/del/del1.html (2005-10-19).
- Karlsson, Mari Anne. 1996. User requirements elicitation. A framework for the study of the relation between user and artefact. Unpublished Doctoral thesis. Chalmers University of Technology, Göteborg, Gothenburg.
- Lehtonen, Mikko, and Risto Kulmala. 2001. The benefits of a pilot implementa- tion of public transport signal priorities and real-time passenger information. Paper presented at the InformNorden International Conference, Tampere, Finland.
- Li, Yuen-Wah. 2003. Evaluating the urban commute experience: A time perception approach. Journal of Public Transportation 6(4): 41-67.
- Litman, Todd. 2004. Transit price elasticities and cross-elasticities. Journal of Public Transportation 7(2): 37-58.
- Wardman, Mark, Julian Hine, and Steven G. Stradling. 2001. Interchange and travel choice. Vol. 1. Edinburgh: Scottish Executive Central Research Unit.
- Vermeulen, Arjan, and Katrin Dziekan. 2005. The added value of real-time informa- tion and effects to customer behaviour. Paper presented at the InformNorden International Conference, Reykjavik.
- Verplanken, Bas, Henk Aarts, and Ad van Knippenberg. 1997. Habit, information acquisition, and the process of making travel mode choice. European Journal of Social Psychology 27: 539-560.
- Yeung, Tony. 2004. Editorial to "Using IT tools to improve service." Public Trans- portation International 53(6): 2-3.
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Shi, X., Moudon, A. V., Hurvitz, P. M., Mooney, S. J., Zhou, C., & Saelens, B. E. (2021) · Transportation Research Interdisciplinary Perspectives · doi:10.1016/j.trip.2021.100323 · Cited by 20 · see citing works
- Authors
- Dziekan, K., & Vermeulen, A.
- Venue
- Journal of Public Transportation
- Published
- 2006-02
- Volume
- 9
- Issue
- 1
- Pages
- 1-19
- ISSN
- 1077-291X
- 2375-0901
- Cited by
- 50
- References
- 0
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