Does improving stop amenities help increase Bus Rapid Transit ridership? Findings based on a quasi-experiment
Open accessAbstract
Amenities at bus stops are thought to affect transit ridership, yet this relationship is rarely quantified. We assembled data on ridership and stop amenities, including Real-Time Information System (RTIS), shelters, lighting, litter receptacles, benches, and bike hoops, at 96 stops along two new Bus Rapid Transit lines in King County, Washington, between Fall 2012 and Fall 2014. We applied the Conditional Inference Tree method to identify combinations of amenity changes that characterized amenity installation patterns and examined the associations between changes in amenities and changes in ridership at stop-level. Compared to stops with the fewest changes, stops had a higher likelihood of increases in boardings if their combination of amenity changes included new RTIS, shelters, and bike hoops. There were no significant relationships between amenity changes and alightings. Stop amenities are positively associated with higher transit ridership, however, some amenities are more impactful than others.
AI snapshot
Written from the paper’s full text.
TL;DR
Improving stop amenities on two new King County RapidRide BRT lines was associated with higher stop-level boardings, especially when amenity bundles included new RTIS, shelters, or bike hoops. No significant associations were found for alightings.
Key findings
- Compared with stops that had the fewest amenity changes, boardings were 203.5% higher at stops with new bike hoops, 199.1% higher at stops with new RTIS, and 81.4% higher at stops with new or improved shelters.
- In negative binomial models, relative to combination group 1, boardings were significantly higher for shelter (OR = 1.814, p < 0.001), RTIS (OR = 2.991, p < 0.001), and bike hoop (OR = 3.035, p < 0.001) combinations; RTIS and bike hoop did not differ significantly from each other (p = 0.926).
- No amenity combination was significantly associated with more alightings in 2014.
- Across the 96 stops, mean weekday boardings increased 139.9% and alightings 138.2% from 2012 to 2014.
Methods
- Quasi-experiment using 96 active stops along King County Metro’s RapidRide E and F lines, comparing fall 2012 (before BRT conversion and amenity changes) with fall 2014 (after).
- Amenity changes were coded as binary variables for RTIS, shelter, lighting, bench, litter receptacle, and bike hoop; because amenities were installed in correlated bundles, conditional inference tree (CIT) analysis grouped stops into amenity-combination categories.
- Negative binomial regressions estimated associations with 2014 boardings and alightings, controlling for 2012 ridership, change in residential density, number of routes served, nearby new stops, nearby closed stops, and E-line status.
Limitations
- Stated in the paper: results may only generalize to metropolitan areas with sociodemographic and public transportation infrastructure similar to King County; longitudinal amenity data and research in other metropolitan areas are needed to validate causal inferences; increased boardings could reflect new riders, existing riders taking transit more, shifting to improved stops, or a combination; APC data do not distinguish transfers at stops serving multiple lines; “amenity” is a misnomer for features critical to universal design and inclusive access.
- Evident from the text: the design is quasi-experimental rather than randomized, and amenity installations were bundled and highly correlated, so the study estimates combinations rather than independent effects of individual amenities.
Model-written summary. Check it against the paper before relying on it.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
2 of 25 cited sources checked · 0 supported · 0 flagged · accuracy not yet measured
- Findingown data
Compared to stops with the fewest changes, stops had a higher likelihood of increases in boardings if their combination of amenity changes included new RTIS, shelters, and bike hoops.
“Compared to stops with the fewest changes, stops had a higher likelihood of increases in boardings if their combination of amenity changes included new RTIS, shelters, and bike hoops.”
Quote in the paperSubstantial claim - Findingown data
There were differences between the E and the F line, with fewer lighting, bike hoops, and RTIS amenities being added at the F line stops.
“There were differences between the E and the F line, with fewer lighting, bike hoops, and RTIS amenities being added at the F line stops.”
Quote in the paperNot a substantial claim - Findingown data
From the boxplots, combination 3 and 4 have higher average increases in boardings than the other two combinations.
“From the boxplots, combination 3 and 4 have higher average increases in boardings than the other two combinations.”
Quote in the paperSubstantial claim - Findingown data
Mean boardings and alightings at stops along the E line were higher than those at stops on the F line.
“Mean boardings and alightings at stops along the E line were higher than those at stops on the F line, but the percentages of increase on the F line were higher than on the E line.”
Quote in the paperNot a substantial claim - Findingown data
None of the stops in combination group 1 had any changes in the key amenities: shelter, RTIS or bike hoops.
“None of them had any changes in the key amenities: shelter, RTIS or bike hoops.”
Quote in the paperNot a substantial claim
- Findingown data
There were no significant relationships between amenity changes and alightings.
“There were no significant relationships between amenity changes and alightings.”
Quote in the paperSubstantial claim - Findingown data
A sensitivity analysis using CIT and negative binomial regression testing amenity change combinations with the change in alightings yielded results that were not significant.
“A sensitivity analysis using CIT and negative binomial regression testing amenity change combinations with the change in alightings yielded results that were not significant.”
Quote in the paperNot a substantial claim - Findingown data
A stop being on the E line was associated with more alightings in 2014 (OR = 1.704, p < 0.001).
“Among the control variables, a stop being on the E line (OR = 1.704, p < 0.001) and the number of routes served at the stop (OR = 1.084, p = 0.015) were associated with more alightings.”
Quote in the paperNot a substantial claim - Findingown data
The number of routes served at the stop was associated with more alightings in 2014 (OR = 1.084, p = 0.015).
“Among the control variables, a stop being on the E line (OR = 1.704, p < 0.001) and the number of routes served at the stop (OR = 1.084, p = 0.015) were associated with more alightings.”
Quote in the paperNot a substantial claim - Findingown data
No significant difference was found between combination group 3 and combination group 4 in their association with boardings (p = 0.926).
“but no significant difference was found between these latter two combinations (p = 0.926).”
Quote in the paperNot a substantial claim - Findingown data
Using combination group 1 as reference, combination group 2 (shelter as key amenity change) was positively associated with more boardings in 2014 (OR = 1.814, p < 0.001).
“Using combination group 1 as reference, combination group 2 was positively associated with more boardings (OR = 1.814, p < 0.001).”
- Also stated in: § 4. Discussion · plain
“boardings at stops with new or improved shelters were 81.4% higher”
Quote in the paperSubstantial claim - Also stated in: § 4. Discussion · plain
- Findingown data
None of the combination groups were found to be significantly associated with more alightings in 2014 relative to combination group 1.
“None of the combination groups were found to be significantly associated with more alightings in 2014 relative to combination group 1.”
- Also stated in: § 4. Discussion · plain
“none of the combinations of new amenities was associated with changes in alightings”
Quote in the paperSubstantial claim - Also stated in: § 4. Discussion · plain
- Premisecitation
Miao et al. (2019) revealed that having bus shelters mitigated ridership reduction under extreme hot, cold, and heavy rainfall conditions in the Salt Lake City metropolitan area.
“One study (Miao et al., 2019) revealed that having bus shelters mitigated ridership reduction under extreme hot, cold, and heavy rainfall conditions in the Salt Lake City metropolitan area.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Miao et al., 2019 source
- Premisenone given
Except for Kim et al.'s study (2020), studies of bus stop amenities used cross-sectional data.
“Moreover, in the literature we reviewed, except for Kim et al.'s study (2020), studies of bus stop amenities used cross-sectional data.”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Kim et al., 2020 source
- Interpretationreasoning
The bundling of stop amenity installations presents a challenge to the traditional additive model approach.
“The bundling of stop amenity installations, which is commonly observed in real-world practice, presents a challenge to the traditional additive model approach.”
Quote in the paperSubstantial claim - Premisecitation
Studies exploring the effects of stop amenities have typically used additive models under the assumption that the impacts of individual amenities are independent and statistically identifiable.
“Studies exploring the effects of stop amenities have typically used additive models (Lagune-Reutler et al., 2016;Fan et al., 2016;Cervero et al., 2010;Brown et al., 2006), under the assumption that the impacts of individual amenities are independent and statistically identifiable (Hernán and VanderWeele, 2011).”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Hernán and VanderWeele, 2011 source
Checked before — its earlier verdict is held back until a new check runs.
- Interpretationown data
In combination group 4, other amenities were not as important as having bike hoops.
“They tended to have other amenities as well but those were not important as having bike hoops.”
Quote in the paperNot a substantial claim - Premisereasoning
Few peer reviewed studies and technical reports with direct quantitative evidence that stop amenities affect ridership in the US context exist.
“We are aware of only few peer reviewed studies and technical reports with direct quantitative evidence that stop amenities affect ridership in the US context.”
Quote in the paperSubstantial claim - Study design and conductreasoning
By comparing stops with different types of amenities being added or upgraded, the study was able to assess the effect of stop amenity changes while controlling for other system factors such as service quality and frequency.
“Therefore, by comparing stops with different types of amenities being added or upgraded, we were able to assess the effect of stop amenity changes while controlling for other system factors such as service quality and frequency.”
Quote in the paperSubstantial claim- Rests on an assumption: Stop amenity installations were not systematically related to unobserved stop-level factors that also affected ridership changes, so the quasi-experimental comparison is not confounded by such factors.
- Interpretationown data
In combination group 3, other new amenities were less important than having RTIS.
“They tended to also have other new amenities installed, but again those were less important than having RTIS.”
Quote in the paperNot a substantial claim - Study design and conductreasoning
The only difference between stops was the types of amenities installed.
“The only difference between stops was the types of amenities installed.”
Quote in the paperSubstantial claim- Rests on an assumption: Stop amenity installations were not systematically related to unobserved stop-level factors that also affected ridership changes, so the quasi-experimental comparison is not confounded by such factors.
- Premisecitation
Stop amenities influence many aspects of the transit use experience including safety, accessibility, and thermal and visual comfort.
“Although we know of few studies exploring amenity impacts on ridership, there is evidence that stop amenities influence many aspects of the transit use experience including safety, accessibility, and thermal and visual comfort (Zhang, 2012).”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Zhang, 2012
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Interpretationown data
In combination group 2, new benches, lightings, and litter receptacles were less important for predicting boarding increases compared to having shelters.
“They may have had new benches, lightings, and litter receptacles, but those were less important for predicting boarding increases compared to having shelters.”
Quote in the paperNot a substantial claim - Premisereasoning
The absence of more sophisticated research designs has hindered the inference of causal relations.
“The absence of more sophisticated research designs has hindered the inference of causal relations.”
Quote in the paperSubstantial claim - Study design and conductown data
The APC data in this study did not distinguish between egress trips and alighting at transfer stops.
“The APC data in our study did not distinguish between egress trips and alighting at transfer stops.”
Quote in the paperSubstantial claim - Interpretationown data
Transit users may be more sensitive to stop environments where they spend more time (i.e., while waiting for transit).
“suggesting that transit users may be more sensitive to stop environments where they spend more time (i.e., while waiting for transit).”
Quote in the paperSubstantial claim - Premisecitation
In Kim et al.'s study (2020), an average of 141% increase in boardings was observed for stops with amenity improvement, compared to those without.
“in Kim et al.'s study (2020), an average of 141% increase in boardings was observed for stops with amenity improvement, compared to those without.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Kim et al. (2020) source
- Premisecitation
In Brown et al. (2006), a one unit increase in Bus Stop Index (ranging from 0 to 8 units) was associated with a 31% increase in total boardings and alightings.
“in Brown et al. (2006), a one unit increase in Bus Stop Index (ranging from 0 to 8 units) was associated with a 31% increase in total boardings and alightings.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Brown et al. (2006)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Study design and conductnone given
The quasi-experimental design accounts for ridership increases due to within-line factors such as service increases.
“Because this quasi-experimental design accounts for ridership increases due to within-line factors such as service increases”
Quote in the paperSubstantial claim - Study design and conductreasoning
Stop-level APC data do not provide information on transfers when stops serve multiple lines, affecting stop-level analyses.
“the stop level APC data distinguish between boardings and alightings but do not provide information on transfers when stops serve multiple lines: the same transfer riders who are alighting one bus will be boarding another bus, thus affecting stop-level analyses.”
Quote in the paperNot a substantial claim- Rests on an assumption: The same transfer riders who are alighting one bus will be boarding another bus.
- Premisenone given
Prior studies either focused solely on boardings or counted boardings and alightings jointly, thereby missing the opportunity to explore possible differences in the effect that amenities may have on boardings versus alightings as distinct behaviors.
“Additionally, prior studies either focused solely on boardings or counted boardings and alightings jointly, thereby missing the opportunity to explore possible differences in the effect that amenities may have on boardings versus alightings as distinct behaviors.”
Quote in the paperSubstantial claim
- Classified as probably not a substantial claim. 38
- May combine two claims. 17
- The quote only partly states this claim. 2
Probably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationChange in residential density was used to approximate change in local demand for transit service.
“Change in residential density (count of residential units per hectare) was used to approximate change in local demand for transit service (Stewart et al., 2017).”
Quote in the paperNot a substantial claim1 of 1 sources checked- cites Stewart et al., 2017 source
The Methods section says the study used changes in the count of residential units within ¼ mile of transit stops to control for nearby development. The Discussion links increased residential density with increased demand for transit service. The paper does not describe the measure as residential units per hectare, so the cited claim's specified unit is unsupported. (LLM, conf=0.87)
Experimental — accuracy not yet measured
Probably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationIn a survey of 749 transit passengers in Los Angeles County, transit stops being well-lit at night was ranked as one of the most important factors in their decision to use transit among 16 attributes of stops.
“In a survey of 749 transit passengers in Los Angeles County, they ranked transit stops being well-lit at night as one of the most important factors in their decision to use transit among 16 attributes of stops, while having a place to sit or buy food were ranked as least important (Iseki and Taylor, 2010).”
Quote in the paperNot a substantial claim1 of 1 sources checked- cites Iseki and Taylor, 2010 source
The Introduction reports a survey of 749 transit users around metropolitan Los Angeles. In “Rating and Ranking of Importance, Satisfaction Level, and Importance-Satisfaction” (page unavailable), station lighting is classified as very important, while seating and places to buy food or drink are classified as less important among the 16 attributes. The survey ranks attributes of the stop or station experience; it does not establish that lighting was ranked as a factor in passengers’ decisions to use transit. (LLM, conf=0.84)
Experimental — accuracy not yet measured
Probably not a substantial claim: may not pass S3 (load-bearing).
Findingown dataOn average, stops on the E line had more amenity changes (3.46 per stop, SD = 1.61) than those on F line (1.98 per stop, SD = 1.30).
“On average, stops on the E line had more amenity changes (3.46 per stop, SD = 1.61) than those on F line (1.98 per stop, SD = 1.30).”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Findingown dataCombination group 2 contained stops with new shelters but none of them had new RTIS or new bike hoops.
“Combination group 2 contained stops with new shelters but none of them had new RTIS or new bike hoops.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
Findingown dataThe two most frequent combinations were only new benches (n = 22 stops) and new shelters, benches and litter receptacles (n = 25 stops).
“There were in total 21 unique combinations, with the two most frequent combinations being only new benches (n = 22 stops) and new shelters, benches and litter receptacles (n = 25 stops).”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Findingown dataThe percentages of increase on the F line were higher than on the E line.
“Mean boardings and alightings at stops along the E line were higher than those at stops on the F line, but the percentages of increase on the F line were higher than on the E line.”
Quote in the paperNot a substantial claimClassified as probably not a substantial claim.
Findingown dataAmong these 21 unique combinations, 15 were added to <5 stops.
“Among these 21 unique combinations, 15 were added to<5 stops.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Findingown dataCombination group 3 were stops with new RTIS but no new bike hoops.
“Combination group 3 were stops with new RTIS but no new bike hoops.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Findingown dataThere were in total 21 unique combinations of amenity changes among the 96 stops in the sample.
“There were in total 21 unique combinations, with the two most frequent combinations being only new benches (n = 22 stops) and new shelters, benches and litter receptacles (n = 25 stops).”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
Findingown dataCombination group 1 consisted of 22 stops with only new benches, 3 stops without any new amenities and 2 stops with new lighting and litter receptacles.
“Combination group 1 consisted of 22 stops with only new benches, 3 stops without any new amenities and 2 stops with new lighting and litter receptacles.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Findingown dataOverall, average weekday boardings were similar to alightings.
“Overall, average weekday boardings were similar to alightings.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Findingown dataBenches, shelters, and litter receptacles were the most common amenities being added or changed.
“Amenity changes within this period show that benches, shelters, and litter receptacles were the most common amenities being added or changed (Table 3).”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Findingown dataIn general, the four combination groups had an increasing number of new installations.
“In general, the four combination groups had an increasing number of new installations.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Findingown dataCombination group 4 included stops with a new bike hoop.
“Combination group 4 included stops with a new bike hoop.”
Quote in the paperNot a substantial claimMay combine two claims.
Findingown dataAmenities were added in a non-random way, with several types of amenities being added together at given stops.
“Following King County Metro Transit Facilities Guidelines (2018) recommendations to install combinations of amenities at stops, we hypothesized that amenities were added in a non-random way, with several types of amenities being added together at given stops.”
Quote in the paperSubstantial claimMay combine two claims.
Findingown dataPearson correlation analyses showed that many amenity changes co-occurred and that, as a result, single amenities would be unlikely to have an independent association with the outcome.
“This was consistent with prior studies (Talbott, 2011) and was confirmed by Pearson correlation analyses showing that many amenity changes co-occurred and that, as a result, single amenities would be unlikely to have an independent association with the outcome.”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Talbott, 2011
Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
Findingown dataBoth mean boardings and alightings increased from 2012 to 2014 at a similar rate, 139.9% for boardings and 138.2% for alightings.
“Both mean boardings and alightings increased from 2012 to 2014 at a similar rate, 139.9% for boardings and 138.2% for alightings.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
FindingreasoningAmenities were mostly installed in groups.
“Amenities were mostly installed in groups.”
Quote in the paperNot a substantial claimThe quote only partly states this claim.
Findingown dataCombination group 3 (RTIS as key amenity change) was significantly associated with more boardings in 2014 (OR = 2.991, p < 0.001).
“boardings at stops with new RTIS were 199.1% higher”
Quote in the paperSubstantial claimClassified as probably not a substantial claim.
Findingnone givenBetween 2012 and 2014, King County Metro added amenities to transit stops along RapidRide E and F lines.
“Between 2012 and 2014, King County Metro added amenities to transit stops along RapidRide E and F lines.”
Quote in the paperSubstantial claimThe quote only partly states this claim.
Findingown dataCombination group 4 (bike hoop as key amenity change) was significantly associated with more boardings in 2014 (OR = 3.035, p < 0.001).
“boardings at stops with new bike hoops were 203.5% higher”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationBrown et al. (2006) found that a Bus Stop Index scoring amenities including signs, shelters, schedules, lighting, and paved landings was positively related to ridership.
“In North Carolina, Brown et al.'s team (Brown et al., 2006) created a Bus Stop Index to score amenities including signs, shelters, schedules, lighting, and paved landings, and found that the index was positively related to ridership.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Brown et al., 2006
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).
Premisenone givenMore bus lines may bring more riders transferring from other lines.
“More bus lines may bring more riders transferring from other lines.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationThe presence of shelters was found to be associated with higher crime incidence within 100 m of stops.
“In another study, the presence of shelters was found to be associated with higher crime incidence within 100 m of stops (Moudon et al., 2018).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Moudon et al., 2018
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Classified as probably not a substantial claim.
PremisereasoningThe assumption that the impacts of individual amenities are independent and statistically identifiable may not hold given that stop amenities are typically installed in combinations.
“However, this assumption may not hold given that stop amenities are typically installed in combinations (i.e., a shelter is added along with a new bench and a litter receptacle).”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Study design and conductown dataThe combinations represent a mutually exclusive and collectively exhaustive partitioning of the amenity changes that best predicted changes in boardings.
“These combinations thus represent a mutually exclusive and collectively exhaustive partitioning of the amenity changes that best predicted changes in boardings.”
Quote in the paperNot a substantial claimClassified as probably not a substantial claim. May combine two claims.
PremisecitationKing County Metro Transit Facilities Guidelines recommend that benches be installed in all shelters, and shelters and bike hoops be installed with RTIS.
“King County Metro Transit Facilities Guidelines (King County Metro, 2017) recommend that benches be installed in all shelters, and shelters and bike hoops be installed with RTIS.”
Quote in the paperSubstantial claim0 of 1 sources checked- cites King County Metro, 2017
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Classified as probably not a substantial claim. May combine two claims.
Premisenone givenCompared with traditional clustering methods, tree-based methods require fewer assumptions about data distribution and allow more robust statistical inference.
“Compared with traditional clustering methods, tree-based methods require fewer assumptions about data distribution and allow more robust statistical inference.”
Quote in the paperSubstantial claimMay combine two claims.
Interpretationown dataAssessing the effect of individual amenities would not be appropriate; the study proceeded to only estimate the effects of combinations of amenity changes on ridership.
“We concluded that assessing the effect of individual amenities would not be appropriate and proceeded to only estimate the effects of combinations of amenity changes on ridership.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Interpretationown dataCombination group 1 represented the stops with the smallest number of total new amenities.
“This combination group represented the stops with the smallest number of total new amenities.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
PremisecitationKim et al. (2020) using propensity score matching found that bus stops with improved amenities were associated with a significant increase in ridership in Salt Lake County; possible differences in impact by amenity type were not assessed.
“Another study (Kim et al., 2020) using propensity score matching found that bus stops with improved amenities were associated with a significant increase in ridership in Salt Lake County; possible differences in impact by amenity type were not assessed.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Kim et al., 2020 source
Classified as probably not a substantial claim.
Study design and conductreasoningUsing ridership collected in the same season of a year helps to control for regular seasonal variations commonly observed in ridership.
“Using ridership collected in the same season of a year helps to control for regular seasonal variations commonly observed in ridership.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
PremisecitationRTIS displays have been reported to reduce perceived waiting time and bring higher customer satisfaction in selected European and U.S. cities.
“Real-Time Information System (RTIS) displays have been reported to reduce perceived waiting time (Dziekan and Vermeulen, 2006) and bring higher customer satisfaction (Science Applications International Corporation, 2003) in selected European and U.S. cities (Dziekan and Kottenhoff, 2007).”
Quote in the paperNot a substantial claim0 of 3 sources checkedProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationThe presence of shelters, benches, and mature trees at stops was found to significantly lower the perceived waiting time reported by passengers.
“The presence of shelters, benches, and mature trees at stops was found to significantly lower the perceived waiting time reported by passengers (Lagune-Reutler et al., 2016).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Lagune-Reutler et al., 2016 source
Classified as probably not a substantial claim.
Study design and conductreasoningThe installation of amenities in anticipation of the BRT service serves as a quasi-experiment, which adds to the rigor of assessment compared to cross-sectional studies.
“The installation of amenities in anticipation of the BRT service serves as a quasi-experiment, which adds to the rigor of assessment compared to cross-sectional studies.”
Quote in the paperSubstantial claim- Rests on an assumption: Stop amenity installations were not systematically related to unobserved stop-level factors that also affected ridership changes, so the quasi-experimental comparison is not confounded by such factors.
May combine two claims.
PremisecitationTalbott (2011) observed correlations between ridership and the presence of amenities in several cities; however, the absence of confounding variables in the analyses hindered the ability to make causal inferences.
“Finally, a multi-city study (Talbott, 2011) observed correlations between ridership and the presence of amenities in several cities; however, the absence of confounding variables in the analyses hindered the ability to make causal inferences.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Talbott, 2011
May combine two claims.
Interpretationown dataStop amenities are positively associated with higher transit ridership, but some amenities are more impactful than others.
“Stop amenities are positively associated with higher transit ridership, however, some amenities are more impactful than others.”
Quote in the paperSubstantial claimClassified as probably not a substantial claim.
Study design and conductown dataThe choice of negative binomial regression model over Poisson model was based on the observed over-dispersion in the outcome variable.
“The choice of negative binomial regression model over Poisson model was based on the observed over-dispersion in the outcome variable (Hilbe, 2011;White and Bennetts, 1996).”
Quote in the paperSubstantial claim0 of 2 sources checked- cites Hilbe, 2011
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- cites White and Bennetts, 1996 source
Probably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationThe 1/2 mile distance was used as a proxy for a 10 min walk.
“The 1/2 mile distance was used as a proxy for a 10 min walk (Nabors et al. 2008).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Nabors et al. 2008
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S4 (based). May combine two claims.
PremisereasoningFew studies rigorously examined the impact of stop amenities on ridership, with most existing studies focusing on other service attributes such as frequency, travel time, and price.
“Overall, few studies rigorously examined the impact of stop amenities on ridership, with most existing studies focusing on other service attributes such as frequency, travel time, and price.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationPrior research suggested that ridership increased overall in the E and F lines relative to the previously existing traditional bus service along these routes.
“Prior research has suggested that ridership increased overall in the E and F lines relative to the previously existing traditional bus service along these routes (Stewart et al., 2017).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Stewart et al., 2017 source
Checked before — its earlier verdict is held back until a new check runs.
May combine two claims.
Study design and conductnone givenStops included in the study all experienced the same level of upgrade in BRT service, which included the introduction of new vehicles.
“Stops included in the study all experienced the same level of upgrade in BRT service, which included the introduction of new vehicles.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationIn the same survey, having a place to sit or buy food were ranked as least important among 16 attributes of stops.
“In a survey of 749 transit passengers in Los Angeles County, they ranked transit stops being well-lit at night as one of the most important factors in their decision to use transit among 16 attributes of stops, while having a place to sit or buy food were ranked as least important (Iseki and Taylor, 2010).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Iseki and Taylor, 2010 source
Checked before — its earlier verdict is held back until a new check runs.
Probably not a substantial claim: may not pass S4 (based).
Study design and conductnone givenThe CIT method applied in this study is a robust alternative to using traditional multivariate linear models when studying such highly correlated variables as the combinations of amenities installed at stops.
“The CIT method applied in this study is a robust alternative to using traditional multivariate linear models when studying such highly correlated variables as the combinations of amenities installed at stops.”
Quote in the paperNot a substantial claimMay combine two claims.
Interpretationown dataBike hoops, RTIS, and shelters appeared to be key amenities that, combined with other amenities as was frequently done in practice, could affect transit ridership.
“Thus bike hoops, RTIS, and shelters appeared to be key amenities that, combined with other amenities as was frequently done in practice, could affect transit ridership.”
Quote in the paperSubstantial claimClassified as probably not a substantial claim.
PremisecitationIn multi-modal trips, access and egress trip stage satisfaction were most impacted by the primary trip, which was often defined using trip leg duration.
“in multi-modal trips, access and egress trip stage satisfaction were most impacted by the primary trip, which was often defined using trip leg duration.”
Quote in the paperSubstantial claim0 of 2 sources checkedProbably not a substantial claim: may not pass S3 (load-bearing).
Interpretationnone givenThe results may only be generalizable to metropolitan areas with sociodemographic and public transportation infrastructure that are similar to those of King County.
“The results may only be generalizable to metropolitan areas with sociodemographic and public transportation infrastructure that are similar to those of King County.”
Quote in the paperNot a substantial claimMay combine two claims.
Interpretationown dataThe study demonstrates the importance of amenities on improving service quality and system efficiency.
“The study demonstrates the importance of amenities on improving service quality and system efficiency.”
Quote in the paperNot a substantial claimMay combine two claims.
InterpretationreasoningThe improved stops either attract new riders or encourage existing riders to take transit more and/or shift to stops with improved amenities.
“present findings suggest that the improved stops either attract new riders or encourage existing riders to take transit more and/or shift to stops with improved amenities.”
Quote in the paperSubstantial claim
The paper relies on this without support.
Stop amenity installations were not systematically related to unobserved stop-level factors that also affected ridership changes, so the quasi-experimental comparison is not confounded by such factors.
“The installation of amenities in anticipation of the BRT service serves as a quasi-experiment, which adds to the rigor of assessment compared to cross-sectional studies.”
The paper relies on this without support.
No prior studies have examined the impact of stop amenities on alightings.
“No prior studies have examined the impact of stop amenities on alightings.”
The paper relies on this without support.
Amenities at bus stops are a less expensive capital investment option compared to other system improvements such as vehicle purchase or service area expansion.
“As a less expensive capital investment option compared to other system improvement such as vehicle purchase or service area expansion”
The paper relies on this without support.
Amenities at bus stops provide the first impression of the transit services and thus affect users' attitudes and experience towards the service.
“amenities at bus stops provide the first impression of the transit services and thus affect users' attitudes and experience towards the service.”
The paper relies on this without support.
The same transfer riders who are alighting one bus will be boarding another bus.
“the same transfer riders who are alighting one bus will be boarding another bus”
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
Each contradiction between two passages listed here was confirmed by an independent check.
Claim to estimate only amenity combinations conflicts with appendix
MinorThe methods say that only effects of amenity combinations were estimated, but Table A2 reports regression results for individual amenities.
“We concluded that assessing the effect of individual amenities would not be appropriate and proceeded to only estimate the effects of combinations of amenity changes on ridership.”
“Table A2 Negative Binomial Regression Results with Individual Amenity.”
Individual-amenity models exceed the stated sample size
MinorThe RTIS models in Tables A2 and A3 each report N = 101, although the study sample contains 96 stops. The text gives no additional sample for those models.
“N 96 101 96 96 96 96 96 96”
“The study sample included all the stops along the E and F lines that were active (n = 96) in fall, 2012 (before the E and F line launch, where existing traditional bus service had stops) and fall, 2014 (after the E and F lines were in BRT service) (Fig. 1).”
Overall 2014 residential density disagrees with line-specific means
MinorThe 52 E-line and 44 F-line stops have reported 2014 means of 17.82 and 7.11 units/ha. Their weighted mean is 12.91, not the reported overall mean of 13.92.
“| 2014 | 13.92 (10.39) | 0.03-67.45 | 17.82 (11.59) | 7.61-67.45 | 7.11(3.97) | 0.03-13.64 |”
“| | Total Stops (n = 96) | | E line (n = 52) | | F line (n = 44) | |”
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- Authors
- Shi, X., Moudon, A. V., Hurvitz, P. M., Mooney, S. J., Zhou, C., & Saelens, B. E.
- Affiliations
- University of Washington (US)
- Corresponding author
- Shi, Xiao
- Venue
- Transportation Research Interdisciplinary Perspectives
- Publisher
- Elsevier BV
- Published
- 2021-06
- Volume
- 10
- Pages
- 100323
- ISSN
- 2590-1982 (ISSN-L)
- OpenAlex
- W3138776802
- Semantic Scholar
- 79651e62d265673dd9477e33781a5c215033a14f
- Cited by
- 20
- References
- 42
- Citations by year
- 2026: 3 · 2025: 4 · 2024: 7 · 2023: 4 · 2022: 1 · 2021: 1
- FWCI
- 2.28
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- Transportation Research Interdisciplinary Perspectives (publishedVersion, cc-by-nc-nd)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Funders
- National Institutes of Health
- Topics
- Social Sciences › Transportation › Transportation Planning and Optimization
- Social Sciences › Transportation › Urban Transport and Accessibility
- Physical Sciences › Engineering › Automotive Engineering › Transportation and Mobility Innovations
- Keywords
- bus rapid transit, transit ridership, real-time information systems, bus shelters, bike racks, boarding and alighting, conditional inference trees, King County, Washington
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Claims read by deepseek-v4.1-flash under definition version 3 (extract-v3) on 2026-11-06.
Classified by jev-1.13-20260917 (gold-guideline-v0.2) on 2026-11-06.
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Statistics and arithmetic are recomputed, not judged.
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