Continuance intention of mobile payment Using modified extending model of acceptance and use of technology

Abstract

Mobile payment (m-payment) is payment using information technology system. Nowadays, the system is growing familiar to pay online shopping in Indonesia. There are almost a half of Indonesian population using m-payment for business transactions. One of m-payments which is growing popular called DANA. Introducing information technology into a business is important to make transaction easier than traditional one. This phenomenon has been studied based on the extension of Unified Theory of Acceptance and Use of Technology (UTAUT2). The research’s aim is to analyse the effect of UTAUT2’s variables on sustainability m-payment usability and the role of user’s experience as a moderator. All DANA users as the population of this study and the sample are 100 DANA users in Malang, East Java. Simple linear regression and Moderated Regression Analysis (MRA) completed to examine relevance hypothesis. The results shows that the statement of price saving orientation and information quality are not reliable, there is a significant positive effect both of hedonic motivation and habits on continuance intention, and experience does not moderate the effect of hedonic motivation on continuance intention.