CoChat
Sign Up
Cited by 10Conferences and Exhibitions ManagementCustomer Service Quality and LoyaltyService and Product Innovation

The DOI matches its DataCite record.

Delegate satisfaction from conference service quality and its impact on future behavioural intentions

Open access
Chatzigeorgiou, Chryssoula, Christou, Evangelos, Simeli, Ioanna·2017·Zenodo
DOI 10.5281/zenodo.3756060
Open this paper in CoChat — free accountOpen PDF

Abstract

This study presents the development of a conceptual model that demonstrates the dynamic nature of the relationship between service quality and delegate satisfaction in the conference sector, based on theories derived from social psychology and previous research in the marketing, management, and services literature. The model was tested using sample data from delegates of four different academic conferences and was modified as a result of empirical results. The final model improves understanding of the relationship between service quality and delegate satisfaction because these constructs were examined from the process perspective of a conference experience; it portrays service quality and satisfaction in the context of a complete system.

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

DataCite · 10.5281/zenodo.3756060

Cites

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

No references could be resolved yet.

Research works printed but not linked: 121

  1. AbuKhalifeh, A. & AlBattat, A.R. (2015). Customer perceptions of service quality in luxury hotels in Jordan. Journal of Tourism, Heritage & Services Marketing, 1(1), 30-34. http://doi.org/10.5281/zenodo.376328. · DOI
  2. Anderson, J.C., & Gerbing, D.W. (1988). Structural equation modelling in practice: a review and recommended two-step approach. Psychological Bulletin, 103, 411-23.
  3. Avdimiotis, S. & Christou, E. (2004). GIS applications in tourism planning: A tool for sustainable development involving local communities. Journal of Environmental Protection & Ecology, 5(2), 457-468.
  4. Baker, D.A., & Crompton, J.L. (2000). Quality, satisfaction and behavioural intentions. Annals of Tourism Research, 27(3), 785-804.
  5. Baker, D.A., & Crompton, J.L. (1998). Exploring the relationship between quality, satisfaction and behavioural intentions in the context of a festival. Annals of Tourism Research, 25(2), 301-13.
  6. Bezerra, G.C.L. & Gomes, C.F. (2015). The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport. Journal of Air Transport Management, 44(4), 77-81
  7. Bitner, M.J. (1990). Evaluating service encounters. Journal of Marketing, 54(1), 69-82.
  8. Bitner, M.J., & Hubbert, A.R. (1994). Encounter satisfaction versus quality: the customer's voice. In R.T. Rust, & R.L. Oliver, (Eds.), Service quality: New directions in theory and practice (pp. 124-147). Thousand Oaks, CA: Sage Publications.
  9. Bollen, K.A. (1989). Structural equations with latent variables. New York: John Wiley and Sons.
  10. Bolton, R.N., & Drew, J.H. (1991). A longitudinal analysis of the impact of service changes on customer attitudes. Journal of Marketing, 55(1), 1-9.
  11. Brown, R.N. & Swartz, T.A. (1989). A gap analysis of professional service quality. Journal of Marketing, 53(1), 92-8.
  12. Chatzigeorgiou, C. (2017). Modelling the impact of social media influencers on behavioural intentions of millennials: The case of tourism in rural areas in Greece. Journal of Tourism, Heritage & Services Marketing, 3(2), 25-29. http://doi.org/10.5281/zenodo.1209125 · DOI
  13. Chatzigeorgiou, C. & Christou, E. (2016). Destination branding and visitor brand loyalty: Evidence from mature tourism destinations in Greece. Tourismos: An International Multidisciplinary Journal of Tourism, 11(5), 102-123.
  14. Chatzigeorgiou, C., Christou, E., Kassianidis, P. & Sigala, M. (2009). Examining the relationship between emotions, customer satisfaction and future behavioural intentions in agrotourism. Tourismos: An International Multidisciplinary Journal of Tourism, 4(4), 145-161.
  15. Chatzigeorgiou, C., Christou, E., Kassianidis, P. & Sigala, M. (2009). Customer Satisfaction in Agrotourism services: How do we turn a satisfied customer into a repeated one? Proceedings of the 4th International Scientific Conference, Planning for the future learning from the past: Contemporary developments in Tourism, Travel & Hospitality, Rhodes, 3-5 April, 2009.
  16. Chatzigeorgiou, C., & Simeli, I. (2017). Perception of service quality in agrotourism accommodations: Impact on guest loyalty and re-visit intentions. Journal of Tourism, Heritage & Services Marketing, 3(1), 33-41, http://doi.org/10.5281/zenodo.401375. · DOI
  17. Chen, C.F. & Chen, F.S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35.
  18. Chenet, P., Tynan, C., & Money, A. (2000). The service performance gap: testing the redeveloped causal model. European Journal of Marketing, 34(3/4), 472-3.
  19. Chenini, A. & Touaiti, M. (2018). Building Destination Loyalty Using Tourist Satisfaction and Destination Image: A Holistic Conceptual Framework. Journal of Tourism, Heritage & Services Marketing, 4(2), 37-43. http://doi.org/10.5281/zenodo.1490491. · DOI
  20. Christou, E. (1999). Hospitality management education in Greece: overview and qualitative assessment. Tourism Management, Vol. 20 No. 6, pp. 683-91.
  21. Christou, E.S. (1999). Hospitality management education in Greece An exploratory study. Tourism Management, 20(6), 683-691. https://doi.org/10.1016/S0261-5177(99)00039-4. · DOI
  22. Christou, E. (2002). A total quality approach for excellence in tertiary tourism education: The TEEQ model. Proceedings of the International Scientific Conference Rethinking of Education and Training for Tourism, University of Zagreb, Zagreb, Croatia, 135-147.
  23. Christou, E. (2002). Revisiting competencies for hospitality management: Contemporary views of the stakeholders. Journal of Hospitality & Tourism Education, 14(1), 25-32. https://doi.org/10.1080/10963758.2002.10696721. · DOI
  24. Christou, E. (2003) On-line buyers' trust in a brand and the relationship with brand loyalty: the case of virtual travel agents. Tourism Today, Vol. 3, No.1, pp.95-106.
  25. Christou, E. (2004). The impact of trust on brand loyalty: evidence from the hospitality industry. Tourist Scientific Review. 1(1), 63-74.
  26. Christou, E. (2005). Promotional Pricing in the Electronic Commerce of Holiday Packages: A Model of Purchase Behavior. In Frew, A. J. (Ed.) Information and Communication Technologies in Tourism 2005: Proceedings of the ENTER International Conference in Innsbruck Austria. (pp. 463-473.) Wien, New York: Springer Computer Science doi: 10.1007/3-211-27283-6_42. · DOI
  27. Christou, E. (2006). Heritage and cultural tourism: A marketing approach, in Sigala, M. & Leslie, D. (Eds.), International Cultural Tourism: Management, Implications and Cases: 3-15: Oxford: Butterworth- Heinemann.
  28. Christou, E. (2007). Tourism Destination Brand Personality: Influencing Perceptions, Proceedings of the 2007 ICHRIE Annual Conference and Marketplace, Dallas, Texas, USA: 25-29 July 2007, pp.43-49.
  29. Christou, E. (2007). Tourist destinations as brands: The impact of destination image and reputation on visitor loyalty in Keller, P., & Bieger, T. (Eds.). Productivity in tourism: Fundamentals and concepts for achieving growth and competitiveness (pp. 57-67). Berlin: Erich Schmidt Verlag GmbH & Co.
  30. Christou, E. (2009). Advertising mass tourism destinations: Mediterranean brand confusion. Paper presented at International CHRIE Conference, Massachusetts, July 2009.
  31. Christou, E. (2010). Relationship Marketing Practices for Retention of Corporate Customers in Hospitality Contract Catering. Tourism & Hospitality Management, Vol. 16, No. 1, pp.1-10. Available at SSRN: https://ssrn.com/abstract=2066590.
  32. Christou, E. (2011). ISTRAŽIVANJE UTJECAJA ZADOVOLJSTVA POSJETITELJA NA VJERNOST ODREĐENOJ DESTINACIJI / Exploring the impact of visitor satisfaction on loyalty towards a specific destination, Acta Turistica, 23(1), 7-25.
  33. Christou, E. (2011). Exploring the impact of visitor satisfaction on loyalty towards a specific destination. Acta Turistica, Vol.23, No.1, pp.1-25.
  34. Christou, E. (2013). Exploring brand confusion through hotel adverts. Tourismos: An International Multidisciplinary Journal of Tourism, Vol.8, No.3, pp.151-163.
  35. Christou, E. (2016). Social media monitoring: A practical case example of city destinations, Social Media in Travel, Tourism and Hospitality, Routledge, pp. 315-334.
  36. Christou, E., Avdimiotis, S., Kassianidis, P., & Sigala, M. (2004). Examining the Factors Influencing the Adoption of Web-Based Ticketing: Etix and its Adopters. Information and communication technologies in tourism 2004, the 11th ENTER International Conference in Cairo, Egypt, 2004, pp. 129-138.
  37. Christou, E., Chatzigeorgiou, C. & Simeli, I. (2018). Destination branding and visitor loyalty: The case of agrotourism. Published in: TOURMAN 2018 Conference Proceedings. Rhodes: Greece (28 October 2018), pp. 237-245.
  38. Christou, E. & Eaton, J. (2000). Management competencies for graduate trainees. Annals of Tourism Research, 27(4), 1058-1062. https://doi.org/10.1016/S0160-7383(99)00129-2. · DOI
  39. Christou, E. and Karamanidis, I. (1999). Enhancing competitiveness in the hospitality industry: Revisiting Porter's generic competitive strategies in Greece, The Tourist Review, Vol. 54 No. 1, pp. 42-50. https://doi.org/10.1108/eb058295. · DOI
  40. Christou, E., Karamanidis, I., Mavrodontis, T. & Sigala, M. (2003). Sustainable development in tourism management curricula: An international paradigm. International Scientific Conference: Sustainable Tourism Development and Environment, University of Aegean, Chios, Greece.
  41. Christou, E., Kilipiris, F., Karamanidis, I., Vasilevska, C., Marinoski, N. & Andreeski, J. (2000). Strategic academic co-operation in tourism education through tempus-phare projects: The case of Ohrid. The Tourist Review, Vol. 55 No. 1, pp. 59-74. https://doi.org/10.1108/eb058329. · DOI
  42. Christou, E., & Nella, A. (2010). Proposing an alternative service quality measurement scale for wine tourism experiences. EuroChrie 2010, Conference Proceedings, October 25-28, Amsterdam.
  43. Christou, E. and Nella, A. (2016). Web 2.0 and pricing transparency in hotel services, in Sigala, M., Christou, E. and Gretzel, U. (Eds), Social Media in Travel, Tourism and Hospitality, Ashgate Publishing, Surrey, pp. 133-148.
  44. Christou, E. & Sigala, M. (2000). Exploiting Multimedia for Effective Hospitality Education. EuroCHRIE Spring Conference Proceedings. Dublin, Ireland: Dublin Institute of Technology.
  45. Christou, E. & Sigala, M. (2000). Issues that Influence the Use of Multimedia in Hospitality Education in Europe: An Empirical Approach. EuroCHRIE Spring Conference 2000, Dublin Institute of Technology, Dublin, Ireland, 18-19 May.
  46. Christou, E. S. and Sigala, M. (2001). Professional development in hospitality and tourism education: a strategy for the 21st. Century. International Journal of Tourism Research, 3: 328-330.
  47. Christou, E. and Sigala, M. (2002). Conceptualizing the measurement of service quality and TQM performance for hotels: the HOSTQUAL model. ActaTouristica, 14(2),140-169.
  48. Christou, E. and Sigala, M. (2002). Innovation in hospitality and tourism education. International Journal of Tourism Research, 4(1), 65-67.
  49. Christou, E., & Sigala, M. (2003). Internationalization of the tourism & hospitality curriculum: A comparative study in Greece and Great Britain. The Proceedings of 2003 EuroCHRIE Congress, pp. 20-23.
  50. Christou, E. & Sigala, M. (2003). Internet tools and applications in tourism and hospitality education: A reality check of educators in Europe. 2003 International CHRIE Conference Proceedings, pp. 85-91.
  51. Dabholkar, P.A. (1995). The convergence of customer satisfaction and service quality evaluations with increasing customer patronage. Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behaviour, 8(1), 32-43.
  52. Dabholkar, P.A., & Thorpe, D.I. (1994). Does customer satisfaction predict shopper intentions? Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 7(1), 61-171.
  53. Dabholkar, P.A., Thorpe, D.I., & Rentz, J.O. (1996). A measure of service quality for retail stores: scale development and validation. Journal of the Academy of Marketing Science, 24(1), 3-16.
  54. Eaton, J. & Christou, E. (1997) Hospitality management competencies for graduate trainees: employers' views. Journal of European Business Education, 7(1), 60-68.
  55. Fotiadis, A. (2018). Modelling wedding marketing strategies: An fsQCA Analysis. Journal of Tourism, Heritage & Services Marketing, 4(1), 23-26. http://doi.org/10.5281/zenodo.1247540. · DOI
  56. Fu, J. & Kapiki, S.T. (2016). Reengineering knowledge for e-tourism and hospitality curricula. Journal of Tourism, Heritage & Services Marketing, 2(2), 23-32. http://doi.org/10.5281/zenodo.376345. · DOI
  57. George, B. P. (2017). The evolution of destination branding: A review of branding literature in tourism. Journal of Tourism, Heritage & Services Marketing, 3(1):9-17. http://doi.org/10.5281/zenodo.401370 · DOI
  58. Gretzel, U., Sigala, M. and Christou, E. (2012). Social Media Change the Name of the Game in the Tourism and Hospitality Industries, The European Financial Review, 20 October, available at: http://www.europeanfinancialreview.com/?p=1340.
  59. Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(1), 36-44.
  60. Jago, L. K., & Deery, M. (2005). Relationships and factors influencing convention decision-making. Journal of Convention and Event Tourism, 7(1), 23-42.
  61. Jhandir, S.U. (2012). Customer satisfaction, perceived service quality and mediating role of perceived value. International Journal of Marketing Studies, 4(1), 68-78.
  62. Haber, S., & Lerner, M. (1998). Correlates of tourist satisfaction., Annals of Tourism Research, 25(4), 197-201.
  63. Hall, M., & McArthur, S. (1993). The marketing of heritage. In M. Hall, & S. McArthur (Eds.), Heritage management in New Zealand and Australia (pp. 212-233). Oxford: Oxford University Press.
  64. Hanly, P. (2012). Measuring the economic contribution of the international association conference market: An Irish case study. Tourism Management, 33, 1574-1582.
  65. Hernandez, M.R., Talavera, A.S., Lopez, E.P. (2016). Effects of co-creation in a tourism destination brand image through twitter. Journal of Tourism, Heritage & Services Marketing, Vol. 2, No. 2, pp 3-10. http://doi.org/10.5281/zenodo.376341 · DOI
  66. Imrie, B., Cadogan, J., & McNaughton, R. (2002). The service quality construct on a global stage. Managing Service Quality, 12(1), 10-19.
  67. Kido-Cruz, A. (2016). Tourism multipliers in the Mexican economy. Journal of Tourism, Heritage & Services Marketing, 2(2), 11-16. http://doi.org/10.5281/zenodo.376342 · DOI
  68. Küçükaltan, E. G., & Pirnar, I. (2016). Competitiveness factors of a tourism destination and impact on residents' quality of life: The case of Cittaslow-Seferihisar, Journal of Tourism, Heritage & Services Marketing, 2(1): 22-29. http://doi.org/10.5281/zenodo.376332 · DOI
  69. Kyratsis, P., Chatzigeorgiou, C., Tsagkaris, A. & Dinopoulou, V. (2010). Failure mode and effect analysis (FMEA) implementation in conference tourism services. The Cyprus Journal of Sciences; Nicosia Vol. 8: 119-131.
  70. Liu, H.C.R., Jing, P.H.A., & Chiu, Y.Y.A. (2015). Investigating wedding quality characteristics: Evidence from Kaohsiung. Journal of Tourism, Heritage & Services Marketing, 1(1), 10-15, http://doi.org/10.5281/zenodo.376325 · DOI
  71. Lue, C.C. (1992). An exploratory analysis of multi-destination pleasure travel behaviour. Unpublished PhD dissertation, College Station, TX: Texas A&M University.
  72. Ma, E.J., Duan, B., Shu, L.M., & Arcodia, C. (2017). Chinese visitors at Australia wineries: Preferences, motivations, and barriers. Journal of Tourism, Heritage & Services Marketing, 3(1), 3-8, http://doi.org/10.5281/zenodo.401062 · DOI
  73. Mair, J., Thompson, K., (2009). The UK association conference attendance decision -making process. Tourism Management, 30, 400-409.
  74. Mansfield, C. (2018). Travel Writing in Place Branding -A Case Study on Nantes. Journal of Tourism, Heritage & Services Marketing, 3(2), 1-7. http://doi.org/10.5281/zenodo.1209117. · DOI
  75. Mensah, I. & Mensah, R.D. (2018). Effects of Service Quality and Customer Satisfaction on Repurchase Intention in Restaurants on University of Cape Coast Campus. Journal of Tourism, Heritage & Services Marketing, 4(1), 27-36. http://doi.org/10.5281/zenodo.1247542. · DOI
  76. Mombeuil, C. (2018). Interaction from tourism development in Port-au-Prince, Haiti. Journal of Tourism, Heritage & Services Marketing, 4(1), 8-14. http://doi.org/10.5281/zenodo.1247527. · DOI
  77. Moreno, F.C., Prado-Gasco, V., Hervas, J.C., Nunez-Pomar, J. & Sanz, V.A. (2015). Spectator emotions: Effects on quality, satisfaction, value, and future intentions. Journal of Business Research, 68(7), 1445-1449.
  78. Nair, R. & George, B.P. (2016). E-learning adoption in hospitality education: An analysis with special focus on Singapore. Journal of Tourism, Heritage & Services Marketing, 2(1), 3-13. http://doi.org/10.5281/zenodo.376329. · DOI
  79. Nella, A. & Christou, E., (2010). "Investigating the effects of consumer experience tourism on brand equity and market outcomes: an application in the wine industry", International CHRIE 2010 Conference, Puerto Rico, July 2010.
  80. Nella, A. & Christou, E. (2016). Extending tourism marketing: Implications for targeting the senior tourists' segment. Journal of Tourism, Heritage & Services Marketing, 2(1), 36-42. http://doi.org/10.5281/zenodo.376336. · DOI
  81. Nella, A., Christou, E., Lymperopoulos, C., Sigala, M. (2012): Investigating differences between domestic and international winery visitors in Greece. Proceedings of the 2nd International Conference on "Advances in Hospitality and Tourism Marketing & Management (AHTMMC)", available at: http://www.ahtmm.com/proceedings/2012/2ndahtmmc_submission_330.pdf.
  82. Nella, A., & Christou, E. (2016). Extending tourism marketing: Implications for targeting the senior tourists' segment. Journal of Tourism, Heritage & Services Marketing, 2(1), 36-42, http://doi.org/10.5281/zenodo.376336 · DOI
  83. Oliver, R.L. (1980). Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing, 5(3), 25-48.
  84. Oliver, R.L., & Bearden, W.O. (1985). Disconfirmation processes and consumer evaluations in product usage. Journal of Business Research, 13(2), 235-46.
  85. Oliver, R.L., & Winer, R.S. (1987). A framework for the formation and structure of consumer expectations: review and propositions. Journal of Economic Psychology, 8(4), 469-99.
  86. Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1988). SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-37.
  87. Petrick, J.F., Backman, S.J., (2002). "An examination of the construct of perceived value for the prediction of golf travelers' intentions to revisit". Journal of Travel Research, 41(August): 38-45.
  88. Petrick, J. F., Morais, D. D., & Norman, W. C. (2001). An examination of the determination of entertainment vacationers' intentions to revisit. Journal of Travel Research, 40(August), 41-48.
  89. Prentice, R.C., Witt, S.F., & Hamer, C. (1998). Tourism as experience: the case of heritage parks. Annals of Tourism Research, 25(1), 1-24.
  90. Revilla Hernández, M., Santana Talavera, A. & Parra López, E. (2016). Effects of co-creation in a tourism destination brand image through twitter. Journal of Tourism, Heritage & Services Marketing, 2(2), 3-10. http://doi.org/10.5281/zenodo.376341. · DOI
  91. Samy, H. (2016). Exploring factors that influence domestic tourists' satisfaction with budget hotel services in Egypt. Journal of Tourism, Heritage & Services Marketing, 2(2), 17-22. http://doi.org/10.5281/zenodo.376344 · DOI
  92. Seaton, A.V., & Bennett, M.M. (1996). Marketing tourism products: Concepts, issues, cases. London: International Thompson Business Press.
  93. Severt, D., Wang, Y., Chen, P. & Breiter, D. (2007). Examining the motivation, perceived performance and behavioral intentions of convention attendees: Evidence from a regional conference. Tourism Management, 28, 399-408.
  94. Shi, Y., Prentice, C. & He, W. (2014). Linking service quality, customer satisfaction and loyalty in casinos, does membership matter? International Journal of Hospitality Management, 40(1), 81-91.
  95. Sigala, M., & Christou, E. (2002). Using the Internet for complementing and enhancing the teaching of tourism and hospitality education: evidence from Europe. In K.W. Wober, A.F. Frew & M. Hitz (Eds.), ICT in Tourism 2002, (pp. 109-119). Wien: Springer-Verlag.
  96. Sigala, M. & Christou, E. (2002). The transformative power of e-commerce on hotel brands. Proceedings of the Annual European Council for Hotel, Restaurant and Institutional Education (Euro-CHRIE) Conference, Cross-cultural Challenges in the Tourism Industry, Barcelona, Spain.
  97. Sigala, M. & Christou, E. (2003). Enhancing and Complementing the Instruction of Tourism and Hospitality Courses Through the Use of On-line Educational Tools, Journal of Hospitality & Tourism Education, 15:1, 6-15, DOI: 10.1080/10963758.2003.10696755. · DOI
  98. Sigala, M. and Christou, E. (2006), "Global trends and challenges in services", Managing Service Quality: An International Journal, Vol. 16 No. 4, pp. 345-348. https://doi.org/10.1108/09604520610675685. · DOI
  99. Sigala, M. & Christou, E. (2006) Investigating the impact of e-customer relationship management on hotels' website service quality. ECIS 2006 Proceedings. 118. http://aisel.aisnet.org/ecis2006/118.
  100. Sigala, M. & Christou, E. (2007). Exploiting Web 2.0 in open and distance education: Developing personalised and collaborative learning environments. In A. Lionarakis (ed.), Proceedings of the 4th International Conference on Open and Distance Learning-ICODL 2007 (pp.181-195). Athens: Propombos.
  101. Sigala, M. & Christou, E. (2014). Social computing in travel, tourism and hospitality. Computers in Human Behavior, 30, 771-772. doi:10.1016/j.chb.2013.11.003. · DOI
  102. Sigala, M., Christou, E. & Baum, T. (2002). The impact of low cost airlines on business travel. Proceedings of AIEST Conference (Vol. 44, pp. 313-334), Salvador-Bahia, Brazil.
  103. Sigala, M., Christou, E., & Gretzel, U. (Eds.) (2012). Social media in travel, tourism and hospitality: Theory, practice and cases. Ashgate Publishing, Ltd.
  104. Spreng, R.A., & Olshavsky, R.W. (1993). A desires congruency model of consumer satisfaction. Journal of the Academy of Marketing Science, 21(1), 169-77.
  105. Spyridou, A. (2017). Perceived Service Quality and Customer Revisiting Intention: The Case of "all you can eat" Asian Restaurants in Southern Taiwan. Journal of Tourism, Heritage & Services Marketing, 3(2), 30-38. http://doi.org/10.5281/zenodo.1209129. · DOI
  106. Teas, R.K. (1993). Consumer expectations and the measurement of perceived service quality. Journal of Professional Services Marketing, 8(2), 33-54.
  107. Theodorakis, N.D., Alexandris, K. & Karvounis, S. (2013). Predicting spectators' behavioural intentions in professional football: The role of satisfaction and service quality. Sport Management Review, 16(1), 85-96.
  108. Triantafyllou, G., Christou, E., Kassianidis, P. & Lagos, D. (2011). Wine Packaging Elements: Do they impact consumer's purchasing behavior. Proceedings of 2nd Advances in Hospitality and Tourism Marketing and Management (AHTMM) Conference, Istanbul, Turkey, Bogazici University.
  109. Tsagaris, A., Chatzikyrkou, M. & Simeli, I. (2018). Train the Robotic Trainers methodology. Journal of Contemporary Education, Theory & Research, 2(1), 38-42.
  110. Tse, D.K., & Wilton, P.C. (1988). Models of consumer satisfaction formation: an extension. Journal of Marketing Research, 25(3), 204-12.
  111. Valachis, I., Christou, E., Sigala, M. and Maroudas, L. (2009). Developing human resources' skills and knowledge in tourism and hospitality industry through the determination of quality of training program. Tourism and Hospitality Management, 15(1), pp.61-72.
  112. Vaz, M., Dinis, A. & Silva, O. (2017). New rurality, traditional music and tourist experience. Journal of Tourism, Heritage & Services Marketing, 3(1), 25-32. http://doi.org/10.5281/zenodo.401373. · DOI
  113. Vlasic, D., Poldrugovac, K. & Jankovic, S. (2019). The Competitive pricing in marina business: Exploring relative price position and price fluctuation. Journal of Tourism, Heritage & Services Marketing, 5(1), 3-8. http://doi.org/10.5281/zenodo.2640935. · DOI
  114. Westbrook, R.A. (1987). Product/consumption-based affective responses and post-purchase processes. Journal of Personality & Social Psychology, 37(7), 1211-20.
  115. Witt, S. F., Sykes, A. M., & Dartus, M. (1995). Forecasting international conference attending. Tourism Management, 16(8), 559-570.
  116. Wu, C.W. (2013). An empirical study of the effects of service quality, perceived value, corporate image, and customer satisfaction on behavioral intentions in the Taiwan quick service restaurant industry. Journal of Quality Assurance in Hospitality & Tourism, 14(4), 364-390.
  117. Yannas, P. & Simeli, I. (2012). The destination image of Thessaloniki. In Proceedings of International Conference on Contemporary Marketing Issues, Thessaloniki (pp. 672-677).
  118. Zeithaml, V.A., Berry, L.L., & Parasuraman, A. (1996). The behavioural consequences of service quality. Journal of Marketing, 60(1), 31-46.
  119. Zabkar, V., Makovec-Brencic, M. & Dmitrovic, T. (2010). Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level. Tourism Management, 31(4), 537-546.
  120. Zhao, L., Lu, Y., Zhang, L. & Chau, P.Y.K. (2012). Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model. Decision Support Systems, 52(3), 645-656.
  121. Zwegers, B. (2018). Goldmine or Bottomless Pitt? Exploiting Cornwall's Mining Heritage. Journal of Tourism, Heritage & Services Marketing, 4(1), 15-22. http://doi.org/10.5281/zenodo.1247534. · DOI

Cited by

Sorted by citations

Metadata

Authors
Chatzigeorgiou, C., Christou, E., & Simeli, I.
Affiliations
  • Alexander Technological Educational Institute of Thessaloniki (GR)
  • University of Macedonia (GR)
ORCID
Venue
Zenodo
Publisher
Zenodo
Published
2017-06-23
Pages
532-544
DOI
10.5281/zenodo.3756060
OpenAlex
W2978156524
Cited by
10
References
0
Citations by year
2025: 1 · 2023: 2 · 2022: 2 · 2021: 2 · 2020: 3
Type
report
Language
en
Open access
Licence
creativecommons.org/licenses/by/4.0/legalcode
Locations
  • Munich Personal RePEc Archive (Ludwig Maximilian University of Munich) (submittedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
  • Econstor (Econstor) (submittedVersion, cc-by-nc-nd)
  • Zenodo (CERN European Organization for Nuclear Research) (submittedVersion, other-oa)
  • Zenodo (CERN European Organization for Nuclear Research) (cc-by)
Topics
  • Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Conferences and Exhibitions Management
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
Keywords
behavioral intention, academic conferences, conference experience, conceptual model, conference industry

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review