The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Dawning of the Age of Robots in Hospitality and Tourism: Challenges for Teaching and Research
Open accessAbstract
This conceptual paper revisits, refreshes and reinforces a 1984 study that challenged hospitality educators to include robotics in their classes and their research. The paper briefly reviews robotics literature, explains three robot categories—industrial, professional service and personal service—emphasises the importance of autonomy and human robot interaction, and provides hospitality and tourism examples. This literature review leads to six areas of importance for teaching and research of robotics in hospitality and tourism. The paper gives academics and practitioners a foundation for envisioning the current and future state of robots in hospitality and tourism.
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Citations
Cites
Flandorfer, P. (2012) · International Journal of Population Research · doi:10.1155/2012/829835 · Cited by 257
Touré-Tillery, M., & McGill, A. L. (2015) · Journal of Marketing · doi:10.1509/jm.12.0166 · Cited by 167
Cited by
Mende, M., Scott, M. L., van Doorn, J., Grewal, D., & Shanks, I. (2019) · Journal of Marketing Research · doi:10.1177/0022243718822827 · Cited by 1,197
Pizzi, G., Scarpi, D., & Pantano, E. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2020.11.006 · Cited by 265
Holy or Unholy? Interview with Open AI’s ChatGPT
Iskender, A. (2023) · European Journal of Tourism Research · doi:10.54055/ejtr.v34i.3169 · Cited by 260
Hotel managers’ perceptions towards the use of robots: A mixed-methods approach
Ivanov, S., Seyitoğlu, F., & Markova, M. (2020) · Information Technology & Tourism · doi:10.1007/s40558-020-00187-x · Cited by 243
Ivanov, S., & Webster, C. (2019) · Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality · doi:10.1108/978-1-78756-687-320191002 · Cited by 102
Metadata
- Authors
- Murphy, J., Hofacker, C., & Gretzel, U.
- Venue
- European Journal of Tourism Research
- Publisher
- Varna University of Management
- Published
- 2017-03-01
- Volume
- 15
- Pages
- 104-111
- ISSN
- 1314-0817 (ISSN-L)
- 1994-7658
- OpenAlex
- W2609652260
- Cited by
- 286
- References
- 2
- FWCI
- 15.09
- Type
- journal article
- Language
- en
- Open access
- diamond
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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