The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Sure Everyone Can Be Replaced … But At What Cost? Turnover As A Predictor Of Unit-Level Performance
Abstract
Most turnover research positions employee turnover as the dependent variable and focuses on identifying its antecedents. In this study, we viewed turnover as a key predictor in determining unit-level performance. Specifically, a structural model was developed and tested that links managerial and employee turnover with performance through efficiency. We tested the model using a sample of 262 BURGER KING® restaurants. Results demonstrate that efficiency, measured as customer “wait time,” mediates the relationships of both management and crew turnover to both sales and profit, and efficiency, measured as food waste, does not mediate the relationship of turnover to sales or profit.
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Cites
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Gouldner, A. W. (1960) · American Sociological Review · doi:10.2307/2092623 · Cited by 12,001
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Organizational Strategy, Structure, and Process
Miles, R. E., Snow, C. C., Meyer, A. D., & Coleman, H. J. (1978) · Academy of Management Review · doi:10.5465/amr.1978.4305755 · Cited by 4,527
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Gerstner, C. R., & Day, D. V. (1997) · Journal of Applied Psychology · doi:10.1037/0021-9010.82.6.827 · Cited by 3,005
Cited by
The Benefits of Climate for Inclusion for Gender-Diverse Groups
Nishii, L. H. (2013) · Academy of Management Journal · doi:10.5465/amj.2009.0823 · Cited by 1,354
Emergence of the Human Capital Resource: A Multilevel Model
Ployhart, R. E., & Moliterno, T. P. (2011) · Academy of Management Review · doi:10.5465/amr.2009.0318 · Cited by 1,162
The Risks and Rewards of Speaking Up: Managerial Responses to Employee Voice
Burris, E. R. (2012) · Academy of Management Journal · doi:10.5465/amj.2010.0562 · Cited by 800
The Motivation at Work Scale: Validation Evidence in Two Languages
Gagné, M., Forest, J., Gilbert, M.-H., Aubé, C., Morin, E., & Malorni, A. (2010) · Educational and Psychological Measurement · doi:10.1177/0013164409355698 · Cited by 770
A meta‐analytic investigation of the relationship between HRM bundles and firm performance
Subramony, M. (2009) · Human Resource Management · doi:10.1002/hrm.20315 · Cited by 734
Metadata
- Authors
- Michele Kacmar, K., Andrews, M. C., Van Rooy, D. L., Chris Steilberg, R., & Cerrone, S.
- Venue
- Academy of Management Journal
- Publisher
- Academy of Management
- Published
- 2006-02
- Volume
- 49
- Issue
- 1
- Pages
- 133-144
- ISSN
- 0001-4273 (ISSN-L)
- 1948-0989
- OpenAlex
- W2124739050
- Cited by
- 415
- References
- 7
- FWCI
- 43.07
- Type
- journal article
- Language
- en
- Open access
- closed
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- Michele Kacmar, K., Andrews, M. C., Van Rooy, D. L., Chris Steilberg, R., & Cerrone, S. (2006). Sure Everyone Can Be Replaced … But At What Cost? Turnover As A Predictor Of Unit-Level Performance. Academy of Management Journal. https://doi.org/10.5465/amj.2006.20785670
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
