The DOI matches its Crossref record; 82 of the 82 references it cites were found in a registry or an index.
An Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance
Abstract
This study examines the relationship between alternative approaches to employment systems and quits, dismissals, and customer service, using cross-sectional, longitudinal data from nationally representative surveys of call center establishments. In results contrary to those of prior research, the antecedents and consequences of quits and dismissals are quite similar. We find that high-involvement work organization and long-term investments and inducements are associated with significantly lower quit and dismissal rates, but short-term performance-enhancing expectations are related to significantly higher quit and dismissal rates. Establishments with higher quit and dismissal rates have significantly lower customer service, as reported by managers.
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Cited by
Psychological safety: a systematic review of the literature
Newman, A., Donohue, R., & Eva, N. (2017) · Human Resource Management Review · doi:10.1016/j.hrmr.2017.01.001 · Cited by 1,408
Meta-Analytic Review of Employee Turnover as a Predictor of Firm Performance
Hancock, J. I., Allen, D. G., Bosco, F. A., McDaniel, K. R., & Pierce, C. A. (2013) · Journal of Management · doi:10.1177/0149206311424943 · Cited by 616
Barrick, M. R., Thurgood, G. R., Smith, T. A., & Courtright, S. H. (2015) · Academy of Management Journal · doi:10.5465/amj.2013.0227 · Cited by 544
Strategy, human resource management and performance: Sharpening line of sight
Buller, P. F., & McEvoy, G. M. (2012) · Human Resource Management Review · doi:10.1016/j.hrmr.2011.11.002 · Cited by 414
Liu, D., Gong, Y., Zhou, J., & Huang, J.-C. (2017) · Academy of Management Journal · doi:10.5465/amj.2015.0230 · Cited by 403
Metadata
- Authors
- Batt, R., & Colvin, A. J. S.
- Venue
- Academy of Management Journal
- Publisher
- Academy of Management
- Published
- 2011-08
- Volume
- 54
- Issue
- 4
- Pages
- 695-717
- ISSN
- 0001-4273 (ISSN-L)
- 1948-0989
- OpenAlex
- W2329962077
- Cited by
- 353
- References
- 82
- FWCI
- 27.64
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
