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A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD
Abstract
In its current form, the Deming management method contains a prescriptive set of 14 points that serve as guidelines for appropriate organizational behavior and practice regarding quality management. Despite the apparent effect of these 14 points on both the industrial world and the practice of management theory around the world, there is little evidence of the role of the Deming management method in the formalization and advancement of management theory. Although its impact on management practice is clear, neither its theoretical contribution nor its theoretical base has yet to be articulated. Yes, there is a theory of quality management underlying the Deming management method, but at present, this theory is presented in the prescriptive form of these 14 points. We propose and articulate a theory of quality management to describe and explain the effects of adopting the Deming management method. This theory is based on the conceptual synthesis of Deming's writings, literature on the Deming management metho...
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Cites
Organizational Learning: A Theory of Action Perspective
Argyris, C., & Schön, D. A. (1997) · Reis · doi:10.2307/40183951 · Cited by 11,113 · cited 1×
“Second-order learning, as defined by Argyris and Schon (1978) and Pfeffer (1981), and the process of experimentation as described by March (1988), in the context of Deming's and the proposed theory, however, departs from the goal-driven, "aspiration levels" view of learning (as discussed by Cyert &…”
MethodOrganizational learning: The contributing processes and the literatures
Huber, G. P. (1991) · Organization Science · doi:10.1287/orsc.2.1.88 · Cited by 8,072
Cited by
Peng, D. X., & Lai, F. (2012) · Journal of Operations Management · doi:10.1016/j.jom.2012.06.002 · Cited by 1,532
Benner, M. J., & Tushman, M. (2002) · Administrative Science Quarterly · doi:10.2307/3094913 · Cited by 1,457
Westphal, J. D., Gulati, R., & Shortell, S. M. (1997) · Administrative Science Quarterly · doi:10.2307/2393924 · Cited by 1,457
Strategic purchasing, supply management, and firm performance
Chen, I. J., Paulraj, A., & Lado, A. A. (2004) · Journal of Operations Management · doi:10.1016/j.jom.2004.06.002 · Cited by 940
An instrument for measuring TQM implementation for Chinese manufacturing companies
Zhang, Z., Waszink, A., & Wijngaard, J. (2000) · International Journal of Quality & Reliability Management · doi:10.1108/02656710010315247 · Cited by 396
Metadata
- Authors
- Anderson, J. C., Rungtusanatham, M. J., & Schroeder, R. G.
- Venue
- Academy of Management Review
- Publisher
- Academy of Management
- Published
- 1994-07-01
- Volume
- 19
- Issue
- 3
- Pages
- 472-509
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W2158154112
- Cited by
- 971
- References
- 2
- FWCI
- 77.87
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD. https://app.cochat.ai/papers/10.5465/amr.1994.9412271808
- The paper
- Anderson, J. C., Rungtusanatham, M. J., & Schroeder, R. G. (1994). A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD. Academy of Management Review. https://doi.org/10.5465/amr.1994.9412271808
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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