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Cited by 139Healthcare Quality and ManagementHealthcare Operations and Scheduling OptimizationEmergency and Acute Care Studies

The DOI matches its Crossref record; 8 of the 10 references it cites were found in a registry or an index.

Redesigning care at the Flinders Medical Centre: clinical process redesign using “Lean thinking.”

Ben‐Tovim, David I, Bassham, Jane E, Bennett, Denise M, Dougherty, Melissa L, Martin, Margaret A, O’Neill, Susan J, Sincock, Jackie L, Szwarcbord, Michael G·2008·Medical Journal of Australia
DOI 10.5694/j.1326-5377.2008.tb01671.x
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Abstract

*The Flinders Medical Centre (FMC) Redesigning Care program began in November 2003; it is a hospital-wide process improvement program applying an approach called "lean thinking" (developed in the manufacturing sector) to health care. *To date, the FMC has involved hundreds of staff from all areas of the hospital in a wide variety of process redesign activities. *The initial focus of the program was on improving the flow of patients through the emergency department, but the program quickly spread to involve the redesign of managing medical and surgical patients throughout the hospital, and to improving major support services. *The program has fallen into three main phases, each of which is described in this article: "getting the knowledge"; "stabilising high-volume flows"; and "standardising and sustaining". *Results to date show that the Redesigning Care program has enabled the hospital to provide safer and more accessible care during a period of growth in demand.

Overview

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Crossref · 10.5694/j.1326-5377.2008.tb01671.x

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Citations

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Research works printed but not linked: 1

  1. UK National Health Service Modernisation Agency, 2004, Ten high impact changes for service improvement and delivery: a guide for NHS leaders

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Metadata

Authors
Ben‐Tovim, D. I., Bassham, J. E., Bennett, D. M., Dougherty, M. L., Martin, M. A., O’Neill, S. J., Sincock, J. L., & Szwarcbord, M. G.
Affiliations
  • Flinders Medical Centre, Adelaide, SA.
  • Flinders Medical Centre (AU)
  • University of South Australia (AU)
ORCID
Venue
Medical Journal of Australia
Publisher
AMPCo
Published
2008-03
Volume
188
Issue
S6
Pages
S27-31
ISSN
  • 0025-729X (ISSN-L)
  • 1326-5377
DOI
10.5694/j.1326-5377.2008.tb01671.x
OpenAlex
W2168133647
Cited by
139
References
10
Citations by year
2026: 2 · 2025: 2 · 2024: 3 · 2023: 4 · 2022: 3 · 2021: 8 · 2020: 5 · 2019: 6 · 2018: 11 · 2017: 3 · 2016: 9 · 2015: 16 · 2014: 13 · 2013: 10 · 2012: 11
FWCI
24.15
Type
journal article
Language
en
Open access
closed
Licence
Locations
  • The Medical Journal of Australia (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Healthcare Quality and Management
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Healthcare Operations and Scheduling Optimization
  • Health Sciences › Medicine › Emergency Medicine › Emergency and Acute Care Studies
Keywords
lean thinking, hospital process improvement, emergency department patient flow, patient flow, standardization of care, patient safety
MeSH terms
Academic Medical Centers, Appointments and Schedules, Health Services Accessibility, Health Services Needs and Demand, Hospitalization, Humans, New South Wales, Organizational Innovation, Patient Care Planning, Patient Care Team

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