Communication Management and Trust: Their Role in Building Resilience to "Surprises" Such As Natural Disasters, Pandemic Flu, and Terrorism
Open accessAbstract
Longstaff, P. H., and S. Yang. 2008. Communication management and trust: their role in building resilience to “surprises” such as natural disasters, pandemic flu, and terrorism. Ecology and Society 13(1): 3. https://doi.org/10.5751/ES-02232-130103
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Employee trust serves as a key factor in building resilience during a widespread disaster.
“Such knowledge is critical because employee trust serves as the key factor in building resilience during a widespread disaster (Longstaff & Yang, 2008).”
From Fostering Employee Trust via Effective Supervisory Communication during the COVID-19 Pandemic: Through the Lens of Motivating Language Theory (2022) · cites this paper as Longstaff & Yang, 2008
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Toward inherently secure and resilient societies
Allenby, B., & Fink, J. (2005) · Science · doi:10.1126/science.1111534 · Cited by 424 · see citing works
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Determinants of Risk: Exposure and Vulnerability
Cardona, O.-D., van Aalst, M. K., Birkmann, J., Fordham, M., McGregor, G., Perez, R., Pulwarty, R. S., Schipper, E. L. F., Sinh, B. T., Décamps, H., et al. (2012) · Managing the Risks of Extreme Events and Disasters to Advance Climate Change Adaptation · doi:10.1017/cbo9781139177245.005 · Cited by 1,007 · see citing works
Resilience against crises: COVID-19 and lessons from natural disasters
Sakurai, M., & Chughtai, H. (2020) · European Journal of Information Systems · doi:10.1080/0960085x.2020.1814171 · Cited by 191 · see citing works
Men, L. R., Qin, Y. S., & Jin, J. (2022) · International Journal of Business Communication · doi:10.1177/23294884211020491 · Cited by 121 · see citing works
“Such knowledge is critical because employee trust serves as the key factor in building resilience during a widespread disaster (Longstaff & Yang, 2008).”
BackgroundTandoc, E. C., & Lee, J. C. B. (2022) · New Media & Society · doi:10.1177/1461444820968212 · Cited by 101 · see citing works
- Authors
- Longstaff, P. H., & Yang, S.-U.
- Affiliations
- Syracuse University (US)
- ORCID
- Yang, Sung-Un
- Venue
- Ecology and Society
- Publisher
- Resilience Alliance, Inc.
- Published
- 2008
- Volume
- 13
- Issue
- 1
- ISSN
- 1708-3087 (ISSN-L)
- OpenAlex
- W116483361
- Cited by
- 257
- References
- 1
- Citations by year
- 2026: 3 · 2025: 9 · 2024: 12 · 2023: 23 · 2022: 25 · 2021: 25 · 2020: 24 · 2019: 12 · 2018: 14 · 2017: 15 · 2016: 14 · 2015: 15 · 2014: 15 · 2013: 12 · 2012: 12
- FWCI
- 36.14
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- cc-by
- Locations
- Ecology and Society (publishedVersion, cc-by)
- Digital Commons - USU (Utah State University) (submittedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Digital Library Of The Commons Repository (Indiana University) (submittedVersion)
- Funders
- National Science Foundation
- Topics
- Social Sciences › Communication › Public Relations and Crisis Communication
- Social Sciences › Sociology and Political Science › Disaster Management and Resilience
- Social Sciences › Sociology and Political Science › Risk Perception and Management
- Keywords
- communication management, trust, resilience, natural disasters, pandemic influenza, terrorism, crisis communication, disaster preparedness
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