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Factors Leading the Failure of ICT Project Management in the Public Sectors in Tanzania
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The research study focuses on investigating the factors leading the failure of Information and Communication Technology (ICT) project management in the public sectors of Tanzania. The study utilizes a mixed-methods approach, combining both quantitative and qualitative data collection methods. The research includes a comprehensive literature review to identify factors associated with previous ICT project failures. Interviews and surveys are conducted with key stakeholders involved in ICT project management in Tanzania's public sectors. The findings highlight various factors contributing to the failure of ICT project management, including inadequate project planning and initiation, insufficient budget allocation, lack of skilled personnel, ineffective communication, and poor stakeholder engagement. Additionally, poor risk management strategies, organizational culture, political interference, and limited commitment from top management are identified as significant barriers to successful ICT project implementation. The implications of these findings emphasize the need for effective measures to address these challenges. Recommendations include improved project planning and initiation processes, increased budget allocation, enhanced human resource capabilities, and the establishment of effective communication channels. Creating a supportive organizational culture, minimizing political interference, and securing strong commitment from top management are also crucial to successful ICT project implementation in the public sectors of Tanzania. This research contributes valuable empirical evidence on the factors leading to ICT project management failure in Tanzania's public sectors. The findings can serve as a foundation for developing strategies and policies to promote successful ICT project implementation in similar contexts. Ultimately, addressing these challenges can lead to improved public service delivery and socio-economic development in the country.
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Liana et al. identified critical factors contributing to ICT project failure in the public sector in developing regions, including absence of strong top management support, limited stakeholder involvement, rigid procurement and contract mechanisms, misalignment of selected technologies with user readiness, and lack of feasibility assessments or process modelling.
“(Liana et al., 2023) identified critical factors contributing to ICT project failure in the public sector, particularly in developing regions.These include the absence of strong top management support, limited stakeholder involvement, rigid procurement and contract mechanisms, misalignment of selected technologies with user readiness, and a lack of feasibility assessments or process modelling.”
From PROJECT MANAGEMENT CHALLENGES IN PUBLIC SECTOR IT: A CASE STUDY IN PALU (2026) · cites this paper as Liana et al., 2023
The Leadership Issues and Technology Issues sections identify low top-management commitment, lack of stakeholder involvement, and inappropriate technology as contributors to failure. The Conclusion and Practical Initiative sections also discuss resistance to new systems, feasibility studies, and Business Process Reengineering. However, the paper does not identify rigid procurement and contract mechanisms as a failure factor; it discusses bureaucracy, inflexible ICT policies, and contract compliance instead. Nor does it explicitly link technology selection to user readiness. No page numbers were available in our copy. (LLM, conf=0.86)
Experimental — accuracy not yet measuredPublic sector IT project challenges are typically rooted in a combination of insufficient stakeholder engagement, ineffective planning, technical misalignments, and a lack of institutional readiness.
“Studies suggest that these challenges are typically rooted in a combination of insufficient stakeholder engagement, ineffective planning, technical misalignments, and a lack of institutional readiness (Liana et al., 2023;Mekawie & Yehia, 2021;Waheeb et al., 2023).”
From PROJECT MANAGEMENT CHALLENGES IN PUBLIC SECTOR IT: A CASE STUDY IN PALU (2026) · cites this paper as Liana et al., 2023
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PROJECT MANAGEMENT CHALLENGES IN PUBLIC SECTOR IT: A CASE STUDY IN PALU
Sayyidah, M., Raharjo, T., & Trisnawaty, N. W. (2026) · Jurnal Manajemen dan Teknologi Informasi · doi:10.59819/jmti.v16i1.5718
Metadata
- Authors
- Liana, D. Y., Mazana, M. M. Y., & Hamisi, M.
- Affiliations
- College of Business Education (TZ)
- Venue
- European Journal of Theoretical and Applied Sciences
- Publisher
- AMO Publisher
- Published
- 2023-07-06
- Volume
- 1
- Issue
- 4
- Pages
- 788-798
- ISSN
- 2786-7447 (ISSN-L)
- OpenAlex
- W4385966377
- Cited by
- 8
- References
- 0
- Citations by year
- 2026: 3 · 2025: 2 · 2024: 3
- FWCI
- 4.38
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Locations
- European Journal of Theoretical and Applied Sciences (publishedVersion, cc-by)
- Zenodo (CERN European Organization for Nuclear Research) (submittedVersion, cc-by)
- Topics
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Social Sciences › Decision Sciences › Management Science and Operations Research › Construction Project Management and Performance
- Social Sciences › Political Science and International Relations › Public Administration in Developing Nations
- Keywords
- IT project management, project failure, public sector, Tanzania, budget allocation, skilled labor shortage, stakeholder engagement, risk management, organizational culture, political interference, top management commitment, public service delivery
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