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Cited by 32ICT in Developing CommunitiesLanguage, Communication, and Linguistic StudiesGlobal and Cross-Cultural Management

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Intercultural Competencies for Fostering Technology-Mediated Collaboration in Developing Countries

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Kampermann, Albert, Opdenakker, Raymond, Heijden, Beatrice Van der, Bücker, Joost·2021·Sustainability
DOI 10.3390/su13147790
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Abstract

With the rapid global spread and application of Information and Communication Technology (ICT), the question is whether every culture makes similar use of the ideology that often underlies its creators’ design. ICT applications are designed with underlying beliefs or principles about e.g., work, communication, and individuality. These beliefs or principles are invisible and hidden in software and, as such, in many instances not recognized by users in other cultures. These hidden principles might even frustrate the understanding, use, knowledge-sharing, and e-collaboration between people from different cultures. In this article, we aim to explore, from a historical point of view, the early years of adaptation of ICT in developing countries, and we will highlight the importance of the use of intercultural (ICT-)skills to learn to recognize cultural differences from a relationship-based definition in technology-mediated collaboration. A semi-systematic or narrative review approach is used that is particularly suitable for topics that have been conceptualized differently. Our review firstly summarizes and categorizes the cultural factors impacting the adaptation and diffusion of ICT, especially in developing countries, and investigates which factors could hinder and/or facilitate the collaboration with other countries. Secondly, the findings of a thorough comparison between different intercultural competencies’ frameworks indicate that intercultural competencies show a combination of motivation, knowledge (-management), and skills, which are key competencies in the light of successful technology-mediated collaboration.

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Metadata

Authors
Kampermann, A., Opdenakker, R., Heijden, B. V. D., & Bücker, J.
Affiliations
  • Open University of the Netherlands (NL)
  • Faculty of Management, Open University of the Netherlands, P.O. Box 2960 Heerlen, The Netherlands
  • Radboud University Nijmegen (NL)
Corresponding author
Kampermann, Albert
ORCID
Venue
Sustainability
Publisher
MDPI AG
Published
2021-07-12
Volume
13
Issue
14
Pages
7790
ISSN
2071-1050 (ISSN-L)
DOI
10.3390/su13147790
OpenAlex
W3178946061
Cited by
32
References
3
Citations by year
2026: 4 · 2025: 7 · 2024: 10 · 2023: 7 · 2022: 2 · 2021: 2
FWCI
3.36
Type
journal article
Language
en
Open access
Licence
Locations
  • Sustainability (publishedVersion, cc-by)
  • TU/e Research Portal (publishedVersion, other-oa)
  • Research Repository (Kingston University London) (acceptedVersion)
  • Ghent University Academic Bibliography (Ghent University) (submittedVersion, cc-by)
  • Radboud Repository (Radboud University) (submittedVersion, other-oa)
  • RePEc: Research Papers in Economics (submittedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
  • Radboud Repository (Radboud University) (submittedVersion)
  • DSpace (Open University in the Netherlands) (submittedVersion, cc-by)
  • TU/e Research Portal (submittedVersion, other-oa)
Topics
  • Physical Sciences › Computer Science › Information Systems › ICT in Developing Communities
  • Social Sciences › Communication › Language, Communication, and Linguistic Studies
  • Social Sciences › Business, Management and Accounting › Business and International Management › Global and Cross-Cultural Management
Keywords
intercultural competence, technology-mediated collaboration, e-collaboration, developing countries, ICT adoption, knowledge management, cross-cultural collaboration

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