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Cited by 5Information Technology Governance and StrategyInformation Systems Education and Curriculum DevelopmentOutsourcing and Supply Chain Management

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A Proposed Model for Studying Information Technology Governance, Management, and Services of an Enterprise: An Integrated Framework of COBIT 5, ITIL®V3, and BSC

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Faculty of Information Technology, Rangsit University, Paholyothin Rd., Muang-ake, Lak-hok, Muang, Pathumthani 12000 Thailand, Sunthonwutinun, Wilai, Chooprayoon, Vasin·2016·International Journal of Computer Theory and Engineering
DOI 10.7763/ijcte.2016.v8.1033
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Abstract

This study aims to integrate conceptual frameworks of COBIT5, ITIL ® V3 and balance score card (BSC) into a new unique model in order to study information technology governance (ITG), information technology management (ITM), and information technology services (ITS). Business perspectives and enterprises' impact factors are applied to the new model. The proposed model shows logical relationship between enterprise backgrounds and ITG/ITM/ITS based-BSC, which influence received benefits, acceptable risks, and used resources of the enterprises. Index Terms—Information technology governance, information technology management, information technology services, BSC, COBIT5, ITIL®V3.

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Metadata

Authors
Faculty of Information Technology, R. U., Sunthonwutinun, W., & Chooprayoon, V.
Venue
International Journal of Computer Theory and Engineering
Publisher
IACSIT Press
Published
2016
Volume
8
Issue
2
Pages
140-144
ISSN
1793-8201 (ISSN-L)
DOI
10.7763/ijcte.2016.v8.1033
OpenAlex
W2338391328
Cited by
5
References
0
Citations by year
2023: 1 · 2022: 1 · 2021: 1 · 2019: 1 · 2018: 1
FWCI
1.02
Type
journal article
Language
en
Open access
Locations
International Journal of Computer Theory and Engineering (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
  • Physical Sciences › Computer Science › Information Systems › Information Systems Education and Curriculum Development
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Outsourcing and Supply Chain Management
Keywords
IT governance, information technology management, IT services, COBIT 5, ITIL v3, balanced scorecard, integrative framework, IT risk, IT resource utilization

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CoChat. (2026). Citation check: A Proposed Model for Studying Information Technology Governance, Management, and Services of an Enterprise: An Integrated Framework of COBIT 5, ITIL®V3, and BSC. https://app.cochat.ai/papers/10.7763/ijcte.2016.v8.1033
The paper
Faculty of Information Technology, R. U., Sunthonwutinun, W., & Chooprayoon, V. (2016). A Proposed Model for Studying Information Technology Governance, Management, and Services of an Enterprise: An Integrated Framework of COBIT 5, ITIL®V3, and BSC. International Journal of Computer Theory and Engineering. https://doi.org/10.7763/ijcte.2016.v8.1033