The DOI matches its Crossref record; 28 of the 28 references it cites were found in a registry or an index.
Effect of Communication Skills Training on the Burnout of Nurses: A Cross-Sectional Study
Open accessAbstract
INTRODUCTION: One of the factors influencing the burnout of nurses is their difficult and complicated relations with patients and other members of the medical team. Therefore, it is necessary that nurses to be trained on communication skills. AIM: The present research aims to study the effect of communication skills training on the burnout of nurses. MATERIALS AND METHODS: The present research was an experimental study using pretest-posttest method. The subjects included 60 nurses working in Khatamolanbia Hospital in Iranshahr, Sistan and Baluchestan Province, Iran. The subjects were randomly divided into two groups. The required data and information were collected using Jackson and Maslach Burnout Inventory which was filled out by subjects in three steps including before the intervention, at the end of the second session, and one month after the intervention. The intervention included training on communication skills which was carried out for the intervention group as a 2-day workshop for 8 hours within a week. RESULTS: The findings showed that the mean score of frequency and intensity of burnout in the intervention group before the intervention, at the end of the intervention, and one month after the intervention was 39.3±6.2 and 61.1±8.0, 37.5±4.6 and 58.8±7.6, and 34.2±4.4 and 54.6±7.0, respectively. These changes suggest a significant decreasing trend (p=0.01). On the other hand, mean scores of burnout in the control group showed no significant difference in three steps (p<0.05). CONCLUSION: Since communication skills training is an effective and inexpensive way for reducing the burnout among nurses, it is recommended that this approach to be taken into account by managers in order to reduce the burnout among nurses and improve the quality of healthcare services provided by them.
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“Research has shown that communication workshops with simulations of real-life clinical situations through role-plays, interactive practices, discussions, feedbacks, or self-debrief may be more useful in improving skills [5,22] and reducing burnout in HCP than traditional lecture-based teaching [2,14].”
From The efficacy of applying the Interpersonal Effectiveness skills of dialectical behavior therapy into communication skills workshop for clinical nurses (2023) · cites this paper as [14]
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Cites
The measurement of experienced burnout
Maslach, C., & Jackson, S. E. (1981) · Journal of Organizational Behavior · doi:10.1002/job.4030020205 · Cited by 14,496
International Journal of Environmental Research and Public Health
(2013) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph · Cited by 7,753
JOURNAL OF CLINICAL AND DIAGNOSTIC RESEARCH
(2020) · JOURNAL OF CLINICAL AND DIAGNOSTIC RESEARCH · doi:10.7860/jcdr · Cited by 2,095
McHugh, M. D., Kutney-Lee, A., Cimiotti, J. P., Sloane, D. M., & Aiken, L. H. (2011) · Health Affairs · doi:10.1377/hlthaff.2010.0100 · Cited by 770
Burnout syndrome in critical care nursing staff
Poncet, M. C., Toullic, P., Papazian, L., Kentish-Barnes, N., Timsit, J.-F., Pochard, F., Chevret, S., Schlemmer, B., & Azoulay, É. (2007) · American Journal of Respiratory and Critical Care Medicine · doi:10.1164/rccm.200606-806oc · Cited by 750
Curtis, J. R., Back, A. L., Ford, D. W., Downey, L., Shannon, S. E., Doorenbos, A. Z., Kross, E. K., Reinke, L. F., Feemster, L. C., Edlund, B., et al. (2013) · JAMA · doi:10.1001/jama.2013.282081 · Cited by 426
Iranian Journal of Psychiatry and Clinical Psychology
(2018) · Iranian Journal of Psychiatry and Clinical Psychology · doi:10.32598/ijpcp · Cited by 366
Khamisa, N., Peltzer, K., & Oldenburg, B. (2013) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph10062214 · Cited by 338
Karimi, L., Leggat, S. G., Donohue, L., Farrell, G., & Couper, G. E. (2014) · Journal of Advanced Nursing · doi:10.1111/jan.12185 · Cited by 307
Communication skills: some problems in nursing education and practice
CHANT, S., JENKINSON, T., RANDLE, J., & RUSSELL, G. (2002) · Journal of Clinical Nursing · doi:10.1046/j.1365-2702.2002.00553.x · Cited by 231
Research works printed but not linked: 5
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- of the impact of solution-focused communication training. Journal of Advanced Nursing. 2001;36(3):347-54.
- a strategy for enhancing patients' satisfaction: a model for continuing education. Iranian Journal of Medical Education. 2004;4(1):15-22.
- communication skills, and perceived competencies. ASCO Annual Meeting Proceedings; 2004.
- naMe, aDDreSS, e-Mail iD oF tHe correSPonDinG autHor: Dr. Enayatollah Safarzaei, Faculty of Nursing, Department of Nursing Iranshahr University of Medical Sciences, Iranshahr, Iran. E-mail: hosienshahdadi@gmail.com Financial or otHer coMPetinG intereStS: None. Date of Submission: Feb 04, 2016 Date of Peer Review: Feb 17, 2016 Date of Acceptance: Mar 03, 2016 Date of Publishing: apr 01, 2016
Cited by
Interventions on reducing burnout in physicians and nurses: A systematic review.
(2019) · Europe PMC (PubMed Central) · doi:10.34171/mjiri.33.77 · Cited by 88
Effective interventions to reduce burnout in nurses: A meta-analysis
Musker, M., & Othman, S. (2024) · Complementary Therapies in Clinical Practice · doi:10.1016/j.ctcp.2023.101827 · Cited by 35
Wu, S.-I., Liu, S.-I., Wu, Y.-J., Huang, L.-L., Liu, T.-J., Kao, K.-L., & Lee, Y.-H. (2023) · Heliyon · doi:10.1016/j.heliyon.2023.e14066 · Cited by 17
“The reason why these mental health status were measured as secondary outcomes was because they were related with HCP burnout and that DBT-IE and communication skills training might help improve mental health and enhance overall well-being [2,14].”
BackgroundInterventions for preventing or reducing nurse burnout: A systematic review and meta-analysis.
Jiménez-García, S., & Flor-Martínez, A. (2026) · International Journal of Nursing Studies · doi:10.1016/j.ijnurstu.2026.105391 · Cited by 10
Metadata
- Authors
- Darban, F.
- Affiliations
- Iranshahr University (IR)
- Corresponding author
- Darban, Fatemeh
- ORCID
- Darban, Fatemeh
- Venue
- JOURNAL OF CLINICAL AND DIAGNOSTIC RESEARCH
- Publisher
- JCDR Research and Publications
- Published
- 2016
- Volume
- 10
- Issue
- 4
- Pages
- IC01-IC04
- ISSN
- 0973-709X (ISSN-L)
- 2249-782X
- PMC
- PMC4866130
- OpenAlex
- W2378365318
- Cited by
- 69
- References
- 28
- Citations by year
- 2026: 3 · 2025: 5 · 2024: 9 · 2023: 13 · 2022: 10 · 2021: 10 · 2020: 9 · 2019: 7 · 2018: 1 · 2017: 2
- FWCI
- 10.44
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- cc-by-nc-nd
- Locations
- JOURNAL OF CLINICAL AND DIAGNOSTIC RESEARCH (publishedVersion, cc-by-nc-nd)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Occupational Health and Burnout
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Health Sciences › Health Professions › General Health Professions › Healthcare professionals’ stress and burnout
- Keywords
- nurse burnout, communication skills training, nurses, nurse-patient communication, occupational stress, burnout intervention
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