Luo, Xueming

Corporate Social Responsibility, Customer Satisfaction, and Market Value

Luo, X., & Bhattacharya, C. B. (2006) · Journal of Marketing

Corporate Social Responsibility ReportingCorporate Social Responsibility and Sustainability

Cited by 3,439

Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases

Luo, X., Tong, S., Fang, Z., & Qu, Z. (2019) · Marketing Science

AI in Service InteractionsCustomer Service Quality and Loyalty

Cited by 1,262

The Debate over Doing Good: Corporate Social Performance, Strategic Marketing Levers, and Firm-Idiosyncratic Risk

Luo, X., & Bhattacharya, C. B. (2009) · Journal of Marketing

Corporate Social Responsibility ReportingCorporate Identity and Reputation

Cited by 962

The Janus face of artificial intelligence feedback: Deployment versus disclosure effects on employee performance

Tong, S., Jia, N., Luo, X., & Fang, Z. (2021) · Strategic Management Journal

AI and HR TechnologiesEthics and Social Impacts of AI

Cited by 531

Marketing’s credibility: A longitudinal investigation of marketing communication productivity and shareholder value

Luo, X., & Donthu, N. (2006) · Journal of Marketing

Marketing and Advertising StrategiesCorporate Finance and Governance

Cited by 211

When and How to Leverage E-commerce Cart Targeting: The Relative and Moderated Effects of Scarcity and Price Incentives with a Two-Stage Field Experiment and Causal Forest Optimization

Luo, X., Lu, X., & Li, J. (2019) · Information Systems Research

Consumer Market Behavior and PricingDigital Marketing and Social Media

Cited by 87

Machines versus Humans: The Impact of AI Chatbot Disclosure on Customer Purchases

Luo, X., Tong, S., Fang, Z., & Qu, Z. (2019) · SSRN Electronic Journal

AI in Service InteractionsDigital Marketing and Social Media

Cited by 41