Liao, Hui

Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures.

Liao, H. (2007) · Journal of Applied Psychology

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 550

Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.

Hong, Y., Liao, H., Hu, J., & Jiang, K. (2013) · Journal of Applied Psychology

Customer Service Quality and LoyaltyJob Satisfaction and Organizational Behavior

Cited by 386

The content of the message matters: The differential effects of promotive and prohibitive team voice on team productivity and safety performance gains.

Li, A. N., Liao, H., Tangirala, S., & Firth, B. M. (2017) · Journal of Applied Psychology

Team Dynamics and PerformanceJob Satisfaction and Organizational Behavior

Cited by 188

When leader–member exchange differentiation improves work group functioning: The combined roles of differentiation bases and reward interdependence

Han, J. H., Liao, H., Han, J., & Li, A. N. (2021) · Personnel Psychology

Team Dynamics and PerformanceJob Satisfaction and Organizational Behavior

Cited by 40