Bove, Liliana L.

Employees' affective commitment to change: The key to successful CRM implementation

Shum, P., Bove, L., & Auh, S. (2008) · European Journal of Marketing

ERP Systems Implementation and ImpactOrganizational Change and Leadership

Cited by 159

Customer loyalty to one service worker: Should it be discouraged?

Bove, L. L., & Johnson, L. W. (2006) · International Journal of Research in Marketing

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 140

Reflections on discriminant validity: Reexamining the Bove et al. (2009) findings

Shiu, E., Pervan, S. J., Bove, L. L., & Beatty, S. E. (2011) · Journal of Business Research

Psychometric Methodologies and TestingCustomer Service Quality and Loyalty

Cited by 111