Cited by 111Psychometric Methodologies and TestingCustomer Service Quality and LoyaltyBusiness Strategies and Management Research

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Reflections on discriminant validity: Reexamining the Bove et al. (2009) findings

Shiu, Edward, Pervan, Simon J., Bove, Liliana L., Beatty, Sharon E.·2011·Journal of Business Research

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Crossref · 10.1016/j.jbusres.2010.04.004

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References 9 · Cited by 111

Research works printed but not linked: 7

  1. Anderson, 1988, Structural equation modeling in practice: a review and recommended two-step approach, Psychol Bull, 103, 411, 10.1037/0033-2909.103.3.411 · DOI · Paper page
  2. Bagozzi, 1982, Representing and testing organizational theories: a holistic construal, Adm Sci Q, 27, 459, 10.2307/2392322 · DOI · Paper page
  3. Bagozzi, 1988, On the evaluation of structural equation models, J Acad Mark Sci, 16, 74, 10.1007/BF02723327 · DOI · Paper page
  4. Bagozzi, 1991, Assessing construct validity in organizational research, Adm Sci Q, 36, 421, 10.2307/2393203 · DOI · Paper page
  5. Bove, 2009, Service worker role in encouraging customer organizational citizenship behaviors, J Bus Res, 62, 698, 10.1016/j.jbusres.2008.07.003 · DOI
  6. Fornell, 1981, Evaluating structural equation models with unobservable variables and measurement error, J Mark Res, 18, 39, 10.2307/3151312 · DOI · Paper page
  7. Gerbing, 1988, An updated paradigm for scale development incorporating unidimensionality and its assessment, J Mark Res, 25, 186, 10.2307/3172650 · DOI · Paper page

Metadata

Authors
Shiu, E., Pervan, S. J., Bove, L. L., & Beatty, S. E.
Affiliations
  • University of Strathclyde (GB)
  • Southern Cross University (AU)
  • The University of Melbourne (AU)
  • University of Alabama (US)
Corresponding author
Beatty, Sharon E.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2011-05
Volume
64
Issue
5
Pages
497-500
ISSN
0148-2963 (ISSN-L)
OpenAlex
W2092008714
Cited by
111
References
9
Citations by year
2026: 9 · 2025: 19 · 2024: 10 · 2023: 18 · 2022: 12 · 2021: 9 · 2020: 9 · 2019: 7 · 2018: 6 · 2017: 2 · 2016: 2 · 2015: 1 · 2014: 3 · 2013: 2 · 2012: 1
FWCI
1.74
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of Business Research (publishedVersion)
  • Cross Connect (Southern Cross University) (submittedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
  • Swinburne figshare (Swinburne University of Technology) (submittedVersion)
Topics
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Psychometric Methodologies and Testing
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Business Strategies and Management Research
Keywords
discriminant validity, latent variable models, organizational citizenship behavior, service employees, measurement validity, reply to critics

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