Orsingher, Chiara

Customer experience challenges: Bringing together digital, physical and social realms

Bolton, R. N., McColl-Kennedy, J. R., Cheung, L., Gallan, A., Orsingher, C., Witell, L., & Zaki, M. (2018) · Journal of Service Management

Service and Product InnovationAI in Service Interactions

Cited by 849

A meta-analysis of satisfaction with complaint handling in services

Orsingher, C., Valentini, S., & de Angelis, M. (2010) · Journal of the Academy of Marketing Science

Customer Service Quality and LoyaltyConsumer Behavior and Marketing Influence

Cited by 375

The Role of Metaperception on the Effectiveness of Referral Reward Programs

Wirtz, J., Orsingher, C., Chew, P., & Tambyah, S. K. (2013) · Journal of Service Research

Digital Marketing and Social MediaCustomer Service Quality and Loyalty

Cited by 119

Psychological drivers of referral reward program effectiveness

Orsingher, C., & Wirtz, J. (2018) · Journal of Services Marketing

Digital Marketing and Social MediaCustomer Service Quality and Loyalty

Cited by 48