Flavián, Carlos

Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

Dwivedi, Y. K., Kshetri, N., Hughes, L., Slade, E. L., Jeyaraj, A., Kar, A. K., Baabdullah, A. M., Koohang, A., Raghavan, V., Ahuja, M., et al. (2023) · International Journal of Information Management

Ethics and Social Impacts of AIArtificial Intelligence Applications

Cited by 4,584

The role played by perceived usability, satisfaction and consumer trust on website loyalty

Flavián, C., Guinalíu, M., & Gurrea, R. (2006) · Information & Management

Technology Adoption and User BehaviourCustomer Service Quality and Loyalty

Cited by 1,684

Influencers on Instagram: Antecedents and consequences of opinion leadership

Casaló, L. V., Flavián, C., & Ibáñez-Sánchez, S. (2020) · Journal of Business Research

Digital Marketing and Social MediaConsumer Perception and Purchasing Behavior

Cited by 1,336

Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers

Belanche, D., Casaló, L. V., & Flavián, C. (2019) · Industrial Management & Data Systems

Technology Adoption and User BehaviourFinTech, Crowdfunding, Digital Finance

Cited by 851

Perceived e‐service quality (PeSQ): Measurement validation and effects on consumer satisfaction and web site loyalty

Cristobal, E., Flavián, C., & Guinalíu, M. (2007) · Managing Service Quality: An International Journal

Customer Service Quality and LoyaltyTechnology Adoption and User Behaviour

Cited by 788

The role of satisfaction and website usability in developing customer loyalty and positive word-of-mouth in the e-banking services

Casaló, L. V., Flavián, C., & Guinalíu, M. (2008) · International Journal of Bank Marketing

Customer Service Quality and LoyaltyTechnology Adoption and User Behaviour

Cited by 482

Understanding the intention to follow the advice obtained in an online travel community

Casaló, L. V., Flavián, C., & Guinalíu, M. (2011) · Computers in Human Behavior

Digital Marketing and Social MediaTechnology Adoption and User Behaviour

Cited by 318

The Role of Perceived Usability, Reputation, Satisfaction and Consumer Familiarity on the Website Loyalty Formation Process

Casaló, L., Flavián, C., & Guinalíu, M. (2008) · Computers in Human Behavior

Customer Service Quality and LoyaltyTechnology Adoption and User Behaviour

Cited by 308

Trust transfer in the continued usage of public e-services

Belanche, D., Casaló, L. V., Flavián, C., & Schepers, J. (2014) · Information & Management

E-Government and Public ServicesTechnology Adoption and User Behaviour

Cited by 204

Corporate image measurement: A further problem for the tangibilization of Internet banking services

Flavián, C., Torres, E., & Guinalíu, M. (2004) · International Journal of Bank Marketing

Corporate Identity and ReputationCustomer Service Quality and Loyalty

Cited by 132