Shiu, Edward

The customer-based corporate reputation scale: Replication and short form

Walsh, G., Beatty, S. E., & Shiu, E. M. K. (2009) · Journal of Business Research

Corporate Identity and ReputationCustomer Service Quality and Loyalty

Cited by 238

Reflections on discriminant validity: Reexamining the Bove et al. (2009) findings

Shiu, E., Pervan, S. J., Bove, L. L., & Beatty, S. E. (2011) · Journal of Business Research

Psychometric Methodologies and TestingCustomer Service Quality and Loyalty

Cited by 111

The direct and moderating influences of individual-level cultural values within web engagement: a multi-country analysis of a public information website

Shiu, E., Walsh, G., Hassan, L. M., & Parry, S. (2015) · Journal of Business Research

Cultural Differences and ValuesTechnology Adoption and User Behaviour

Cited by 42