Roggeveen, Anne L.

Customer experience creation: Determinants, dynamics and management strategies

Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009) · Journal of Retailing

Consumer Retail Behavior StudiesCustomer Service Quality and Loyalty

Cited by 3,140

The Future of Retailing

Grewal, D., Roggeveen, A. L., & Nordfält, J. (2017) · Journal of Retailing

Consumer Retail Behavior StudiesDigital Innovation in Industries

Cited by 1,195

The DAST framework for retail atmospherics: the impact of in- and out-of-store retail journey touchpoints on the customer experience

Roggeveen, A. L., Grewal, D., & Schweiger, E. B. (2020) · Journal of Retailing

Consumer Retail Behavior StudiesConsumer Market Behavior and Pricing

Cited by 308

The personalization-privacy paradox: Implications for new media

Aguirre, E., Roggeveen, A. L., Grewal, D., & Wetzels, M. (2016) · Journal of Consumer Marketing

Privacy, Security, and Data ProtectionDigital Marketing and Social Media

Cited by 251

Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions

Roggeveen, A. L., & Sethuraman, R. (2020) · Journal of Retailing

Consumer Retail Behavior StudiesDigital Innovation in Industries

Cited by 213

From customer experience to human experience: Uses of systematized and non-systematized knowledge

Roggeveen, A. L., & Rosengren, S. (2022) · Journal of Retailing and Consumer Services

Customer Service Quality and LoyaltyConsumer Retail Behavior Studies

Cited by 58