Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions
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Collaborating with representative users to understand the lived experiences of BLV people will center their voices to facilitate effectual change.
“Collaborating with representative users to understand the lived experiences of BLV people will center their voices as we seek to facilitate effectual change [40, 75, 83].”
From Experiences and Perceptions of Blind and Low-Vision (BLV) People with Retail Self-Checkout Systems (2026) · cites this paper as [75]
The Research Directions section (‘Identifying Collaborative Opportunities’; page unavailable) says retail technology requires cooperation with end-users. It does not discuss representative BLV users, their lived experiences, or centering their voices to bring about change. (LLM, conf=0.78)
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- Authors
- Roggeveen, A. L., & Sethuraman, R.
- Corresponding author
- Roggeveen, Anne L.
- ORCID
- Roggeveen, Anne L.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2020-09
- Volume
- 96
- Issue
- 3
- Pages
- 299-309
- ISSN
- 0022-4359 (ISSN-L)
- PMC
- PMC7450253
- OpenAlex
- W3080673917
- Cited by
- 213
- References
- 6
- Citations by year
- 2026: 33 · 2025: 40 · 2024: 44 · 2023: 34 · 2022: 36 · 2021: 21 · 2020: 5
- FWCI
- 24.76
- Type
- journal article
- Language
- en
- Open access
- green
- www.ncbi.nlm.nih.gov
- Locations
- Journal of Retailing (publishedVersion)
- PubMed Central (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
- Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Keywords
- pre-purchase stage, purchase stage, follow-up care, loyalty management
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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