Reynolds, Kristy E.

Hedonic shopping motivations

Arnold, M. J., & Reynolds, K. E. (2003) · Journal of Retailing

Consumer Retail Behavior StudiesConsumer Market Behavior and Pricing

Cited by 2,373

Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers

Ganesh, J., Arnold, M. J., & Reynolds, K. E. (2000) · Journal of Marketing

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 1,305

The Positive and Negative Effects of Switching Costs on Relational Outcomes

Jones, M. A., Reynolds, K. E., Mothersbaugh, D. L., & Beatty, S. E. (2007) · Journal of Service Research

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 446

Affect and Retail Shopping Behavior: Understanding the Role of Mood Regulation and Regulatory Focus

Arnold, M. J., & Reynolds, K. E. (2009) · Journal of Retailing

Consumer Retail Behavior StudiesConsumer Market Behavior and Pricing

Cited by 208

Approach and avoidance motivation: investigating hedonic consumption in a retail setting

Arnold, M. J., & Reynolds, K. E. (2012) · Journal of Retailing

Consumer Retail Behavior StudiesConsumer Behavior in Brand Consumption and Identification

Cited by 184