Daus, Catherine S.

Southern Illinois University Edwardsville

2 papers on CoChatORCID 0000-0001-7177-0123

Most cited papers

Verified
The case for the ability‐based model of emotional intelligence in organizational behavior
Daus, C. S., & Ashkanasy, N. M. (2005) · Journal of Organizational Behavior
Emotional Intelligence and PerformanceSocial Skills and Education
Cited by 441
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The Role of Gender in Reactions to Service Failure and Recovery
McColl-Kennedy, J. R., Daus, C. S., & Sparks, B. A. (2003) · Journal of Service Research
Customer Service Quality and LoyaltyAI in Service Interactions
Cited by 195

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