Gustafsson, Anders

Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy

Dwivedi, Y. K., Hughes, L., Baabdullah, A. M., Ribeiro-Navarrete, S., Giannakis, M., Al-Debei, M. M., Dennehy, D., Metri, B., Buhalis, D., Cheung, C. M. K., et al. (2022) · International Journal of Information Management

Virtual Reality Applications and ImpactsCultural Studies and Postmodernism

Cited by 2,753

Effects of COVID-19 on business and research

Donthu, N., & Gustafsson, A. (2020) · Journal of Business Research

COVID-19 Pandemic ImpactsSocial impacts of COVID-19

Cited by 2,098

The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention

Gustafsson, A., Johnson, M. D., & Roos, I. (2005) · Journal of Marketing

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 1,576

Service portraits in service research: a critical review

Edvardsson, B., Gustafsson, A., & Roos, I. (2005) · International Journal of Service Industry Management

Service and Product InnovationCustomer Service Quality and Loyalty

Cited by 763

Reasons for household food waste with special attention to packaging

Williams, H., Wikström, F., Otterbring, T., Löfgren, M., & Gustafsson, A. (2012) · Journal of Cleaner Production

Food Waste Reduction and SustainabilityWaste Management and Recycling

Cited by 543

Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens

Voorhees, C. M., Fombelle, P. W., Gregoire, Y., Bone, S., Gustafsson, A., Sousa, R., & Walkowiak, T. (2017) · Journal of Business Research

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 489

Identifying categories of service innovation: A review and synthesis of the literature

Snyder, H., Witell, L., Gustafsson, A., Fombelle, P., & Kristensson, P. (2016) · Journal of Business Research

Service and Product InnovationBusiness Strategies and Innovation

Cited by 401

Customer co-creation in service innovation: a matter of communication?

Gustafsson, A., Kristensson, P., & Witell, L. (2012) · Journal of service management

Service and Product InnovationInnovative Approaches in Technology and Social Development

Cited by 354

Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy

N. Bolton, R., Gustafsson, A., McColl-Kennedy, J., J. Sirianni, N., & K. Tse, D. (2014) · Journal of Service Management

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 312

Service Research Priorities: Designing Sustainable Service Ecosystems

Field, J. M., Fotheringham, D., Subramony, M., Gustafsson, A., Ostrom, A. L., Lemon, K. N., Huang, M.-H., & McColl-Kennedy, J. R. (2021) · Journal of Service Research

Service and Product InnovationCustomer Service Quality and Loyalty

Cited by 202

Service Innovation: A New Conceptualization and Path Forward

Gustafsson, A., Snyder, H., & Witell, L. (2020) · Journal of Service Research

Service and Product InnovationBusiness Strategies and Innovation

Cited by 172