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Trustworthiness in mHealth information services: An assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS)
Open accessAbstract
The aim of this research is to advance both the theoretical conceptualization and the empirical validation of trustworthiness in mHealth (mobile health) information services research. Conceptually, it extends this line of research by reframing trustworthiness as a hierarchical, reflective construct, incorporating ability, benevolence, integrity, and predictability. Empirically, it confirms that partial least squares path modeling can be used to estimate the parameters of a hierarchical, reflective model with moderating and mediating effects in a nomological network. The model shows that trustworthiness is a second-order, reflective construct that has a significant direct and indirect impact on continuance intentions in the context of mHealth information services. It also confirms that consumer trust plays the key, mediating role between trustworthiness and continuance intentions, while trustworthiness does not have any moderating influence in the relationship between consumer trust and continuance intentions. Overall, the authors conclude by discussing conceptual contributions, methodological implications, limitations, and future research directions of the study.
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Cited by
Burke, L. E., Ma, J., Azar, K. M. J., Bennett, G. G., Peterson, E. D., Zheng, Y., Riley, W., Stephens, J., Shah, S. H., Suffoletto, B., et al. (2015) · Circulation · doi:10.1161/cir.0000000000000232 · Cited by 516
Akter, S., Fosso Wamba, S., & Dewan, S. (2017) · Production Planning & Control · doi:10.1080/09537287.2016.1267411 · Cited by 478
Self-citationFosso Wamba, S. (2022) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2022.102544 · Cited by 269
Wang, C. (., & Jeong, M. (2018) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.04.006 · Cited by 197
Chaudhuri, R., Chatterjee, S., Vrontis, D., & Thrassou, A. (2024) · Annals of Operations Research · doi:10.1007/s10479-021-04407-3 · Cited by 164
Metadata
- Authors
- Akter, S., D'Ambra, J., & Ray, P.
- Venue
- Journal of the American Society for Information Science and Technology
- Publisher
- Wiley
- Published
- 2010-10-25
- Volume
- 62
- Issue
- 1
- Pages
- 100-116
- ISSN
- 1532-2882 (ISSN-L)
- OpenAlex
- W2129827470
- Cited by
- 384
- References
- 157
- FWCI
- 28.29
- Type
- journal article
- Language
- en
- Open access
- green
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- Akter, S., D'Ambra, J., & Ray, P. (2011). Trustworthiness in mHealth information services: An assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS). Journal of the American Society for Information Science and Technology. https://doi.org/10.1002/asi.21442
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
