Cited by 62Marketing and Advertising StrategiesDigital Marketing and Social MediaCustomer Service Quality and Loyalty

Database marketing and its measurements of success: Designing a managerial instrument to calculate the value of a repeat customer base

Wang, Paul, Splegel, Ted·1994·Journal of Direct Marketing

Integrity signals

Registry

Crossref · 10.1002/dir.4000080210

Cites

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • New cohorts of customers are recruited over time, but each cohort will eventually become extinct.

    “New cohorts of customers are recruited over time, but each cohort will eventually become extinct (Wang and Spiegel 1994).”

    From Moving from customer lifetime value to customer equity (2009) · cites this paper as Wang and Spiegel 1994

  • In the cohort view (the basis for CLV), customers are seen as a depletable resource.

    “In the cohort view (the basis for CLV ), customers are seen as a depletable resource.”

    From Moving from customer lifetime value to customer equity (2009) · cites this paper as Wang and Spiegel 1994

Cites

Still being checked.

Cited by

Sorted by citations

Authors
Wang, P., & Splegel, T.
Venue
Journal of Direct Marketing
Published
1994-05
Volume
8
Issue
2
Pages
73-81
ISSN
  • 0892-0591 (ISSN-L)
  • 1522-7138
OpenAlex
W1967097098
Cited by
62
References
0
Citations by year
2024: 1 · 2023: 1 · 2022: 2 · 2021: 2 · 2017: 3 · 2015: 3 · 2014: 2 · 2013: 3 · 2012: 2
FWCI
5.68
Type
journal article
Language
en
Open access
closed
Locations
Journal of Direct Marketing (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Marketing and Advertising Strategies
  • Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
Keywords
database marketing, direct marketing, success indicators, customer data, performance evaluation

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

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