Well‐being‐oriented human resource management practices and employee performance in the Chinese banking sector: The role of social climate and resilience

Cooper, Brian; Wang, Jue; Bartram, Timothy; Cooke, Fang Lee

doi:10.1002/hrm.21934

Cited by 325Job Satisfaction and Organizational BehaviorEmployee Performance and ManagementHuman Resource and Talent Management

Well‐being‐oriented human resource management practices and employee performance in the Chinese banking sector: The role of social climate and resilience

Cooper, Brian, Wang, Jue, Bartram, Timothy, Cooke, Fang Lee·2019·Human Resource Management

DOI 10.1002/hrm.21934

Open this paper in CoChat — free account

Abstract

Drawing upon positive psychology and a social relational perspective, this article examines the relationship between well‐being‐oriented human resource management (HRM) practices and employee performance. Our multilevel model examines relationships among collectively experienced well‐being‐oriented HRM practices, social climate (characterized by trust, cooperation, and shared codes and language that exist among individuals within the organization), employee resilience, and employee (in‐role) performance. Based on the two‐wave data obtained from 561 employees and their managers within 62 bank branches in 16 Chinese banks, our multilevel analyses provide support for our four hypotheses. First, we found a positive relationship between well‐being‐oriented HRM practices and social climate. Second, social climate mediated the relationship between well‐being‐oriented HRM practices and employee resilience. Third, we found a positive relationship between resilience and employee performance. Finally, employee resilience mediated the relationship between social climate and employee performance. This study is one of the first to unpack the social mechanisms through which well‐being‐oriented HRM practices increase development of resilience and subsequent employee performance at the workplace, namely through influencing group feelings of social climate.

Integrity signals

Registry

Crossref · 10.1002/hrm.21934

Cites

72 of 72 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Using multivariate statistics
Tabachnick, B. G., & Fidell, L. S. (1983) · Cited by 79,888 · see citing works
Research Methods for Business Students
Saunders, M. N. K., Lewis, P., & Thornhill, A. R. (2003) · Cited by 17,213 · see citing works
Sources of method bias in social science research and recommendations on how to control it
Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012) · Annual Review of Psychology · doi:10.1146/annurev-psych-120710-100452 · Cited by 15,744 · see citing works
Back-translation for cross-cultural research.
Brislin, R. W. (1970) · Journal of Cross-Cultural Psychology · doi:10.1177/135910457000100301 · Cited by 14,091 · see citing works
An integrative model of organizational trust
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736 · see citing works
Handbook of Positive Psychology
(2001) · doi:10.1093/oso/9780195135336.001.0001 · Cited by 9,149 · see citing works
Ordinary magic: Resilience processes in development.
Masten, A. S. (2001) · American Psychologist · doi:10.1037/0003-066x.56.3.227 · Cited by 8,497 · see citing works
Social Capital, Intellectual Capital, and the Organizational Advantage
Nahapiet, J., & Ghoshal, S. (1998) · The Academy of Management Review · doi:10.2307/259373 · Cited by 7,111 · see citing works
Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors
Williams, L. J., & Anderson, S. E. (1991) · Journal of Management · doi:10.1177/014920639101700305 · Cited by 6,286 · see citing works
A Social Information Processing Approach to Job Attitudes and Task Design
Salancik, G. R., & Pfeffer, J. (1978) · Administrative Science Quarterly · doi:10.2307/2392563 · Cited by 5,567 · see citing works
POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION
LUTHANS, F., AVOLIO, B. J., AVEY, J. B., & NORMAN, S. M. (2007) · Personnel Psychology · doi:10.1111/j.1744-6570.2007.00083.x · Cited by 4,809 · see citing works
Answers to 20 questions about interrater reliability and interrater agreement
LeBreton, J. M., & Senter, J. L. (2008) · Organizational Research Methods · doi:10.1177/1094428106296642 · Cited by 3,608 · see citing works
The need for and meaning of positive organizational behavior
Luthans, F. (2002) · Journal of Organizational Behavior · doi:10.1002/job.165 · Cited by 3,121 · see citing works
When can categorical variables be treated as continuous? A comparison of robust continuous and categorical SEM estimation methods under suboptimal conditions.
Rhemtulla, M., Brosseau-Liard, P. É., & Savalei, V. (2012) · Psychological Methods · doi:10.1037/a0029315 · Cited by 2,816 · see citing works
HUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE.
Youndt, M. A., Snell, S. A., J. W. DEAN, Jr., & Lepak, D. P. (1996) · Academy of Management Journal · doi:10.2307/256714 · Cited by 2,274 · see citing works
Developing a capacity for organizational resilience through strategic human resource management
Lengnick-Hall, C. A., Beck, T. E., & Lengnick-Hall, M. L. (2011) · Human Resource Management Review · doi:10.1016/j.hrmr.2010.07.001 · Cited by 2,046 · see citing works
Knowledge Exchange and Combination: The Role of Human Resource Practices in the Performance of High-Technology Firms
Collins, C. J., & Smith, K. G. (2006) · Academy of Management Journal · doi:10.5465/amj.2006.21794671 · Cited by 2,046 · see citing works
Advantages of Monte Carlo confidence intervals for indirect effects
Preacher, K. J., & Selig, J. P. (2012) · Communication Methods and Measures · doi:10.1080/19312458.2012.679848 · Cited by 1,908 · see citing works
Meta‐analysis of the impact of positive psychological capital on employee attitudes, behaviors, and performance
Avey, J. B., Reichard, R. J., Luthans, F., & Mhatre, K. H. (2011) · Human Resource Development Quarterly · doi:10.1002/hrdq.20070 · Cited by 1,843 · see citing works
Positive organizational behavior: Developing and managing psychological strengths
Luthans, F. (2002) · Academy of Management Perspectives · doi:10.5465/ame.2002.6640181 · Cited by 1,797 · see citing works
Human resource management and employee well-being: towards a new analytic framework
Guest, D. E. (2017) · Human Resource Management Journal · doi:10.1111/1748-8583.12139 · Cited by 1,362 · see citing works
The Impact of High-Performance Human Resource Practices on Employees’ Attitudes and Behaviors
Kehoe, R. R., & Wright, P. M. (2010) · Journal of Management · doi:10.1177/0149206310365901 · Cited by 1,343 · see citing works
Human Resource Management and Labor Productivity: Does Industry Matter?
Datta, D. K., Guthrie, J. P., & Wright, P. M. (2005) · Academy of Management Journal · doi:10.5465/amj.2005.15993158 · Cited by 1,322 · see citing works
Psychological capital: A positive resource for combating employee stress and turnover
Avey, J. B., Luthans, F., & Jensen, S. M. (2009) · Human Resource Management · doi:10.1002/hrm.20294 · Cited by 1,294 · see citing works
Strategy and Human Resource Management
Wright, P. M., Boxall, P., & Purcell, J. (2003) · Industrial and Labor Relations Review · doi:10.2307/3590989 · Cited by 1,279 · see citing works
The development and resulting performance impact of positive psychological capital
Luthans, F., Avey, J. B., Avolio, B. J., & Peterson, S. J. (2010) · Human Resource Development Quarterly · doi:10.1002/hrdq.20034 · Cited by 1,185 · see citing works
Untitled work
(2002) · PubMed · Cited by 1,050 · see citing works
Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality.
Liao, H., Toya, K., Lepak, D., & Hong, Y. (2009) · Journal of Applied Psychology · doi:10.1037/a0013504 · Cited by 1,030 · see citing works
The Psychological Capital of Chinese Workers: Exploring the Relationship with Performance
Luthans, F., Avolio, B. J., Walumbwa, F. O., & Li, W. (2005) · Management and Organization Review · doi:10.1111/j.1740-8784.2005.00011.x · Cited by 986 · see citing works
High-Performance Work Systems and Occupational Safety.
Zacharatos, A., Barling, J. I., & Iverson, R. D. (2005) · Journal of Applied Psychology · doi:10.1037/0021-9010.90.1.77 · Cited by 888 · see citing works
Developing the Psychological Capital of Resiliency
Luthans, F., Vogelgesang, G. R., & Lester, P. B. (2006) · Human Resource Development Review · doi:10.1177/1534484305285335 · Cited by 883 · see citing works
Relational Archetypes, Organizational Learning, and Value Creation: Extending the Human Resource Architecture
Kang, S.-C., Morris, S., & Snell, S. (2007) · Academy of Management Review · doi:10.5465/amr.2007.23464060 · Cited by 848 · see citing works
Employee Well‐being and the HRM–Organizational Performance Relationship: A Review of Quantitative Studies
Voorde, K. V. D., Paauwe, J., & van Veldhoven, M. J. P. M. (2011) · International Journal of Management Reviews · doi:10.1111/j.1468-2370.2011.00322.x · Cited by 816 · see citing works
High-Performance Work Systems and Organizational Performance: The Mediating Role of Internal Social Structure
Evans, W. R., & Davis, W. D. (2005) · Journal of Management · doi:10.1177/0149206305279370 · Cited by 680 · see citing works
THROUGH THE LOOKING GLASS OF A SOCIAL SYSTEM: CROSS‐LEVEL EFFECTS OF HIGH‐PERFORMANCE WORK SYSTEMS ON EMPLOYEES’ ATTITUDES
Takeuchi, R., Chen, G., & Lepak, D. (2009) · Personnel Psychology · doi:10.1111/j.1744-6570.2008.01127.x · Cited by 665 · see citing works
A model of knowledge‐sharing motivation
Gagné, M. (2009) · Human Resource Management · doi:10.1002/hrm.20298 · Cited by 608 · see citing works
PSYCHOLOGICAL CAPITAL AND EMPLOYEE PERFORMANCE: A LATENT GROWTH MODELING APPROACH
Peterson, S. J., Luthans, F., Avolio, B. J., Walumbwa, F. O., & Zhang, Z. (2011) · Personnel Psychology · doi:10.1111/j.1744-6570.2011.01215.x · Cited by 586 · see citing works
STRATEGIC HUMAN RESOURCE MANAGEMENT IN SERVICE CONTEXT: TAKING CARE OF BUSINESS BY TAKING CARE OF EMPLOYEES AND CUSTOMERS
Chuang, C., & Liao, H. (2010) · Personnel Psychology · doi:10.1111/j.1744-6570.2009.01165.x · Cited by 585 · see citing works
High-Performance Work Systems and Job Control
Jensen, J. M., Patel, P. C., & Messersmith, J. G. (2011) · Journal of Management · doi:10.1177/0149206311419663 · Cited by 519 · see citing works
A High Performance Work Practices Taxonomy
Posthuma, R. A., Campion, M. C., Masimova, M., & Campion, M. A. (2013) · Journal of Management · doi:10.1177/0149206313478184 · Cited by 479 · see citing works
Mapping the relationships between high-performance work systems, employee resilience and engagement: a study of the banking industry in China
Cooke, F. L., Cooper, B. K., Bartram, T., Wang, J., & Mei, H. (2016) · The International Journal of Human Resource Management · doi:10.1080/09585192.2015.1137618 · Cited by 416 · see citing works
Self-citation
Reflections on the 2014 Decade Award: Is There Strength in the Construct of HR System Strength?
Ostroff, C. L., & Bowen, D. E. (2015) · Academy of Management Review · doi:10.5465/amr.2015.0323 · Cited by 412 · see citing works
Enriched job design, high involvement management and organizational performance: The mediating roles of job satisfaction and well-being
Wood, S., van Veldhoven, M. J. P. M., Croon, M. A., & de Menezes, L. M. (2012) · Human Relations · doi:10.1177/0018726711432476 · Cited by 388 · see citing works
Corporate social responsibility and human resource management: A systematic review and conceptual analysis
Voegtlin, C., & Greenwood, M. (2016) · Human Resource Management Review · doi:10.1016/j.hrmr.2015.12.003 · Cited by 385 · see citing works
Where do We Go From Here? New Perspectives on the Black Box in Strategic Human Resource Management Research
Jiang, K., Takeuchi, R., & Lepak, D. P. (2013) · Journal of Management Studies · doi:10.1111/joms.12057 · Cited by 371 · see citing works
High-involvement work processes, work intensification and employee well-being: A study of New Zealand worker experiences
Macky, K. A., & Boxall, P. (2008) · Asia Pacific Journal of Human Resources · doi:10.1177/1038411107086542 · Cited by 359 · see citing works
Employee resilience: an emerging challenge for HRM
Bardoel, A., Pettit, T. M., Cieri, H. D., & McMillan, L. (2014) · Asia Pacific Journal of Human Resources · doi:10.1111/1744-7941.12033 · Cited by 348 · see citing works
How the impact of HR practices on employee well-being and performance changes with age
Kooij, D. T. A. M., Guest, D., Clinton, M., Knight, T., Jansen, P., & Dikkers, J. (2013) · Human Resource Management Journal · doi:10.1111/1748-8583.12000 · Cited by 332 · see citing works
Substantive and operational issues of response bias across levels of analysis: An example of climate-satisfaction relationships.
Ostroff, C. L., Kinicki, A. J., & Clark, M. A. (2002) · Journal of Applied Psychology · doi:10.1037/0021-9010.87.2.355 · Cited by 310 · see citing works
Development of a core confidence-higher order construct.
Stajković, A. D. (2006) · Journal of Applied Psychology · doi:10.1037/0021-9010.91.6.1208 · Cited by 310 · see citing works
HRM and Performance: Achievements and Challenges
(2013) · Research portal (Tilburg University) · Cited by 308 · see citing works
Relational Bureaucracy: Structuring Reciprocal Relationships into Roles
Gittell, J. H., & Douglass, A. (2012) · Academy of Management Review · doi:10.5465/amr.2010.0438 · Cited by 299 · see citing works
Impact of high-performance work systems on individual- and branch-level performance: Test of a multilevel model of intermediate linkages.
Aryee, S., Walumbwa, F. O., Seidu, E. Y. M., & Otaye, L. E. (2011) · Journal of Applied Psychology · doi:10.1037/a0025739 · Cited by 273 · see citing works
Analysing the ‘Black Box’ of HRM: Uncovering HR Goals, Mediators, and Outcomes in a Standardized Service Environment
Boxall, P., Ang, S. H., & Bartram, T. (2011) · Journal of Management Studies · doi:10.1111/j.1467-6486.2010.00973.x · Cited by 271 · see citing works
Self-citation
Clarifying and Extending the Construct of Adult Resilience.
Bonanno, G. A. (2005) · American Psychologist · doi:10.1037/0003-066x.60.3.265b · Cited by 231 · see citing works
Building ambidexterity: The role of human resource practices in the performance of firms from Spain
Prieto, I. M. A., & Santana, M. (2012) · Human Resource Management · doi:10.1002/hrm.21463 · Cited by 215 · see citing works
The impact of HR practices, HR effectiveness and a ‘strong HR system’ on organisational outcomes: a stakeholder perspective
Guest, D., & Conway, N. (2011) · The International Journal of Human Resource Management · doi:10.1080/09585192.2011.565657 · Cited by 211 · see citing works
Missing Variables in Theories of Strategic Human Resource Management: Time, Cause, and Individuals
Wright, P., & Haggerty, J. (2005) · management revue · doi:10.5771/0935-9915-2005-2-164 · Cited by 208 · see citing works
Exploring the effects of high-performance work systems (HPWS) on the work-related well-being of Chinese hospital employees
Zhang, M. M., Zhu, C. J., Dowling, P. J., & Bartram, T. (2013) · The International Journal of Human Resource Management · doi:10.1080/09585192.2013.775026 · Cited by 177 · see citing works
Self-citation
Employees’ overall perception of HRM effectiveness
Chang, E. (2005) · Human Relations · doi:10.1177/0018726705055037 · Cited by 175 · see citing works
Psychological capital: Implications for HRD, retrospective analysis, and future directions
Luthans, F. (2012) · Human Resource Development Quarterly · doi:10.1002/hrdq.21119 · Cited by 164 · see citing works
A decade of transformation of HRM in China: A review of literature and suggestions for future studies
Cooke, F. L. (2009) · Asia Pacific Journal of Human Resources · doi:10.1177/1038411108099288 · Cited by 162 · see citing works
Self-citation
High‐performance work systems and organisational performance: Bridging theory and practice
Boxall, P., & Macky, K. A. (2007) · Asia Pacific Journal of Human Resources · doi:10.1177/1038411107082273 · Cited by 155 · see citing works
Well-Being
Robertson, I. T., & Cooper, C. L. (2011) · Palgrave Macmillan UK eBooks · doi:10.1057/9780230306738 · Cited by 153 · see citing works
Innovator resilience potential: A process perspective of individual resilience as influenced by innovation project termination
Moenkemeyer, G., Hoegl, M., & Weiß, M. (2012) · Human Relations · doi:10.1177/0018726711431350 · Cited by 120 · see citing works
Social identification: linking high performance work systems, psychological empowerment and patient care
Bartram, T., Karimi, L., Leggat, S. G., & Stanton, P. M. (2014) · The International Journal of Human Resource Management · doi:10.1080/09585192.2014.880152 · Cited by 104 · see citing works
Self-citation
How resilient is the (future) workforce in C hina? A study of the banking sector and implications for human resource development
Wang, J., Cooke, F. L., & Huang, W. (2013) · Asia Pacific Journal of Human Resources · doi:10.1111/1744-7941.12026 · Cited by 104 · see citing works
Self-citation
Distinguishing Between Cross- and Cluster-Level Mediation Processes in the Cluster Randomized Trial
Pituch, K. A., & Stapleton, L. M. (2012) · Sociological Methods & Research · doi:10.1177/0049124112460380 · Cited by 94 · see citing works
Contributions of work—life and resilience initiatives to the individual/organization relationship
Ollier‐Malaterre, A. (2009) · Human Relations · doi:10.1177/0018726709342458 · Cited by 85 · see citing works
A mutual gains perspective on workplace partnership: Employee outcomes and the mediating role of the employment relations climate
Valizade, D., Ogbonnaya, C., Tregaskis, O., & Forde, C. (2016) · Human Resource Management Journal · doi:10.1111/1748-8583.12113 · Cited by 78 · see citing works
The harm indicators of negative externality of efficiency focused organizational practices
Mariappanadar, S. (2012) · International Journal of Social Economics · doi:10.1108/03068291211199378 · Cited by 67 · see citing works
The impact of globalization on human resource management and employment relations in the US automobile and banking industries
Hunter, L. W., & Katz, H. C. (2012) · The International Journal of Human Resource Management · doi:10.1080/09585192.2012.668341 · Cited by 20 · see citing works

Flagged first, then by citations

Sorted by citations

From Strategic <scp>HRM</scp> to Sustainable <scp>HRM</scp> ? Exploring a Common Good Approach Through a Critical Reflection on Existing Literature
Cooke, F. L. (2025) · Human Resource Management · doi:10.1002/hrm.22318 · Cited by 50 · see citing works
Self-citation
Emerging applications of gene editing technologies for the development of climate-resilient crops
Chavhan, R. L., Jaybhaye, S. G., Hinge, V. R., Deshmukh, A. S., Shaikh, U. S., Jadhav, P. K., Kadam, U. S., & Hong, J. C. (2025) · Frontiers in Genome Editing · doi:10.3389/fgeed.2025.1524767 · Cited by 43 · see citing works
“…drought, and temperature stress that affect crop physiology, reduce productivity, and threaten global food security (Abdelrahman et al., 2021) Moreover, climate change negatively impacts soil microbial populations and their enzymatic functions, particularly in arid regions (Cooper et al., 2018).”

Authors: Cooper, B., Wang, J., Bartram, T., & Cooke, F. L.
Affiliations: Monash University (AU)
Southwestern University of Finance and Economics (CN)
RMIT University (AU)
Corresponding author: Wang, Jue
ORCID: Cooper, Brian
Wang, Jue
Bartram, Timothy
Cooke, Fang Lee
Venue: Human Resource Management
Publisher: Wiley
Published: 2018-08-17
Volume: 58
Issue: 1
Pages: 85-97
ISSN: 0090-4848 (ISSN-L)
1099-050X
DOI: 10.1002/hrm.21934
OpenAlex: W2885452364
Cited by: 325
References: 72
Citations by year: 2026: 43 · 2025: 46 · 2024: 61 · 2023: 53 · 2022: 49 · 2021: 46 · 2020: 21 · 2019: 6
FWCI: 30.17
Type: journal article
Language: en
Open access: closed
Licence: onlinelibrary.wiley.com/termsAndConditions#vor (vor)
Locations: Human Resource Management (publishedVersion)
RMIT Research Repository (RMIT University Library) (submittedVersion)
Figshare (submittedVersion)
Griffith Research Online (submittedVersion)
Funders: National Natural Science Foundation of China
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Social Sciences › Human Factors and Ergonomics › Employee Performance and Management
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
Keywords: employee performance, social climate, employee resilience, trust, cooperation, positive psychology, banking sector, Chinese banks, mediation

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Well‐being‐oriented human resource management practices and employee performance in the Chinese banking sector: The role of social climate and resilience

Abstract

Integrity signals

Claims the paper makes

Cites

Cited by

Related

Record

About these checks