Cited by 35Health Literacy and Information AccessibilitySocial Media in Health EducationGenomics and Rare Diseases

“Doctors can read about it, they can know about it, but they've never lived with it”: How parents use social media throughout the diagnostic odyssey

Open access
Deuitch, Natalie T., Beckman, Erika, Halley, Meghan C., Young, Jennifer L., Reuter, Chloe M., Kohler, Jennefer, Bernstein, Jonathan A., Wheeler, Matthew T. +3 more·2021·Journal of Genetic Counseling

Abstract

Parents of children with undiagnosed conditions struggle to obtain information about how to treat and support their children. It can be particularly challenging to find communities and other parents who share their experiences and can provide emotional and informational support. This study sought to characterize how parents use social media, both throughout the diagnostic odyssey and post‐diagnosis, to meet their informational, social, and emotional support needs. We conducted qualitative semi‐structured interviews with 14 parents from the Stanford site of the Undiagnosed Diseases Network (UDN), including five whose children had received a diagnosis through study participation. Interview recordings were analyzed using inductive, team‐based coding and thematic analysis based in grounded theory using Dedoose qualitative analysis software. Through this process, we identified four key themes related to social media use. First, parents struggled to find the “right” community, often seeking out groups of similar patients based on symptoms or similar conditions. Second, though they found much valuable information through social media about caring for their child, they also struggled to interpret the relevance of the information to their own child's condition. Third, the social support and access to other patients' and families' lived experiences were described as both highly valued and emotionally challenging, particularly in the case of poor outcomes for similar families. Finally, parents expressed the need to balance concerns about their child's privacy with the value of transparency and data sharing for diagnosis. Our results suggest that the needs and experiences of undiagnosed patients and families differ from those with diagnosed diseases and highlight the need for support in best utilizing social media resources at different stages of the diagnostic odyssey.

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1002/jgc4.1438

Cites

28 of 28 references verified0 citation errors · 0 not checkable

Statistics

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • Most parents and caregivers discussed online information with health care providers, but some experienced negative responses.

    “Most parents and caregivers discussed information they had found online with their health care providers; however, some experienced negative responses from health care professionals [14,15,19,26].”

    From Social Media Use Among Parents and Caregivers of Children With Rare Genetic Diseases: Scoping Review (2025) · cites this paper as [14]

    The Results (Theme 2) state that most parents had not discussed their social media use with healthcare providers—the opposite of the claim that most discussed information found online. The passage reports that a few parents perceived a negative stigma, but does not describe them receiving negative responses from providers. (LLM, conf=0.90)

    Checked by a reasoning model — may be wrong.

    Experimental — accuracy not yet measured
  • Facebook is the most commonly used social media platform among parents and caregivers of children with rare genetic diseases.

    “especially Facebook (Meta Platforms, Inc), particularly the group function.”

    From Social Media Use Among Parents and Caregivers of Children With Rare Genetic Diseases: Scoping Review (2025) · cites this paper as [14]

    The Results (Sample characteristics) report that all 14 parents used Facebook, more than any other platform, and that groups related to their child’s symptoms were primarily on Facebook. The study concerns parents of children with undiagnosed diseases, so it does not establish that Facebook is the most commonly used platform among parents and caregivers of children with rare genetic diseases generally. (LLM, conf=0.86)

    Experimental — accuracy not yet measured
  • Facebook was found to have the largest proportion of support groups compared to other sites.

    “Facebook was the most commonly used platform and was found to have the largest proportion of support groups compared to other sites [14,16,21].”

    From Social Media Use Among Parents and Caregivers of Children With Rare Genetic Diseases: Scoping Review (2025) · cites this paper as [14]

    The Results (Sample characteristics) say all 14 parents used Facebook and that groups related to their child’s symptoms were primarily on Facebook. This supports Facebook’s prominence among the parents interviewed, but the paper does not compare the proportions of support groups hosted across sites. (LLM, conf=0.85)

    Experimental — accuracy not yet measured
  • Group members were sharing information on treatments, including medication, procedures, novel treatments, and alternative therapies.

    “Overall, 3 studies [14,24,25] noted that group members were sharing information on treatments, including medication, procedures, novel treatments, and alternative therapies.”

    From Social Media Use Among Parents and Caregivers of Children With Rare Genetic Diseases: Scoping Review (2025) · cites this paper as [14]

    The Results (Theme 2; page not provided) describe group members sharing information about seizure medications, CBD, supplements, and advanced or alternative treatments. Our copy does not show group members sharing information about medical procedures, so that part of the list is not supported by this source. (LLM, conf=0.86)

    Experimental — accuracy not yet measured
  • Most studies found that between 80% and 100% of parents are engaging in online support groups.

    “Most studies found that between 80% and 100% of parents are engaging in online support groups [14,16,19,20].”

    From Social Media Use Among Parents and Caregivers of Children With Rare Genetic Diseases: Scoping Review (2025) · cites this paper as [14]

    The Results (Sample characteristics) report that 13 of 14 interviewed parents (93%) belonged to a social media group related to their child’s symptoms, which falls within the claimed range. This paper provides one study’s finding; it does not establish that most studies found rates between 80% and 100%. (LLM, conf=0.86)

    Experimental — accuracy not yet measured

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Cites

Flagged first, then by citations

Cited by

Sorted by citations

Authors
Deuitch, N. T., Beckman, E., Halley, M. C., Young, J. L., Reuter, C. M., Kohler, J., Bernstein, J. A., Wheeler, M. T., Undiagnosed Diseases Network, Ormond, K. E., & Tabor, H. K.
Affiliations
Stanford Medicine (US)
Corresponding author
Tabor, Holly K.
Venue
Journal of Genetic Counseling
Publisher
Wiley
Published
2021-06-06
Volume
30
Issue
6
Pages
1707-1718
ISSN
  • 1059-7700 (ISSN-L)
  • 1573-3599
OpenAlex
W3170966150
Cited by
34
References
28
Citations by year
2026: 9 · 2025: 10 · 2024: 6 · 2023: 3 · 2022: 4 · 2021: 2
FWCI
4.21
Type
journal article
Language
en
Open access
Locations
  • Journal of Genetic Counseling (publishedVersion)
  • PubMed (publishedVersion)
  • PubMed Central (acceptedVersion)
Funders
National Society of Genetic Counselors
Topics
  • Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
  • Social Sciences › Health › Social Media in Health Education
  • Life Sciences › Biochemistry, Genetics and Molecular Biology › Genetics › Genomics and Rare Diseases
Keywords
social media use, diagnostic odyssey, undiagnosed disease, parents of children, Undiagnosed Diseases Network, online communities, social support, emotional support, information seeking, privacy concerns, data sharing, rare diseases
MeSH terms
Child, Family, Humans, Parents, Social Support, Sequence Analysis, Qualitative Research, Social Media

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review