The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
A Structural Model for Examining how Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: a Case Study of Orlando
Abstract
The primary objectives of this study were to investigate and develop a theoretical relationship among destination image, service quality and perceived value and to empirically test the constructs that are likely to affect tourist satisfaction, which in turn influence revisit intentions and word‐of‐mouth referrals. The results of empirical study indicated that destination image influences service quality and perceived value. In addition, the findings revealed that perceived value has a significant effect on satisfaction and loyalty. These research findings contribute to an extant knowledge in this domain, specifically focused on a family‐oriented destination where it was not studied yet with these relationships. Copyright © 2012 John Wiley & Sons, Ltd.
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Cites
The value concept and relationship marketing
Ravald, A., & Grönroos, C. (1996) · European Journal of Marketing · doi:10.1108/03090569610106626 · Cited by 2,180
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis
Fornell, C., & Wernerfelt, B. (1987) · Journal of Marketing Research · doi:10.1177/002224378702400401 · Cited by 1,395
Cited by
Jeong, Y., & Kim, S. (2019) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-02-2019-0101 · Cited by 326
Self-citationThe impact of eudaimonic well-being on experience and loyalty: a tourism context
Al-okaily, N. S., Alzboun, N., Alrawadieh, Z., & Slehat, M. (2023) · Journal of Services Marketing · doi:10.1108/jsm-08-2021-0282 · Cited by 59
Natural landscape performance: environmental restorativeness and its influence on tourist behavior
Chen, X., Lee, G., & Joo, D. (2024) · International Journal of Tourism Research · doi:10.1002/jtr.2636 · Cited by 31
Carvache-Franco, M., Carrascosa-López, C., & Carvache-Franco, W. (2021) · Land · doi:10.3390/land10111133 · Cited by 11
Metadata
- Authors
- Kim, S., Holland, S., & Han, H.
- Venue
- International Journal of Tourism Research
- Publisher
- Wiley
- Published
- 2012-03-05
- Volume
- 15
- Issue
- 4
- Pages
- 313-328
- ISSN
- 1099-2340 (ISSN-L)
- 1522-1970
- OpenAlex
- W1912805050
- Cited by
- 292
- References
- 3
- FWCI
- 24.32
- Type
- journal article
- Language
- en
- Open access
- closed
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