The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
A Typology of Technology‐Enhanced Tourism Experiences
Abstract
Experiences constitute the essence of the tourism industry. While the literature has recognized the recent impact of technology on experiences, its empirical exploration remains scarce. This study addresses the gap by empirically exploring five leading industry cases to generate a holistic understanding of technology‐enhanced tourism experiences. The main contribution of this paper lies in the development of a nine‐field experience typology matrix based on the increasing intensity of co‐creation and technology implementation. The final contribution of this study is the development of an experience hierarchy and discussing its relevance for experience enhancement in tourism research and practice. Copyright © 2013 John Wiley & Sons, Ltd.
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Cites
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
Buhalis, D., & Law, R. (2008) · Tourism Management · doi:10.1016/j.tourman.2008.01.005 · Cited by 3,823 · cited 2×
“Tourism, as a service-intense industry has gone for many decades hand in hand with technology and embraced the potential inherent in its latest developments (Buhalis and Law, 2008).”
BackgroundSelf-citationTourism, Technology and Competitive Strategies
Poon, A. (1993) · doi:10.1079/9780851989501.0000 · Cited by 1,453
Revisiting Consumption Experience: A More Humble but Complete View of the Concept
Carù, A., & Cova, B. (2003) · Marketing Theory · doi:10.1177/14705931030032004 · Cited by 851
Cited by
Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services
Buhalis, D., & Amaranggana, A. (2015) · Information and Communication Technologies in Tourism 2015 · doi:10.1007/978-3-319-14343-9_28 · Cited by 969
Self-citationReal-time co-creation and nowness service: lessons from tourism and hospitality
Buhalis, D., & Sinarta, Y. (2019) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2019.1592059 · Cited by 883
Self-citationTourism experiences, memorability and behavioural intentions: A study of tourists in Sardinia, Italy
Sthapit, E., Del Chiappa, G., Coudounaris, D. N., & Björk, P. (2019) · Tourism Review · doi:10.1108/tr-03-2019-0102 · Cited by 120
Social Media and the Co-creation of Tourism Experiences
Sigala, M. (2016) · The Handbook of Managing and Marketing Tourism Experiences · doi:10.1108/978-1-78635-290-320161033 · Cited by 67
Chang, J., Lin, S. H.-H., & Wu, L.-S. (2022) · British Food Journal · doi:10.1108/bfj-04-2021-0387 · Cited by 30
Metadata
- Authors
- Neuhofer, B., Buhalis, D., & Ladkin, A.
- Venue
- International Journal of Tourism Research
- Publisher
- Wiley
- Published
- 2013-07-12
- Volume
- 16
- Issue
- 4
- Pages
- 340-350
- ISSN
- 1099-2340 (ISSN-L)
- 1522-1970
- OpenAlex
- W1934612690
- Cited by
- 722
- References
- 4
- FWCI
- 64.91
- Type
- journal article
- Language
- en
- Open access
- closed
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