The DOI matches its Crossref record.
Strategic Performance Measurement and Management in Nonprofit Organizations
Open accessAbstract
The managers and constituents of nonprofits are increasingly concerned about measuring and managing organizational performance. Financial measures alone, or even supplemented with a collection of ad hoc nonfinancial measures, are not sufficient to motivate and evaluate mission accomplishments. This article describes the adaptation of a new performance measurement and management approach, the Balanced Scorecard, to the nonprofit sector. Several examples of actual implementation are provided.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cited by
A typology of social entrepreneurs: Motives, search processes and ethical challenges
Zahra, S. A., Gedajlovic, E., Neubaum, D. O., & Shulman, J. M. (2009) · Journal of Business Venturing · doi:10.1016/j.jbusvent.2008.04.007 · Cited by 2,780
Measuring Performance in Social Enterprises
Bagnoli, L., & Megali, C. (2011) · Nonprofit and Voluntary Sector Quarterly · doi:10.1177/0899764009351111 · Cited by 401
An Investigation of Innovation in Nonprofit Organizations: The Role of Organizational Mission
McDonald, R. E. (2007) · Nonprofit and Voluntary Sector Quarterly · doi:10.1177/0899764006295996 · Cited by 353
Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012) · Omega · doi:10.1016/j.omega.2011.04.001 · Cited by 316
Nonprofit capacity and social performance: Mapping the field and future directions
Nordin, N., Khatibi, A., & Azam, S. M. F. (2024) · Management Review Quarterly · doi:10.1007/s11301-022-00297-2 · Cited by 52
Metadata
- Authors
- Kaplan, R. S.
- Venue
- Nonprofit Management and Leadership
- Publisher
- Wiley
- Published
- 2001-03
- Volume
- 11
- Issue
- 3
- Pages
- 353-370
- ISSN
- 1048-6682 (ISSN-L)
- 1542-7854
- OpenAlex
- W2044335904
- Cited by
- 947
- References
- 0
- FWCI
- 15.58
- Type
- journal article
- Language
- en
- Open access
- bronze
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Strategic Performance Measurement and Management in Nonprofit Organizations. https://app.cochat.ai/papers/10.1002/nml.11308
- The paper
- Kaplan, R. S. (2001). Strategic Performance Measurement and Management in Nonprofit Organizations. Nonprofit Management and Leadership. https://doi.org/10.1002/nml.11308
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
