Grappling with the “human” problem hiding behind the technology: Telehealth during and beyond COVID‐19
Open accessAbstract
1. Telehealth (online videoconferencing) has been used successfully with a range of adolescents and young adults (AYA) to access outpatient, clinical psychology services throughout the COVID-19 pandemic. 2. Our combined, recent clinical experiences demonstrate a range of potentially sensitive clinical interactions with young people and their families can be successfully delivered and experienced using telehealth. 3. The relative lack of uptake in telehealth prior to COVID-19 requires clinicians and researchers to consider the barriers that prevented its use. 4. We argue that a key, lesser-acknowledged, barrier is the contention that telehealth is not capable of transmitting the ‘human-ness’ required to support effective interactions within psychosocial clinical care. 5. Telehealth preferences cannot be assumed for any patient/client demographic; to advance telehealth beyond COVID-19 clinical research needs to find new ways to rigorously capture and evaluate these critical experiential and relational aspects to telehealth-delivered care.
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Successful outpatient telehealth services with young adults throughout the pandemic have been reported.
“Successful outpatient telehealth services with YAs throughout the pandemic have been reported.16”
From Cancer during a pandemic: A psychosocial telehealth intervention for young adults (2022) · cites this paper as [16]
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Self-citation
- Authors
- Sansom‐Daly, U. M., & Bradford, N.
- Affiliations
- UNSW Sydney (AU)
- Centre for Healthcare Transformation and School of Nursing at Centre for Children's Health Research, Centre for Children's Health Research Brisbane Queensland Australia
- Corresponding author
- Sansom‐Daly, Ursula M.
- Venue
- Psycho-Oncology
- Publisher
- Wiley
- Published
- 2020-08-13
- Volume
- 29
- Issue
- 9
- Pages
- 1404-1408
- ISSN
- 1057-9249 (ISSN-L)
- 1099-1611
- PMC
- PMC7361303
- OpenAlex
- W3041875661
- Cited by
- 57
- References
- 12
- Citations by year
- 2026: 1 · 2025: 3 · 2024: 5 · 2023: 9 · 2022: 20 · 2021: 17 · 2020: 2
- FWCI
- 8.99
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Psycho-Oncology (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- QUT ePrints (Queensland University of Technology) (submittedVersion, cc-by-nc)
- Funders
- Cancer Council NSW (Program Grant PG16‐02 with the support of the Est, PG16‐02)
- Cancer Institute NSW (14/ECF/1‐11)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Social Sciences › Psychology › Clinical Psychology › COVID-19 and Mental Health
- Health Sciences › Dentistry › General Dentistry › Dental Research and COVID-19
- Keywords
- telemedicine, COVID-19 pandemic, adolescents and young adults, clinical psychology services, videoconferencing, psychosocial care, patient preferences, family involvement
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