The DOI matches its Crossref record.
Human Resource Management in Service Work
Abstract
This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
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Citations
Cited by
Satisfaction with HR practices and commitment to the organisation: why one size does not fit all
Kinnie, N., Hutchinson, S., Purcell, J., Rayton, B., & Swart, J. (2005) · Human Resource Management Journal · doi:10.1111/j.1748-8583.2005.tb00293.x · Cited by 343
Relationships between emotional labor, job performance, and turnover
Goodwin, R. E., Groth, M., & Frenkel, S. J. (2011) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2011.03.001 · Cited by 258
In critical defence of ‘emotional labour’: refuting Bolton’s critique of Hochschild’s concept
Brook, P. (2009) · Work, Employment and Society · doi:10.1177/0950017009337071 · Cited by 118
High-Touch and Here-to-Stay: Future Skills Demands in US Low Wage Service Occupations
Gatta, M., Boushey, H., & Appelbaum, E. (2009) · Sociology · doi:10.1177/0038038509340735 · Cited by 75
Organizations and their consumers: Bridging work and consumption
Gabriel, Y., Korczynski, M., & Rieder, K. (2015) · Organization · doi:10.1177/1350508415586040 · Cited by 56
Brook, P. (2013) · Culture and Organization · doi:10.1080/14759551.2013.827423 · Cited by 30
Metadata
- Venue
- Bloomsbury Publishing Plc eBooks
- Publisher
- Bloomsbury Publishing Plc
- Published
- 2001
- OpenAlex
- W1597842479
- Cited by
- 456
- References
- 0
- FWCI
- 12.04
- Type
- book
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
