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Cited by 57Management and Organizational StudiesManagement Theory and PracticeEmployment, Labor, and Gender Studies

Organizations and their consumers: Bridging work and consumption

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Gabriel, Yiannis, Korczynski, Marek, Rieder, Kerstin·2015·Organization
DOI 10.1177/1350508415586040
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Abstract

The last 20 years or so have seen a far-reaching reconfiguration of the characters that dominate the world of organizations. For much of its life, the study of organizations was dominated by two central characters, the manager and the worker, whose relationship with all its tensions, conflicts and accommodations unfolded with within a broader environment of markets, governments, shareholders, social institutions, technological forces and so forth. In recent years, however, there has been a substantial movement to change the two-actor show into a three-actor show, the organizational dyad into a triad. The newcomer to the stage has been the consumer, a character whose whims, habits, desires and practices are no longer seen as ‘impacting on’ the activities of managers and workers from the outside, but increasingly as defining them. This introduction to the Special Issue on ‘Organizations and their Consumers’ examines the ramifications of the rise of the consumer and the hegemony of global markets for (1) the nature of organizations and their management, (2) the employees and the labour process and (3) the consumers themselves as they increasingly find themselves doing work, usually unpaid, on behalf of organizations.

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Cites

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Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • Technologically mediated 'commoning' leads to cynicism that alienates commoners from the very practice of commoning.

    “That is to say, technologically mediated 'commoning' leads to cynicism that alienates commoners from the very practice of commoning (cf. Gabriel et al., 2015: 634).”

    From The illusion of the digital commons: 'False consciousness' in online alternative economies (2017) · cites this paper as Gabriel et al., 2015: 634

    The Consumers section describes technologically enabled, self-organized collaborative activities such as open-source projects and the maker movement. It does not say that these activities lead to cynicism or alienate participants from collaboration; a search for cynicism found it only in a reference title. Our copy provides no page number for the cited passage. (LLM, conf=0.78)

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Cites

Flagged first, then by citations

1 of the 99 references couldn’t be matched to a known paper.

Research works printed but not linked: 1

  1. Dunkel, W. and Kleemann, F. (2013). Customers in Service Relationships. In W. Dunkel & F. Kleemann (eds.), Customers at Work. New Perspectives on Interactive Service Work (pp. 3-16). Houndmills: Palgrave.

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Authors
Gabriel, Y., Korczynski, M., & Rieder, K.
Affiliations
  • Lund University (SE)
  • University of Nottingham (GB)
  • Hochschule Aalen (DE)
Corresponding author
Gabriel, Yiannis
ORCID
Venue
Organization
Publisher
SAGE Publications
Published
2015-08-25
Volume
22
Issue
5
Pages
629-643
ISSN
  • 1350-5084 (ISSN-L)
  • 1461-7323
DOI
10.1177/1350508415586040
OpenAlex
W2145588672
Cited by
56
References
99
Citations by year
2026: 1 · 2025: 1 · 2024: 6 · 2023: 5 · 2022: 7 · 2021: 8 · 2020: 7 · 2019: 5 · 2018: 5 · 2017: 5 · 2016: 4 · 2015: 1 · 2014: 1
FWCI
11.03
Type
journal article
Language
en
Open access
Licence
Locations
  • Organization (publishedVersion)
  • Repository@Nottingham (University of Nottingham) (acceptedVersion, other-oa)
  • Repository@Nottingham (University of Nottingham) (submittedVersion, cc-by)
  • Lund University Publications (Lund University) (submittedVersion)
  • OPUS (Aalen University) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management Theory and Practice
  • Social Sciences › Safety Research › Employment, Labor, and Gender Studies
Keywords
consumerism, work and consumption, labor process, employee work, unpaid work, international markets, organizational management, managerialism

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