The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Winning the Service Game: Revisiting the Rules by Which People Co-Create Value
Overview
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Citations
Cites
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements
Rousseau, D. (1995) · doi:10.4135/9781452231594 · Cited by 3,453
Exploring Customer Loyalty Following Service Recovery: The Mediating Effects of Trust and Emotions
DeWitt, T., Nguyen, D. T., & Marshall, R. (2008) · Journal of Service Research · doi:10.1177/1094670507310767 · Cited by 453
Cited by
Trust And Distrust: New Relationships and Realities
Lewicki, R. J., McAllister, D. J., & Bies, R. J. (1998) · The Academy of Management Review · doi:10.5465/amr.1998.926620 · Cited by 3,091
Salanova, M., Agut, S., & Peiró, J. M. (2005) · Journal of Applied Psychology · doi:10.1037/0021-9010.90.6.1217 · Cited by 2,276
Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation
Culnan, M. J., & Armstrong, P. K. (1999) · Organization Science · doi:10.1287/orsc.10.1.104 · Cited by 1,870
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
Hallowell, R. (1996) · International Journal of Service Industry Management · doi:10.1108/09564239610129931 · Cited by 1,862
The impact of online reviews on hotel booking intentions and perception of trust
Sparks, B. A., & Browning, V. (2011) · Tourism Management · doi:10.1016/j.tourman.2010.12.011 · Cited by 1,688
Metadata
- Authors
- Schneider, B., & Bowen, D. E.
- Venue
- Service Science: Research and Innovations in the Service Economy
- Publisher
- Springer US
- Published
- 2010
- Pages
- 31-59
- ISSN
- 1865-4924 (ISSN-L)
- 1865-4932
- OpenAlex
- W2032698586
- Cited by
- 858
- References
- 4
- FWCI
- 417.50
- Type
- book chapter
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Winning the Service Game: Revisiting the Rules by Which People Co-Create Value. https://app.cochat.ai/papers/10.1007/978-1-4419-1628-0_4
- The paper
- Schneider, B., & Bowen, D. E. (2010). Winning the Service Game: Revisiting the Rules by Which People Co-Create Value. Service Science: Research and Innovations in the Service Economy. https://doi.org/10.1007/978-1-4419-1628-0_4
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.