Chatbot Personalities Matters: Improving the User Experience of Chatbot Interfaces
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Chatbot personality has been shown to affect subjective satisfaction.
“Chatbot personality has been shown to affect trust [11,12], engagement [6], subjective satisfaction [13,14], and consumer behavior [6].”
From Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior (2022) · cites this paper as [14]
Compared to a conscientious chatbot, users prefer to use an agreeable chatbot.
“compared to a conscientious chatbot, users prefer to use an agreeable chatbot [14]”
From Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior (2022) · cites this paper as [14]
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- Authors
- Smestad, T. L., & Volden, F.
- Affiliations
- Norwegian University of Science and Technology (NO)
- Corresponding author
- Smestad, Tuva Lunde
- ORCID
- Volden, Frode
- Venue
- Lecture Notes in Computer Science
- Publisher
- Springer International Publishing
- Published
- 2019
- Pages
- 170-181
- ISSN
- 0302-9743 (ISSN-L)
- 1611-3349
- OpenAlex
- W2935711174
- Cited by
- 52
- References
- 27
- Citations by year
- 2026: 4 · 2025: 5 · 2024: 8 · 2023: 9 · 2022: 10 · 2021: 10 · 2020: 4 · 2019: 2
- FWCI
- 2.49
- Type
- conference paper
- Language
- en
- Open access
- closed
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Lecture notes in computer science (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Keywords
- chatbots, chatbot personality, personality matching, user experience, chatbot interface, context sensitivity
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