Designing Conversational Assistants to Support Older Adults’ Personal Health Record Access

Karimi, Pegah; Ballard, Kallista; Vazirani, Pooja; Jorigay, Ravi Teja Narasimha; Martin-Hammond, Aqueasha

doi:10.1007/978-3-030-99194-4_17

Cited by 4Technology Use by Older AdultsSocial Robot Interaction and HRIInnovative Human-Technology Interaction

Designing Conversational Assistants to Support Older Adults’ Personal Health Record Access

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Karimi, Pegah, Ballard, Kallista, Vazirani, Pooja, Jorigay, Ravi Teja Narasimha, Martin-Hammond, Aqueasha·2022·Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

DOI 10.1007/978-3-030-99194-4_17

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Studies continue to report that older adults use voice assistants for finding information.
“Nevertheless, studies continue to report that older adults use VAs for fnding information [31,32,49,57].”
From "Where is history": Toward Designing a Voice Assistant to help Older Adults locate Interface Features quickly (2023) · cites this paper as [31]

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"Where is history": Toward Designing a Voice Assistant to help Older Adults locate Interface Features quickly
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A Question of Access: Exploring the Perceived Benefits and Barriers of Intelligent Voice Assistants for Improving Access to Consumer Health Resources Among Low-Income Older Adults
Nallam, P., Bhandari, S., Sanders, J., & Martin-Hammond, A. (2020) · Gerontology and Geriatric Medicine · doi:10.1177/2333721420985975 · Cited by 63 · see citing works
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An, J., Yi, S., Lyu, Y., Liu, H., & Zhang, Y. (2025) · arXiv (Cornell University) · doi:10.48550/arxiv.2503.23153 · Cited by 1 · see citing works

Authors: Karimi, P., Ballard, K., Vazirani, P., Jorigay, R. T. N., & Martin-Hammond, A.
Affiliations: Indiana University – Purdue University Indianapolis (US)
Corresponding author: Karimi, Pegah
ORCID: Karimi, Pegah
Martin-Hammond, Aqueasha
Venue: Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering
Publisher: Springer International Publishing
Published: 2022
Pages: 253-271
ISSN: 1867-8211 (ISSN-L)
1867-822X
DOI: 10.1007/978-3-030-99194-4_17
OpenAlex: W4220939933
Cited by: 3
References: 49
Citations by year: 2026: 1 · 2025: 1 · 2023: 1
FWCI: 1.73
Type: conference paper
Language: en
Open access: green
hdl.handle.net
Licence: www.springer.com/tdm (tdm)
www.springer.com/tdm (vor)
Locations: Lecture notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering (publishedVersion)
IUScholarWorks (Indiana University) (submittedVersion)
Funders: National Science Foundation (2130583)
Topics: Social Sciences › Demography › Technology Use by Older Adults
Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Keywords: chatbots, older adults, personal health records, health information access, health information portal, user perception, health engagement, Wizard-of-Oz study, design implications

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Designing Conversational Assistants to Support Older Adults’ Personal Health Record Access

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