Can Generative Artificial Intelligence Foster Belongingness, Social Support, and Reduce Loneliness? A Conceptual Analysis
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Recent advances in AI have driven the rapid development of mental health chatbots.
“Recent advances in artificial intelligence (AI) have driven the rapid development of mental health chatbots [89].”
From Generative AI Mental Health Chatbots as Therapeutic Tools: Systematic Review and Meta-Analysis of Their Role in Reducing Mental Health Issues (2025) · cites this paper as [89]
GenAI chatbots have great potential to provide companions for older adults to reduce their sense of loneliness.
“In the increasingly aging society, GenAI chatbots have great potential to provide companions for the older adults to reduce their sense of loneliness [89].”
From Generative AI Mental Health Chatbots as Therapeutic Tools: Systematic Review and Meta-Analysis of Their Role in Reducing Mental Health Issues (2025) · cites this paper as [89]
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Self-citationUser Experiences of Social Support From Companion Chatbots in Everyday Contexts: Thematic Analysis
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Crawford, J., Allen, K.-A., Pani, B., & Cowling, M. (2024) · Studies in Higher Education · doi:10.1080/03075079.2024.2326956 · Cited by 224 · see citing works
Self-citationZhang, Q., Zhang, R., Xiong, Y., Sui, Y., Tong, C., & Lin, F.-H. (2025) · Journal of Medical Internet Research · doi:10.2196/78238 · Cited by 56 · see citing works
Panchanadikar, R., Hu, Y., & Freeman, G. (2026) · Proceedings of the 2026 ACM Conference on Fairness, Accountability, and Transparency · doi:10.1145/3805689.3812248 · Cited by 1 · see citing works
- Authors
- Pani, B., Crawford, J., & Allen, K.-A.
- Affiliations
- Monash University (AU)
- University of Tasmania (AU)
- Corresponding author
- Crawford, Joseph
- Venue
- Applications of Generative AI
- Publisher
- Springer International Publishing
- Published
- 2024
- Pages
- 261-276
- OpenAlex
- W4392476973
- Cited by
- 57
- References
- 28
- Citations by year
- 2026: 20 · 2025: 28 · 2024: 9
- FWCI
- 159.96
- Type
- book chapter
- Language
- en
- Open access
- closed
- Licence
- Locations
- Springer eBooks (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
- Social Sciences › Safety Research › Ethics and Social Impacts of AI
- Keywords
- generative AI, AI chatbots, loneliness, social support, sense of belonging, social companionship, ChatGPT, bards, well-being, autonomy, AI ethics, vulnerable populations
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