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Cited by 532Digital Marketing and Social MediaDiverse Aspects of Tourism ResearchMedia and Digital Communication

Social Media Use and Impact during the Holiday Travel Planning Process

Fotis, John, Buhalis, Dimitrios, Rossides, Nicos·2012·Information and Communication Technologies in Tourism 2012
DOI 10.1007/978-3-7091-1142-0_2
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  • CGC is perceived as more trustworthy when compared to content from official destination websites, travel agents, and mass media.

    “Tourism research has demonstrated that CGC is perceived as more trustworthy when compared to content from of fi cial destination websites, travel agents, and mass media (Dickinger, 2011; Fotis et al., 2012).”

    From Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015) · cites this paper as Fotis et al., 2012

  • Trust is a significant factor which guarantees a long relationship between the influencers and their followers and repeats visits to a destination.

    “Trust is a significant factor which guarantees a long relationship between the influencers and their followers (Kim & Kim, 2021) and repeats visits to a destination (Fotis et al., 2012;Han & Chen, 2021;Kiráľová & Pavlíčeka, 2015).”

    From Welcome to the destination! Social media influencers as cogent determinant of travel decision: A systematic literature review and conceptual framework (2023) · cites this paper as Fotis et al., 2012

    Fotis et al. measure trust in holiday-information sources (section 4.5, pp. 7–8), not whether trust leads travellers to revisit a destination. The Measures section (p. 4) describes destination choice and travel behaviour, but the passages found for repeat visits and revisiting do not address the claimed link. The influencer–follower relationship is attached to a different citation in the citing sentence. (LLM, conf=0.76)

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Research works printed but not linked: 27

  1. Buhalis, D. (1998). Strategic use of information technologies in the tourism industry. Tourism Management , 19 (5), 409-421.
  2. Chung, Y., & Buhalis, D. (2008). Information Needs in Online Social Networks. Information Technology & Tourism , 10 (4), 267-281. comScore. (2010). Russia has the most engaged social networking audience worldwide . Retrieved from http://www.comscore.com/Press\_Events/Press\_Releases/2010/10/ Russia\_ Has\_Most\_Engaged\_Social\_Networking\_Audience\_Worldwide
  3. Constantinides, E. (2009). Social Media / Web 2.0 as Marketing Parameter: An Introduction. Paper presented at the International Marketing Trends Conference. Retrieved from http://marketing-trends-congress.com/2009\_cp/Materiali/Paper/Fr/Constantinides.pdf
  4. Constantinides, E., & Fountain, S. (2008). Web 2.0: Conceptual foundations and marketing issues. Journal of Direct, Data and Digital Marketing Practice , 9 (3), 231-244.
  5. Cox, C., Burgess, S., Sellitto, C., & Buultjens, J. (2009). The Role of User-Generated Content in Tourists' Travel Planning Behavior. Journal of Hospitality Marketing & Management , 18 (8), 743-764.
  6. De Valck, K., Van Bruggen, G., & Wierenga, B. (2009). Virtual communities: a marketing perspective. Decision Support Systems , 47 (3), 185-203.
  7. Del Chiappa, G. (2011). Trustworthiness of Travel 2.0 applications and their influence on tourist behaviour: an empirical investigation in Italy. In Law, R., Fuchs, M., & Ricci, F. (Eds.), Information and Communication Technologies in Tourism (pp. 331-342). New York, N.Y: Springer. eMarketer. (2008). Online reviews sway shoppers. Retrieved from http://www.emarketer.com/ Article.aspx?R=100640 eMarketer. (2010). Online Leisure Travel: Six Post-Recession Trends. Retrieved from http:// www.emarketer.com/Report.aspx?code=emarketer\_2000638
  8. Fischer, E., & Reuber, A. R. (2011). Social interaction via new social media: (How) can interactions on Twitter affect effectual thinking and behavior? Journal of Business Venturing , 26 (1), 1-18.
  9. Gretzel, U., Kang, M. H., & Lee, W. J. (2008). Differences in consumer-generated media adoption and use: a cross-national perspective. Journal of Hospitality & Leisure Marketing , 17 (1-2), 99-120.
  10. Gretzel, U., Yoo, K., & Purifoy, M. (2007). Online travel review study: Role and impact of online travel reviews. Laboratory for Intelligent Systems in Tourism, Texas A & M University. Retrieved from http://www.tripadvisor.com/pdfs/OnlineTravelReview Report.pdf
  11. Hofstede, G. H., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind: International cooperation and its importance for survival (Rev. 3rd ed.). New York, NY: McGraw-Hill.
  12. Jepsen, A. (2006). Information Search in Virtual Communities: Is it Replacing Use of Off-Line Communication? Journal of Marketing Communications , 12 (4), 247-261.
  13. Kim, W., Jeong, O. R., & Lee, S. W. (2010). On social Web sites. Information Systems , 35(2), 215-236.
  14. Kotler, P., Bowen, J., & Makens, J. C. (2010). Marketing for hospitality and tourism (5th ed.). Boston, MA: Pearson Education.
  15. Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008). Electronic word-of-mouth in hospitality and tourism management. Tourism Management , 29 (3), 458-468.
  16. Lo, A., Cheung, C., & Law, R. (2002). Information search behaviour of Hong Kong's inbound travelers -a comparison of business and leisure travelers, Journal of Travel & Tourism Marketing , 13 (3), 61-81.
  17. Mottiar, Z., & Quinn, D. (2004). Couple dynamics in household tourism decision making: Women as the gatekeepers? Journal of Vacation Marketing , 10 (2), 149-160.
  18. Parra-López, E., Bulchand-Gidumal, J., Gutiérrez-Taño, D., & Díaz-Armas, R. (2011). Intentions to use social media in organizing and taking vacation trips. Computers in Human Behavior , 27 (2), 640-654
  19. Rheingold, H. (1993). The virtual community: Homesteading on the electronic frontier. New York: Addison-Wesley.
  20. Sirakaya, E., & Woodside, A. G. (2005). Building and testing theories of decision making by travellers. Tourism Management , 26 (6), 815-832.
  21. Um, S., & Crompton, J. L. (1990). Attitude determinants in tourism destination choice. Annals of Tourism Research , 17 (3), 432-448.
  22. Vermeulen, I., & Seegers, D. (2009). Tried and tested: The impact of online hotel reviews on consumer consideration. Tourism Management , 30 (1), 123-127.
  23. White, L. (2010). Facebook, Friends and Photos: A Snapshot into Social Networking for Generating Travel Ideas. In N. Sharda (Ed.), Tourism Informatics: Visual Travel Recommender Systems, Social Communities, and User Interface Design (pp. 115-129). Hershey, PA: IGI Global.
  24. Yoo, K.-H., Gretzel, U., & Zach, F. (2011). Travel Opinion Leaders and Seekers. In R. Law, M. Fuchs & F. Ricci (Eds.), Information and Communication Technologies in Tourism 2011 (pp. 525-535). New York, NY: Springer.
  25. Yoo, K.-H., Lee, Y., Gretzel, U., & Fesenmaier, D. R. (2009). Trust in travel-related consumer generated media. In: Höpken, W., Gretzel, U., & Law, R. (Eds), Information and communication technologies in tourism 2009 (pp. 49-59). New York, NY: Springer.
  26. Yoo, K. H., Lee, K. S., and Gretzel, U. (2007). The role of Source Characteristics in eWOM: What Makes Online Travel Reviewers Credible and Likeable? In Sigala, M., Mich, L., Murphy, J., & Frew, A. (Eds.), Proceedings of the 14th International ENTER Conference in Ljubljana, Slovenia, January 24-26, 2007 (pp. 23-34). UK, Axon Imprint.
  27. Xiang, Z., & Gretzel, U. (2010). Role of social media in travel information search. Tourism Management, 31 (2), 179-188.

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Authors
Fotis, J., Buhalis, D., & Rossides, N.
Affiliations
Bournemouth University (GB)
ORCID
Venue
Information and Communication Technologies in Tourism 2012
Publisher
Springer Vienna
Published
2012
Pages
13-24
DOI
10.1007/978-3-7091-1142-0_2
OpenAlex
W1950870036
Cited by
532
References
5
Citations by year
2026: 24 · 2025: 33 · 2024: 38 · 2023: 50 · 2022: 49 · 2021: 54 · 2020: 72 · 2019: 49 · 2018: 32 · 2017: 46 · 2016: 32 · 2015: 26 · 2014: 13 · 2013: 12 · 2012: 1
FWCI
100.44
Type
book chapter
Language
en
Open access
closed
Locations
  • Springer eBooks (publishedVersion)
  • Bournemouth University Research Online (Bournemouth University) (acceptedVersion)
Topics
  • Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
  • Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
  • Physical Sciences › Computer Science › Computer Networks and Communications › Media and Digital Communication
Keywords
social media, travel decision-making, perceived influence, trust in information sources, user-generated content, experience sharing, travel information sources, former Soviet Union

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