Believe it or not: Credibility of blogs in tourism
Abstract
This study examines the use of blogs as a means of tourism marketing communication. Using a scenario-based approach, an online experiment was conducted to test whether consumers perceive corporate and personal blogs to be credible sources of information and to compare the perceived credibility of blogs to that of traditional word-of-mouth. The findings suggest that while consumers do not generally equate the overall credibility of blogs with that of traditional word-of-mouth, some consumers do appear to attribute similar levels of authoritativeness, a dimension of credibility, to them.
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Tourism has been recognized as the number one sector in terms of online engagement.
“It is, thus, not surprising that tourism has been recognized as the number one sector in terms of online engagement (Mack et al., 2008).”
From Sentiment Analysis in Tourism: Capitalizing on Big Data (2019) · cites this paper as Mack et al., 2008
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- Authors
- Mack, R. W., Blose, J. E., & Pan, B.
- Affiliations
- University of Georgia (US)
- Florida State University (US)
- University of Illinois Urbana-Champaign (US)
- ORCID
- Bing Pan
- Venue
- Journal of Vacation Marketing
- Publisher
- SAGE Publications
- Published
- 2008-04
- Volume
- 14
- Issue
- 2
- Pages
- 133-144
- ISSN
- 1356-7667 (ISSN-L)
- 1479-1870
- OpenAlex
- W2063487990
- Cited by
- 222
- References
- 25
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 5 · 2023: 3 · 2022: 10 · 2021: 9 · 2020: 8 · 2019: 11 · 2018: 12 · 2017: 17 · 2016: 19 · 2015: 14 · 2014: 17 · 2013: 24 · 2012: 24
- FWCI
- 50.92
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal Of Vacation Marketing (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Marketing › Marketing and Advertising Strategies
- Keywords
- blogs, credibility, tourism marketing communication, word of mouth, corporate blogs, personal blogs, consumer perception, authoritativeness, online information sources
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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