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Cited by 26Digital Accessibility for DisabilitiesUsability and User Interface DesignSoftware Engineering Techniques and Practices

Understanding the integration of accessibility requirements in the development process of information systems: a systematic literature review

Open access
Teixeira, Pedro, Eusébio, Celeste, Teixeira, Leonor·2024·Requirements Engineering
DOI 10.1007/s00766-023-00409-8
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Abstract

People with disabilities (PwD) are frequently excluded from certain activities due to the lack of accessible information. In this area, information systems can help PwD by allowing access to a range of information about the accessibility of spaces, facilities, and products. There has been an increase in technologies that promote accessibility, but there are few literature studies which analyse how these technologies were developed to ensure access for all. To address this gap, this study aims to explore the integration of accessibility requirements in the processes of developing information systems. To achieve this aim, a systematic literature review was conducted using the PRISMA reporting guidelines. To conduct the review, a search was carried out for primary studies in four well-established databases—SCOPUS, Web of Science, IEEE, and ACM. A snowball search to find additional studies was also performed. Based on this, 34 papers were obtained to conduct the study. In general, the studies published on this topic are relatively recent, with healthcare and education being the two major areas where accessibility in information systems is most addressed. The integration of accessibility seems to be primarily applied during the requirement assessment and testing phases, involving potential users in the process. The results obtained within this systematic literature review raise awareness about the integration of accessibility for the success of solutions, which are oriented towards the accessible market. Additionally, the different practical and theoretical contributions can help future practitioners and technology developers establish guidelines that promote the integration of accessibility, thus achieving a more accessible and inclusive society.

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  • The real challenge for institutional compliance lies in integrating accessibility technologies into a cohesive, interoperable information ecosystem.

    “The real challenge lies in integrating these technologies into a cohesive, interoperable information ecosystem, ensuring that they work together seamlessly [60,61].”

    From Toward universal access to information: an analysis of digital accessibility policy readiness in U.S. public universities (2026) · cites this paper as [61]

    Section 3.2.3 (page not available) says integrating existing accessibility solutions into information systems is important and can improve the user experience for people with disabilities. It does not describe a cohesive, interoperable ecosystem or say that making the technologies work together seamlessly is the central challenge. (LLM, conf=0.84)

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Research works printed but not linked: 5

  1. Kuzma J, Yen D, Oestreicher K (2009) Global e-government Web Accessibility : An Empirical Examination of EU, Asian and Afri- can Sites. In: Second International Conference on Information and Communication Technology and Accessibility. Hammamet, Tunisia, pp 83-90
  2. Teixeira P, Alves J, Teixeira L, Eusébio M (2021) Methodological Approach for the Conceptualization of an Information System for Accessible Tourism. In: Oliveira M, Costa C (eds) European Conference on Research Methodology for Business and Manage- ment Studies. Kidmore End: Academic Conferences International Limited. https:// doi. org/ 10. 34190/ ERM. 21. 042 · DOI
  3. Lazar J (2002) Integrating accessibility into the information systems curriculum. In: Proceedings of the International Asso- ciation for Computer Information Systems. pp 373-379
  4. Zhou J, Salvendy G (eds) International Conference on Human Aspects of IT for the Aged Population. Springer Cham, Los Angeles, CA, USA, pp 157-165
  5. Vitols G (2010) Design guidelines of web information systems for people with disabilities. In: Mednis M (ed) Applied infor- mation and communication technologies. Proceedings of the 4th international scientific conference. LATVIA UNIVERSITY OF AGRICULTURE, JELGAVA, LATVIA, pp 242-249

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Authors
Teixeira, P., Eusébio, C., & Teixeira, L.
Affiliations
University of Aveiro (PT)
Corresponding author
Teixeira, Leonor
ORCID
Venue
Requirements Engineering
Publisher
Springer Science and Business Media LLC
Published
2024-01-27
Volume
29
Issue
2
Pages
143-176
ISSN
  • 0947-3602 (ISSN-L)
  • 1432-010X
DOI
10.1007/s00766-023-00409-8
OpenAlex
W4391282883
Cited by
26
References
85
Citations by year
2026: 14 · 2025: 8 · 2024: 4
FWCI
4.49
Type
journal article
Language
en
Open access
Licence
Locations
Requirements Engineering (publishedVersion, cc-by)
Funders
  • Fundação para a Ciência e a Tecnologia (UIDB/00127/2020, UIDB/04058/2020+ UIDP/04058/2020)
  • Universidade de Aveiro
Topics
  • Social Sciences › Human Factors and Ergonomics › Digital Accessibility for Disabilities
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
Keywords
accessibility requirements, information system development, people with disabilities, inclusive design, accessibility testing, user participation, health information systems, educational information systems, accessibility guidelines

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