The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: An emerging economy case
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Empirical research has found a negative linkage between perceived risk and user satisfaction.
“Lots of empirical research has found the negative linkage between perceived risk and user satisfaction [64,66,98].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [98]
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314 · see citing works
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190 · see citing works
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587 · see citing works
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483 · see citing works
User Acceptance of Information Technology: Toward A Unified View1
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035 · see citing works
(1975) · PhilPapers (PhilPapers Foundation) · Cited by 36,737 · see citing works
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society Series A (General) · doi:10.2307/2344428 · Cited by 35,801 · see citing works
A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
Venkatesh, V., & Davis, F. D. (2000) · Management Science · doi:10.1287/mnsc.46.2.186.11926 · Cited by 23,066 · see citing works
Bhagat, R. S., & Hofstede, G. (2002) · Academy of Management Review · doi:10.5465/amr.2002.7389951 · Cited by 21,680 · see citing works
Einax, J. W., Zwanziger, H. W., & Geiß, S. (1997) · Wiley eBooks · doi:10.1002/352760216x.ch5 · Cited by 18,779 · see citing works
Cultures and Organizations: Software of the Mind.
Triandis, H. C., & Hofstede, G. (1993) · Administrative Science Quarterly · doi:10.2307/2393257 · Cited by 17,696 · see citing works
Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012) · MIS Quarterly · doi:10.2307/41410412 · Cited by 15,756 · see citing works
Understanding information technology usage: a test of competing models
Taylor, S., & Todd, P. A. (1995) · Information Systems Research · doi:10.1287/isre.6.2.144 · Cited by 8,815 · see citing works
Extrinsic and Intrinsic Motivation to Use Computers in the Workplace <sup>1</sup>
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.1992.tb00945.x · Cited by 6,231 · see citing works
Task-Technology Fit and Individual Performance
Goodhue, D. L., & Thompson, R. L. (1995) · MIS Quarterly · doi:10.2307/249689 · Cited by 6,006 · see citing works
Personal Computing: Toward a Conceptual Model of Utilization1
Thompson, R. L., Higgins, C. A., & Howell, J. M. (1991) · MIS Quarterly · doi:10.2307/249443 · Cited by 3,814 · see citing works
The Explanatory and Predictive Scope of Self-Efficacy Theory
Bandura, A. (1986) · Journal of Social and Clinical Psychology · doi:10.1521/jscp.1986.4.3.359 · Cited by 3,771 · see citing works
Predicting e-services adoption: A perceived risk facets perspective
Featherman, M. S., & Pavlou, P. A. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00111-3 · Cited by 3,351 · see citing works
How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance1
Limayem, M., Hirt, S. G., & Cheung, C. M. K. (2007) · MIS Quarterly · doi:10.2307/25148817 · Cited by 2,450 · see citing works
eTailQ: dimensionalizing, measuring and predicting etail quality
Wolfinbarger, M., & Gilly, M. C. (2003) · Journal of Retailing · doi:10.1016/s0022-4359(03)00034-4 · Cited by 2,340 · see citing works
E-satisfaction: an initial examination
Szymanski, D. M., & Hise, R. T. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00035-x · Cited by 2,017 · see citing works
Integrating TTF and UTAUT to explain mobile banking user adoption
Zhou, T., Lu, Y., & Wang, B. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.01.013 · Cited by 1,696 · see citing works
Schepers, J., & Wetzels, M. G. M. (2006) · Information & Management · doi:10.1016/j.im.2006.10.007 · Cited by 1,690 · see citing works
Brown, S. A., & Venkatesh, V. (2005) · MIS Quarterly · doi:10.2307/25148690 · Cited by 1,615 · see citing works
Consumer patronage and risk perceptions in Internet shopping
Forsythe, S. M., & Shi, B. (2003) · Journal of Business Research · doi:10.1016/s0148-2963(01)00273-9 · Cited by 1,433 · see citing works
The unified theory of acceptance and use of technology (UTAUT): a literature review
Williams, M. D., Rana, N. P., & Dwivedi, Y. K. (2015) · Journal of Enterprise Information Management · doi:10.1108/jeim-09-2014-0088 · Cited by 1,339 · see citing works
Development of a scale to measure the perceived benefits and risks of online shopping
Forsythe, S. M., Liu, C., Shannon, D., & Gardner, L. C. (2006) · Journal of Interactive Marketing · doi:10.1002/dir.20061 · Cited by 952 · see citing works
Baptista, G., & Oliveira, T. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.04.024 · Cited by 922 · see citing works
Understanding Web-based learning continuance intention: The role of subjective task value
Chiu, C.-M., & Wang, E. T. G. (2008) · Information & Management · doi:10.1016/j.im.2008.02.003 · Cited by 869 · see citing works
Information technology (IT) in Saudi Arabia: Culture and the acceptance and use of IT
Al‐Gahtani, S. S., Hubona, G. S., & Wang, J. (2007) · Information & Management · doi:10.1016/j.im.2007.09.002 · Cited by 761 · see citing works
An international comparison of technology adoption
Im, I., Hong, S., & Kang, M. S. (2010) · Information & Management · doi:10.1016/j.im.2010.09.001 · Cited by 756 · see citing works
An Investigation of Perceived Risk at the Brand Level
Peter, J. P., & Ryan, M. J. (1976) · Journal of Marketing Research · doi:10.1177/002224377601300210 · Cited by 739 · see citing works
The diffusion of Internet banking among Singapore consumers
Gerrard, P., & Barton Cunningham, J. (2003) · International Journal of Bank Marketing · doi:10.1108/02652320310457776 · Cited by 703 · see citing works
Cross-category effects of induced arousal and pleasure on the internet shopping experience
Menon, S., & Kahn, B. E. (2002) · Journal of Retailing · doi:10.1016/s0022-4359(01)00064-1 · Cited by 698 · see citing works
Online shopping drivers and barriers for older adults: Age and gender differences
Lian, J.-W., & Yen, D. C. (2014) · Computers in Human Behavior · doi:10.1016/j.chb.2014.04.028 · Cited by 660 · see citing works
What drives Malaysian m-commerce adoption? An empirical analysis
Tsu Wei, T., Marthandan, G., Yee‐Loong Chong, A., Ooi, K., & Arumugam, S. (2009) · Industrial Management & Data Systems · doi:10.1108/02635570910939399 · Cited by 550 · see citing works
The effects of perceived risk and technology type on users’ acceptance of technologies
Im, I., Kim, Y.-B., & Han, H. (2007) · Information & Management · doi:10.1016/j.im.2007.03.005 · Cited by 545 · see citing works
Apparel retailers: website quality dimensions and satisfaction
Kim, S.-Y., & Stoel, L. (2003) · Journal of Retailing and Consumer Services · doi:10.1016/s0969-6989(03)00010-9 · Cited by 526 · see citing works
Liang, T., Lai, H.-J., & Ku, Y.-C. (2006) · Journal of Management Information Systems · doi:10.2753/mis0742-1222230303 · Cited by 520 · see citing works
Relationship quality: a critical literature review and research agenda
Athanasopoulou, P. (2009) · European Journal of Marketing · doi:10.1108/03090560910946945 · Cited by 478 · see citing works
Cross-country differences in ICT adoption: A consequence of Culture?
Erumban, A. A., & de Jong, S. B. (2006) · Journal of World Business · doi:10.1016/j.jwb.2006.08.005 · Cited by 425 · see citing works
Chong, A. Y. (2012) · Expert Systems with Applications · doi:10.1016/j.eswa.2012.08.067 · Cited by 423 · see citing works
The roles of habit and web site quality in e-commerce
Liao, C., Palvia, P., & Lin, H.-N. (2006) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2006.09.001 · Cited by 417 · see citing works
An empirical study of online shopping customer satisfaction in China: a holistic perspective
Liu, X., He, M., Gao, F., & Xie, P. (2008) · International Journal of Retail & Distribution Management · doi:10.1108/09590550810911683 · Cited by 363 · see citing works
Yang, K. (2010) · Journal of Consumer Marketing · doi:10.1108/07363761011038338 · Cited by 357 · see citing works
Applying TAM across cultures: the need for caution
McCoy, S., Galletta, D. F., & King, W. R. (2007) · European Journal of Information Systems · doi:10.1057/palgrave.ejis.3000659 · Cited by 351 · see citing works
An empirical study of the effect of perceived risk upon intention to use online applications
Lu, H., Hsu, C., & Hsu, H. (2005) · Information Management & Computer Security · doi:10.1108/09685220510589299 · Cited by 312 · see citing works
Internet Banking Adoption in Kuala Lumpur: An Application of UTAUT Model
Foon, Y. S., & Yin-Fah, B. C. (2011) · International Journal of Business and Management · doi:10.5539/ijbm.v6n4p161 · Cited by 307 · see citing works
An Investigation of Perceived Risk at the Brand Level
Peter, J. P., & Ryan, M. J. (1976) · Journal of Marketing Research · doi:10.2307/3150856 · Cited by 300 · see citing works
Understanding of website usability: Specifying and measuring constructs and their relationships
Lee, Y., & Kozar, K. A. (2011) · Decision Support Systems · doi:10.1016/j.dss.2011.10.004 · Cited by 288 · see citing works
Hotel Guest Satisfaction among Business Travelers
GUNDERSEN, M., Heide, M., & Olsson, U. H. (1996) · Cornell Hotel and Restaurant Administration Quarterly · doi:10.1016/0010-8804(96)83104-1 · Cited by 281 · see citing works
Engendering trust in e‐commerce: a study of gender‐based concerns
Kolsaker, A., & Payne, C. (2002) · Marketing Intelligence & Planning · doi:10.1108/02634500210431595 · Cited by 254 · see citing works
Online drivers of consumer purchase of website airline tickets
Rodríguez, T. E., & Carvajal-Trujillo, E. (2013) · Journal of Air Transport Management · doi:10.1016/j.jairtraman.2013.06.018 · Cited by 222 · see citing works
Evaluating Factors Influencing Consumer Satisfaction towards Online Shopping in China
Guo, X., Ling, K. C., & Liu, M. (2012) · Asian Social Science · doi:10.5539/ass.v8n13p40 · Cited by 202 · see citing works
The Effect of Perceived Risk on Online Shopping in Jordan
Masoud, E. Y. (2013) · Cited by 199 · see citing works
Tong, X. (2010) · International Journal of Retail & Distribution Management · doi:10.1108/09590551011076524 · Cited by 196 · see citing works
A study on the impact of consumer risk perception and innovativeness on online shopping in India
Thakur, R., & Srivastava, M. (2015) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-06-2013-0128 · Cited by 193 · see citing works
Lewis, C., Fretwell, C. E., Ryan, J., & Parham, J. B. (2013) · International Journal of Higher Education · doi:10.5430/ijhe.v2n2p22 · Cited by 176 · see citing works
Why do shoppers abandon shopping cart? Perceived waiting time, risk, and transaction inconvenience.
Rajamma, R. K., Paswan, A. K., & Hossain, M. M. (2009) · Journal of Product & Brand Management · doi:10.1108/10610420910957816 · Cited by 153 · see citing works
Kim, J., & Forsythe, S. (2010) · International Journal of Retail & Distribution Management · doi:10.1108/09590551011027122 · Cited by 150 · see citing works
Consumer trust in food retailers: conceptual framework and empirical evidence
Rampl, L. V., Eberhardt, T., Schütte, R., & Kenning, P. H. (2012) · International Journal of Retail & Distribution Management · doi:10.1108/09590551211211765 · Cited by 120 · see citing works
Determinants of online merchant rating: Content analysis of consumer comments about Yahoo merchants
Qu, Z., Zhang, H., & Li, H. (2008) · Decision Support Systems · doi:10.1016/j.dss.2008.08.004 · Cited by 99 · see citing works
Online repatronage intention: an empirical study among Malaysian experienced online shoppers
Rezaei, S., Amin, M., & Ismail, W. K. W. (2014) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-03-2012-0026 · Cited by 98 · see citing works
Modifying UTAUT and innovation diffusion theory to reveal online shopping behavior
Chang, H. H., Fu, C. S., & Jain, H. T. (2015) · Information Development · doi:10.1177/0266666915623317 · Cited by 98 · see citing works
Perceived Risk in Apparel Online Shopping: A Multi Dimensional Perspective
Almousa, M. A. (2011) · Canadian social science · doi:10.3968/j.css.1923669720110702.003 · Cited by 97 · see citing works
A framework for evaluating the customer wait experience
McGuire, K. A., Kimes, S. E., Lynn, M., Pullman, M., & Lloyd, R. C. (2010) · Journal of service management · doi:10.1108/09564231011050760 · Cited by 97 · see citing works
Emergence of online shopping in India: shopping orientation segments
Gehrt, K. C., Rajan, M. N., Shainesh, G., Czerwinski, D., & O’Brien, M. (2012) · International Journal of Retail & Distribution Management · doi:10.1108/09590551211263164 · Cited by 97 · see citing works
When Satisfied Consumers Do Not Return: Variety Seeking's Effect on Short‐ and Long‐Term Intentions
Sánchez‐García, I., Pieters, R. G. M., Zeelenberg, M., & Alcañiz, J. E. B. (2012) · Psychology and Marketing · doi:10.1002/mar.20431 · Cited by 95 · see citing works
The Psychology of Decisions to Abandon Waits for Service
Janakiraman, N., Meyer, R. J., & Hoch, S. J. (2011) · Journal of Marketing Research · doi:10.1509/jmr.10.0382 · Cited by 92 · see citing works
A Cross‐National Study Of Perceived Consumer Risk Towards Online (Internet) Purchasing
Ueltschy, L. C., Krampf, R. F., & Yannopoulos, P. (2004) · Multinational Business Review · doi:10.1108/1525383x200400010 · Cited by 82 · see citing works
THE CUSTOMER SATISFACTION/LOGISTICS INTERFACE.
Grewal, D., & Lévy, M. (1995) · Journal of Business Logistics · Cited by 78 · see citing works
Functionality, usability, and accessibility
Bertot, J. C., Snead, J. T., Jaeger, P. T., & McClure, C. R. (2006) · Performance Measurement and Metrics · doi:10.1108/14678040610654828 · Cited by 75 · see citing works
Tandon, U., Kiran, R., & Sah, A. N. (2015) · Information Development · doi:10.1177/0266666915621106 · Cited by 71 · see citing works
Self-citationTandon, U., Kiran, R., & Sah, A. N. (2016) · Service Science · doi:10.1287/serv.2016.0154 · Cited by 71 · see citing works
Self-citationWebsite Appeal: Development of an Assessment Tool and Evaluation Framework of E-Marketing
Abdallah, S., & Jaleel, B. (2014) · Journal of theoretical and applied electronic commerce research · doi:10.4067/s0718-18762015000300005 · Cited by 53 · see citing works
E-service quality: a study of online shoppers in India
Kandulapati, S., & Bellamkonda, R. S. (2014) · American Journal of Business · doi:10.1108/ajb-05-2013-0030 · Cited by 52 · see citing works
Çalışır, F., Bayraktaroglu, A. E., Gümüşsoy, Ç. A., Topçu, Y. İ., & Mutlu, T. (2010) · Online Information Review · doi:10.1108/14684521011037025 · Cited by 51 · see citing works
The Relative Importance of Intermediaries in eGovernment Adoption: A Study of Saudi Arabia
Al‐Sobhi, F., Weerakkody, V., & El‐Haddadeh, R. (2011) · Lecture notes in computer science · doi:10.1007/978-3-642-22878-0_6 · Cited by 46 · see citing works
Reconciling usability and interactive system architecture using patterns
Seffah, A., Taleb, M., Habieb-Mammar, H., & Abran, A. (2008) · Journal of Systems and Software · doi:10.1016/j.jss.2008.04.037 · Cited by 45 · see citing works
Omar, M., Bathgate, I. K., & Nwankwo, S. (2011) · Competitiveness Review An International Business Journal incorporating Journal of Global Competitiveness · doi:10.1108/10595421111117489 · Cited by 38 · see citing works
Chiejina, C., & Olamide, S. E. (2014) · Journal of Marketing Management · Cited by 38 · see citing works
Transition to a market orientation in China: preliminary evidence
Bathgate, I. K., Omar, M., Nwankwo, S., & Zhang, Y. (2006) · Marketing Intelligence & Planning · doi:10.1108/02634500610672080 · Cited by 30 · see citing works
Adopting An Extended UTAUT2 To Predict Consumer Adoption Of M-Technologies In Saudi Arabia.
Baabdullah, A. M., Dwivedi, Y. K., & Williams, M. D. (2014) · Journal of the Association for Information Systems · Cited by 26 · see citing works
Sareen, M., & Jain, A. (2014) · Cited by 25 · see citing works
AIS in Australia: UTAUT application & cultural implication
Aoun, C., Vatanasakdakul, S., & Li, Y. (2010) · Cited by 23 · see citing works
Linking commercial website functions to perceived usefulness: A free disposal hull approach
Benslimane, Y., & Yang, Z. (2007) · Mathematical and Computer Modelling · doi:10.1016/j.mcm.2006.12.008 · Cited by 22 · see citing works
Palvia, P. (2013) · Journal of Global Information Technology Management · doi:10.1080/1097198x.2013.10845633 · Cited by 21 · see citing works
E-business in the developing world: an empirical study of payment methods and their implications
Hussain, Z., Wallace, J. R., Tassabehji, R., & Khan, O. (2007) · International Journal of Electronic Business · doi:10.1504/ijeb.2007.014514 · Cited by 20 · see citing works
Cho, V., & Lau, C. (2014) · Journal of Service Science and Management · doi:10.4236/jssm.2014.72013 · Cited by 18 · see citing works
Internet Payment Behavior in Austria
Bürger, C., & Wolner-Rößlhuber, K. (2013) · RePEc: Research Papers in Economics · Cited by 6 · see citing works
The Impact of Credit Decisions on Shopping Behavior
Gentry, J. W. (1982) · ACR North American Advances · Cited by 5 · see citing works
Flagged first, then by citations
1 of the 94 references couldn’t be matched to a known paper.
Cited by
Sorted by citations
Qalati, S. A., Galván-Vela, E., Li, W., Dakhan, S. A., Thuy, T. T. H., & Mirani, S. H. (2021) · Cogent Business & Management · doi:10.1080/23311975.2020.1869363 · Cited by 489 · see citing works
Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery
Zhou, M., Zhao, L., Kong, N., Campy, K. S., Xu, G., Zhu, G., Cao, X., & Wang, S. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.101911 · Cited by 220 · see citing works
Characterizing Chinese consumers’ intention to use live e-commerce shopping
Zhou, M., Huang, J., Wu, K., Huang, X., Kong, N., & Campy, K. S. (2021) · Technology in Society · doi:10.1016/j.techsoc.2021.101767 · Cited by 188 · see citing works
Al‐Adwan, A. S., Al‐Debei, M. M., & Dwivedi, Y. K. (2022) · Technology in Society · doi:10.1016/j.techsoc.2022.102083 · Cited by 164 · see citing works
Disruptive innovation of cryptocurrencies in consumer acceptance and trust
Mendoza-Tello, J. C., Mora, H., Pujol, F. A., & Lytras, M. D. (2019) · Information Systems and e-Business Management · doi:10.1007/s10257-019-00415-w · Cited by 147 · see citing works
Do E-wallets trigger impulse purchases? An analysis of Malaysian Gen-Y and Gen-Z consumers
Lee, Y. Y., Gan, C. L., & Liew, T. W. (2022) · Journal of Marketing Analytics · doi:10.1057/s41270-022-00164-9 · Cited by 135 · see citing works
Kalinić, Z., Marinković, V., Djordjevic, A., & Liébana-Cabanillas, F. J. (2019) · Journal of Enterprise Information Management · doi:10.1108/jeim-05-2019-0136 · Cited by 118 · see citing works
Trần, V. Đ. (2020) · Journal of Asian Finance Economics and Business · doi:10.13106/jafeb.2020.vol7.no6.221 · Cited by 102 · see citing works
Adoption and Usage of E-Grocery Shopping: A Context-Specific UTAUT2 Model
Droogenbroeck, E. V., & Hove, L. V. (2021) · Sustainability · doi:10.3390/su13084144 · Cited by 90 · see citing works
Trust, Risk and Alternative Website Quality in B-Buyer Acceptance of Cross-Border E-Commerce
Mou, J., Cui, Y., & Kurcz, K. (2019) · Journal of Global Information Management · doi:10.4018/jgim.2020010109 · Cited by 86 · see citing works
Predicting Older Adults’ Mobile Payment Adoption: An Extended TAM Model
Yang, C., Yang, S., & Chang, Y.-C. (2023) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph20021391 · Cited by 82 · see citing works
Amirtha, R., Sivakumar, V. J., & Hwang, Y. (2020) · Journal of theoretical and applied electronic commerce research · doi:10.3390/jtaer16030022 · Cited by 81 · see citing works
Dianat, I., Adeli, P., Jafarabadi, M. A., & Karimi, M. A. (2019) · Applied Ergonomics · doi:10.1016/j.apergo.2019.102892 · Cited by 78 · see citing works
Camilleri, M. A., Troise, C., & Kozak, M. (2023) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-12-2021-0345 · Cited by 72 · see citing works
No trust, no use: how young retail investors build initial trust in financial robo-advisors
Nourallah, M., Öhman, P., & Amin, M. (2022) · Journal of financial reporting & accounting · doi:10.1108/jfra-12-2021-0451 · Cited by 63 · see citing works
Hipólito, F., Dias, Á., & Pereira, L. (2025) · Systems · doi:10.3390/systems13030158 · Cited by 61 · see citing works
Online Buyers and Open Innovation: Security, Experience, and Satisfaction
Valdez-Juárez, L. E., Gallardo‐Vázquez, D., & Ramos-Escobar, E. A. (2021) · Journal of Open Innovation Technology Market and Complexity · doi:10.3390/joitmc7010037 · Cited by 59 · see citing works
An education-based approach for enabling the sustainable development gear
Mora, H., Pujol, F. A., Mendoza-Tello, J. C., & Morales, M. R. (2018) · Computers in Human Behavior · doi:10.1016/j.chb.2018.11.004 · Cited by 59 · see citing works
Consumer protection and electronic commerce in the Sultanate of Oman
Belwal, R., Shibli, R. A., & Belwal, S. (2020) · Journal of Information Communication and Ethics in Society · doi:10.1108/jices-09-2019-0110 · Cited by 57 · see citing works
Cash on Delivery as a Determinant of E-Commerce Growth in Emerging Markets
Hamed, S., & El‐Deeb, S. (2020) · Journal of Global Marketing · doi:10.1080/08911762.2020.1738002 · Cited by 54 · see citing works
Consumer acceptance of drone-based technology for last mile delivery
Schmidt, S., & Saraceni, A. (2024) · Research in Transportation Economics · doi:10.1016/j.retrec.2023.101404 · Cited by 52 · see citing works
Pramudita, E., Achmadi, H., & Nurhaida, H. (2023) · Journal of Innovation and Entrepreneurship · doi:10.1186/s13731-023-00336-6 · Cited by 47 · see citing works
The influence of demographic factors on perceived risks affecting attitude towards online shopping
Makhitha, K. M., & Ngobeni, K. M. (2021) · South African journal of information management · doi:10.4102/sajim.v23i1.1283 · Cited by 44 · see citing works
Xiao, R., Yazan, M., & Situmeang, F. (2024) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2024.2314348 · Cited by 40 · see citing works
Taneja, B., & Bharti, K. (2021) · foresight · doi:10.1108/fs-08-2020-0079 · Cited by 33 · see citing works
e-Commerce Sustainability: The Case of Pinduoduo in China
Chang, Y., Wong, S. F., Libaque-Sáenz, C. F., & Lee, H. (2019) · Sustainability · doi:10.3390/su11154053 · Cited by 32 · see citing works
It’s better than nothing: The influence of service failures on user reusage intention in AI chatbot
Zhang, J., Lu, X., Zheng, W., & Wang, X. (2024) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2024.101421 · Cited by 31 · see citing works
Mensah, I. K., Luo, C., & Zeng, G. (2019) · International Journal of Mobile Human Computer Interaction · doi:10.4018/ijmhci.2020010101 · Cited by 31 · see citing works
Factors influencing smartphone based online shopping: an empirical study of young Women shoppers
Shukla, M., Jain, V., & Misra, R. (2021) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-01-2021-0042 · Cited by 31 · see citing works
Ma, Y., Ruangkanjanases, A., & Chen, S.-C. (2019) · Sustainability · doi:10.3390/su11215914 · Cited by 30 · see citing works
“Lots of empirical research has found the negative linkage between perceived risk and user satisfaction [64,66,98].”
BackgroundModeling the Enablers of Consumers’ E-Shopping Behavior: A Multi-Analytic Approach
Yang, H., Luo, Y., Qiu, Y., Zou, J., Masukujjaman, M., & Ibrahim, A. M. (2023) · Sustainability · doi:10.3390/su15086564 · Cited by 30 · see citing works
Worku, M. A., & Zewdie, S. (2022) · Human Behavior and Emerging Technologies · doi:10.1155/2022/1298378 · Cited by 29 · see citing works
Exploring Service Quality among Online Sharing Economy Platforms from an Online Media Perspective
Fransi, E. C., Soriano, F. J. H., Ferrer-Rosell, B., & Daries, N. (2019) · Sustainability · doi:10.3390/su11133690 · Cited by 29 · see citing works
Habib, A., Irfan, M., & Shahzad, M. (2022) · Future Business Journal · doi:10.1186/s43093-022-00119-7 · Cited by 27 · see citing works
Ehsani, F., & Hosseini, M. (2021) · EuroMed Journal of Business · doi:10.1108/emjb-08-2021-0121 · Cited by 26 · see citing works
Susanto, P., Hoque, M. E., Nisaa, V., Islam, M. A., & Kamarulzaman, Y. (2023) · SAGE Open · doi:10.1177/21582440231188019 · Cited by 26 · see citing works
Purchase experience and involvement for risk perception in online group buying
Li, W., & Yuan, Y. (2018) · Nankai Business Review International · doi:10.1108/nbri-11-2017-0064 · Cited by 24 · see citing works
Factors Effecting Online Shopping Behaviour with Trust as Moderation
Bhatti, A., Rehman, S. U., Kamal, A. Z., & Akram, H. (2020) · Jurnal Pengurusan · doi:10.17576/pengurusan-2020-60-09 · Cited by 23 · see citing works
Ghouri, M. W. A., Tong, L., & Hussain, M. A. (2021) · Sustainability · doi:10.3390/su13179538 · Cited by 22 · see citing works
Munyoka, W. (2022) · Sustainability · doi:10.3390/su14095372 · Cited by 22 · see citing works
Digital transformation, online advertising, and consumer behaviour
Gupta, S., Paul, J., Stoner, J. L., & Aggarwal, A. (2024) · International Journal of Advertising · doi:10.1080/02650487.2024.2317632 · Cited by 22 · see citing works
Yadav, P., Kumar, A., Mishra, S. K., & Kochhar, K. (2024) · International Journal of Information Management Data Insights · doi:10.1016/j.jjimei.2024.100266 · Cited by 21 · see citing works
Why do shoppers keep making online shopping trips? Learning from evidence in Bandung, Indonesia
Joewono, T. B., Rizki, M., Belgiawan, P. F., & Irawan, M. Z. (2020) · Asian Transport Studies · doi:10.1016/j.eastsj.2020.100016 · Cited by 21 · see citing works
Uncover the trends, gaps, and main topics on online grocery shopping: Bibliometric analysis
Monoarfa, T. A., Sumarwan, U., Suroso, A. I., & Wulandari, R. (2024) · Heliyon · doi:10.1016/j.heliyon.2024.e25857 · Cited by 20 · see citing works
The impact of risk factors on South African consumers’ attitude towards online shopping
Makhitha, K. M., & Ngobeni, K. M. (2021) · Acta Commercii · doi:10.4102/ac.v21i1.922 · Cited by 20 · see citing works
Teng, S. L., Zailani, S. H. M., Rahman, M. K., Bhuiyan, M. A., & Mamun, A. A. (2023) · Kybernetes · doi:10.1108/k-08-2022-1082 · Cited by 18 · see citing works
Gupta, S., Kiran, R., & Sharma, R. K. (2023) · Sustainability · doi:10.3390/su151713018 · Cited by 18 · see citing works
Self-citationConsumers' Digital Wallet Adoption
Baxi, C., Patel, K. J., Patel, K. M., Patel, V. B., & Acharya, V. A. (2023) · International Journal of Asian Business and Information Management · doi:10.4018/ijabim.334016 · Cited by 17 · see citing works
Perceived Risk and Intention to Use Credit Cards: A Case Study in Vietnam
Trinh, N. H., Tran, H. H., & Vuong, Q. D. H. (2021) · Journal of Asian Finance Economics and Business · doi:10.13106/jafeb.2021.vol8.no4.0949 · Cited by 17 · see citing works
Antecedents and consequences of online buying behavior: a mediation study
Bhat, S. A., Islam, S. B., & Lone, U. M. (2021) · South Asian Journal of Business Studies · doi:10.1108/sajbs-07-2020-0223 · Cited by 16 · see citing works
Elsotouhy, M. M., Mobarak, A. M. A., Dakrory, M. I., Ghonim, M. A., & Khashan, M. A. (2023) · EuroMed Journal of Business · doi:10.1108/emjb-02-2023-0046 · Cited by 15 · see citing works
An Investigation into the Relationship between Emotional Labor and Customer Satisfaction
Eneizan, B. M., Alsakarneh, A. A. A., AL-kharabsheh, K. A., Al‐Abrrow, H., & Alnoor, A. (2019) · Central European Management Journal · doi:10.7206/cemj.2658-0845.8 · Cited by 15 · see citing works
Jiang, Y., & Lau, A. K. W. (2023) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph20053907 · Cited by 14 · see citing works
The effect of performance expectancy on behavioral intention: The mediating role of satisfaction
Yuliantie, E. (2024) · Journal of Management and Business Insight · doi:10.12928/jombi.v2i1.1123 · Cited by 14 · see citing works
Conceptual Modeling in Human Resource Management: A Design Research Approach
Saarlandes, U. D., Strohmeier, S., & Röhrs, F. (2017) · AIS Transactions on Human-Computer Interaction · doi:10.17705/1thci.00088 · Cited by 14 · see citing works
Online Retail Service Quality: What Matters Most for Customer Satisfaction?
Singh, S., Jasial, S. S., Misra, R., & Bansal, A. (2023) · FIIB Business Review · doi:10.1177/23197145231151736 · Cited by 13 · see citing works
Çavuş, N., Mohammed, Y. B., Bulama, M., & Isah, M. L. (2023) · SAGE Open · doi:10.1177/21582440231152379 · Cited by 13 · see citing works
Yadav, P., Jain, A., Pathak, N., & Sharma, N. (2024) · Intelligent Decision Technologies · doi:10.3233/idt-240659 · Cited by 12 · see citing works
Khatun, M., Bhuiyan, M. R. I., Amin, M. A., Hossen, M. D., & Mia, M. A. H. (2026) · SAGE Open · doi:10.1177/21582440261423039 · Cited by 11 · see citing works
(2022) · Journal of System and Management Sciences · doi:10.33168/jsms.2022.0515 · Cited by 10 · see citing works
Perceived Risk of Users’ Intention to Use Cryptocurrency in Malaysia: A Multi-analytic Approach
Al-amri, R., Al-shami, S., & Alkawsi, G. A. (2023) · Studies in computational intelligence · doi:10.1007/978-3-031-48397-4_13 · Cited by 10 · see citing works
Sampat, B. H., Behl, A., Gurgaon, M., & Raj, S. (2023) · AIS Transactions on Human-Computer Interaction · doi:10.17705/1thci.00188 · Cited by 10 · see citing works
Bhatt, S., Cheah, J., Singh, R., Desai, A. V., & Das, D. (2024) · International Social Science Journal · doi:10.1111/issj.12531 · Cited by 9 · see citing works
Purwanti, Y., Purwanto, B. H., & Jamaludin, M. (2022) · International Journal of Public Policy and Administration Research · doi:10.18488/74.v9i4.3206 · Cited by 9 · see citing works
Istianandar, F. R., & Sahdarullah (2023) · JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) · doi:10.34203/jimfe.v9i1.6205 · Cited by 11 · see citing works
Naseri, R. N. N., Ibrahim, N. R. W., Esa, M. M., Ahmad, N. Z. A., Azis, S. N., & Azis, R. A. (2021) · International Journal of Academic Research in Business and Social Sciences · doi:10.6007/ijarbss/v11-i7/10583 · Cited by 9 · see citing works
Elida, T., Margianti, E. S., & Raharjo, A. W. (2023) · Journal of Economics and Business · doi:10.31014/aior.1992.06.01.496 · Cited by 9 · see citing works
Khan, M. S., Wang, H., Wáng, Q., Khan, W. A., & Javed, T. (2021) · International Journal of Research in Business and Social Science (2147-4478) · doi:10.20525/ijrbs.v10i1.1028 · Cited by 9 · see citing works
Aissoug, C. E., Kim, T. Y., & Wang, X. (2025) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2025.104471 · Cited by 8 · see citing works
INVESTIGASI FAKTOR PENDUKUNG DAN PENGHAMBAT BELANJA ONLINE DI KOTA KENDARI
Isalman, I., Istianandar, F. R., Ilyas, I., & Sahdarullah, S. (2022) · Jurnal Ilmiah Manajemen dan Bisnis · doi:10.38043/jimb.v7i1.3413 · Cited by 8 · see citing works
Refining Scales on Risks and Motives of Online Buying
El-Deeb, & Hamed (2019) · e-Service Journal · doi:10.2979/eservicej.11.1.02 · Cited by 8 · see citing works
Umar, U. (2020) · International Journal of African and Asian Studies · doi:10.7176/jaas/64-01 · Cited by 8 · see citing works
User perceptions of 3D online store designs: an experimental investigation
Krasonikolakis, I. G., Vrechopoulos, A., Dimitriadis, S., & Pouloudi, A. (2021) · Information Systems and e-Business Management · doi:10.1007/s10257-021-00542-3 · Cited by 8 · see citing works
What Piques Users’ Curiosity on Open Innovation Platforms? An Analysis Based on Mobile App Stores
Liu, X., Jiang, N., Fu, M., Cai, Z., Lim, E. T. K., & Tan, C. (2022) · Information Systems Frontiers · doi:10.1007/s10796-022-10312-2 · Cited by 8 · see citing works
Perceived freshness and the intention to repurchase fresh food products online
Ferreira, D., Barbosa, B., & Sousa, A. (2026) · EuroMed Journal of Business · doi:10.1108/emjb-11-2024-0289 · Cited by 7 · see citing works
Muslim Gen Z’s intention on Infaq and Sadaqah through online payment: an insight from Indonesia
Bonang, D., Zaki, I., & Ratnasari, R. T. (2025) · Journal of Islamic accounting and business research · doi:10.1108/jiabr-01-2024-0025 · Cited by 7 · see citing works
Critical Omni-Channel Service Elements Affecting Satisfaction and Loyalty
Koo, W. (2020) · International Journal of E-Business Research · doi:10.4018/ijebr.2020040103 · Cited by 7 · see citing works
Sanyal, S., Hisam, M. W., & Awain, A. M. S. B. (2021) · IIUM Journal Of Economics and Management/International Journal of Economics, Management and Accounting · Cited by 6 · see citing works
Identifying online purchasing intention in Egypt: a fuzzy set qualitative comparative approach
Aref, M. M. (2023) · Journal of Internet and Digital Economics · doi:10.1108/jide-12-2022-0020 · Cited by 6 · see citing works
Habib, S., Ahsyar, T. K., Afdal, M., Salisah, F. N., & Syaifullah, S. (2023) · Journal of Information System Research (JOSH) · doi:10.47065/josh.v4i4.3706 · Cited by 6 · see citing works
The unfinished order: examining shopping cart abandonment in food delivery apps
Goel, P., Patti, S., Garg, A., & Sharma, A. (2024) · Journal of Foodservice Business Research · doi:10.1080/15378020.2024.2443698 · Cited by 6 · see citing works
Aref, M. M. (2022) · International Journal of Electronic Commerce Studies · doi:10.7903/ijecs.2010 · Cited by 6 · see citing works
Realtime online courses mutated amid the COVID-19 pandemic: Empirical study in hospitality program
Peng, K.-L., Lin, P. M. C., Xu, J., & Wang, X. (2022) · Journal of Hospitality Leisure Sport & Tourism Education · doi:10.1016/j.jhlste.2022.100379 · Cited by 6 · see citing works
Gupta, S., Kiran, R., & Sharma, R. K. (2024) · Global Knowledge, Memory and Communication · doi:10.1108/gkmc-03-2023-0107 · Cited by 5 · see citing works
Self-citationWang, B., Shu, M., Liu, Y., Xie, F., & Wang, J. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.103956 · Cited by 5 · see citing works
Satisfaction as a function of user justice: a social exchange theory perspective
Waheed, M., Ain, N., Riezebos, J., & Mikalef, P. (2024) · Technology Analysis and Strategic Management · doi:10.1080/09537325.2024.2369934 · Cited by 5 · see citing works
Citizens’ acceptance and use of e-government services in Tunisia: a UTAUT2-based approach
Nasri, W. (2025) · Management & Sustainability An Arab Review · doi:10.1108/msar-03-2024-0014 · Cited by 5 · see citing works
Citing criteria and its effects on researcher's intention to cite: A mixed‐method study
Xie, J., Lu, H., Kang, L., & Cheng, Y. (2022) · Journal of the Association for Information Science and Technology · doi:10.1002/asi.24614 · Cited by 5 · see citing works
Bhattacharya, S., & Sharma, R. P. (2022) · Jindal Journal of Business Research · doi:10.1177/22786821221082617 · Cited by 5 · see citing works
Research on assistant decision-makings of E-commerce platform with refinement tools
Liu, H., Zhan, M., Gao, H., Zhu, H., & He, R. (2020) · Journal of Control and Decision · doi:10.1080/23307706.2020.1765205 · Cited by 5 · see citing works
Wang, X., Gao, Q., Huang, Y., & Yang, M. (2025) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2025.2478267 · Cited by 4 · see citing works
Unveiling the Factors Influencing U.S. Consumer Adoption of the Apparel Digital Retail Theater
Tai, Y.-N., & Chi, T. (2025) · Journal of theoretical and applied electronic commerce research · doi:10.3390/jtaer20020060 · Cited by 4 · see citing works
Makhitha, K. M., & Ngobeni, K. M. (2024) · Studies in Media and Communication · doi:10.11114/smc.v12i2.6786 · Cited by 4 · see citing works
Su, J., Sun, X., & Wang, J. (2024) · Applied Sciences · doi:10.3390/app14125316 · Cited by 4 · see citing works
Berlianto, M. P. (2020) · WIDYAKALA JOURNAL OF PEMBANGUNAN JAYA UNIVERSITY · doi:10.36262/widyakala.v7i2.347 · Cited by 4 · see citing works
Factors Affecting Young Shoppers’ Online Shopping Preference in Kelantan, Malaysia
Aris, N. M., Latif, R. A., Zainal, N. S. B., Razman, K. K. B., & Anuar, R. (2021) · International Journal of Academic Research in Business and Social Sciences · doi:10.6007/ijarbss/v11-i14/9618 · Cited by 4 · see citing works
Aref, M. M., & okasha, A. A. O. (2022) · المجلة العلمية للدراسات والبحوث المالية والتجارية · doi:10.21608/cfdj.2023.258054 · Cited by 4 · see citing works
Factors Influencing the Intention of International Students to Shop Online in China
Mensah, I. K. (2020) · International Journal of E-Business Research · doi:10.4018/ijebr.2020070102 · Cited by 4 · see citing works
Huang, Y.-T., Yu, N., & Chen, C. (2022) · Frontiers in Psychology · doi:10.3389/fpsyg.2022.973144 · Cited by 4 · see citing works
- Authors
- Tandon, U., Kiran, R., & Sah, A. N.
- Affiliations
- Thapar Institute of Engineering & Technology (IN)
- Corresponding author
- Tandon, Urvashi
- Venue
- Information Systems and e-Business Management
- Published
- 2017-03-24
- Volume
- 16
- Issue
- 1
- Pages
- 57-91
- ISSN
- 1617-9846 (ISSN-L)
- 1617-9854
- OpenAlex
- W2599355412
- Cited by
- 157
- References
- 94
- Citations by year
- 2026: 9 · 2025: 19 · 2024: 28 · 2023: 22 · 2022: 26 · 2021: 22 · 2020: 13 · 2019: 15 · 2018: 2 · 2017: 1
- FWCI
- 13.63
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information Systems and e-Business Management (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Keywords
- online shopping, customer satisfaction, website functionality, risk perception, UTAUT2, emerging markets, India, online store
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review