Cited by 169Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyConsumer Behavior and Marketing Influence

The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: An emerging economy case

Tandon, Urvashi, Kiran, Ravi, Sah, Ash N.·2018·Information Systems and e-Business Management

Integrity signals

Registry

Crossref · 10.1007/s10257-017-0341-3

Cites

93 of 93 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Cites

Flagged first, then by citations

1 of the 94 references couldn’t be matched to a known paper.

Cited by

Sorted by citations

Authors
Tandon, U., Kiran, R., & Sah, A. N.
Affiliations
Thapar Institute of Engineering & Technology (IN)
Corresponding author
Tandon, Urvashi
Venue
Information Systems and e-Business Management
Published
2017-03-24
Volume
16
Issue
1
Pages
57-91
ISSN
  • 1617-9846 (ISSN-L)
  • 1617-9854
OpenAlex
W2599355412
Cited by
157
References
94
Citations by year
2026: 9 · 2025: 19 · 2024: 28 · 2023: 22 · 2022: 26 · 2021: 22 · 2020: 13 · 2019: 15 · 2018: 2 · 2017: 1
FWCI
13.63
Type
journal article
Language
en
Open access
closed
Locations
  • Information Systems and e-Business Management (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
Keywords
online shopping, customer satisfaction, website functionality, risk perception, UTAUT2, emerging markets, India, online store

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

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