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Cited by 169Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyConsumer Behavior and Marketing Influence

The DOI matches its Crossref record; 93 of the 94 references it cites were found in a registry or an index.

The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case

Tandon, Urvashi, Kiran, Ravi, Sah, Ash N.·2018·Information Systems and e-Business Management
DOI 10.1007/s10257-017-0341-3
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Crossref · 10.1007/s10257-017-0341-3

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93 of 93 references verified0 citation errors · 0 not checkable

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Citations

Cites

Show all 94 references

Research works printed but not linked: 10

  1. Albugami M, Bellaaj M (2014) The continued use of Internet banking: combining UTAUT2 theory and service quality model. J Glob Manag Res 10(2):11–28
  2. Harsono ILD, Suryana LA (2014) Factors affecting the use behavior of social media using UTAUT2. In: Proceedings of the first Asia-Pacific conference on global business, economics, finance and social sciences (AP14Singapore Conference). ISBN: 978-1-941505-15-1, Singapore, 1–3 Aug 2014. Paper ID: S471
  3. Hofstede G (2001) Culture’s consequences: comparing values, behaviors, institutions, and organizations across nations, 2nd edn. Sage Publications, Thousand Oaks, CA
  4. Kayworth T, Whitten D (2010) Effective information security requires a balance of social and technology factors. MIS Q Executive 9(3):163–175
  5. Khristianto W, Kertahadi I, Suyadi I (2012) The influence of information, system and service on customer satisfaction and loyalty in online shopping. Int J Acad Res 4(2):28–32
  6. Oliver RL (1997) Satisfaction: a behavioural perspective on the customer. McGraw-Hill, New York
  7. Tandon U, Kiran R, Sah AN (2015) Analyzing deterrents to online retailing: a study of users and non-users in India. Glob Bus Manag Res Int J 7(4):21–41
  8. Yaprakli S, Kalbakhani E, Rasouli R (2013) An application of UTAUT model for online shopping acceptance in Iran. Reef Resour Assess Manag Tech Pap 38(5):237–244
  9. Zhang L, Tan W, Xu Y, Tan G (2012) Dimensions of consumers’ perceived risk and their influences on online consumers’ purchasing behaviour. Commun Inf Sci Manag Eng 2(7):8–14
  10. Zhou T (2012) Examining location-based services usage from the perspectives of UTAUT and privacy risk. J Electron Commerce Res 13(2):135–144

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Metadata

Authors
Tandon, U., Kiran, R., & Sah, A. N.
Affiliations
Thapar Institute of Engineering & Technology (IN)
Corresponding author
Tandon, Urvashi
ORCID
Venue
Information Systems and e-Business Management
Publisher
Springer Science and Business Media LLC
Published
2017-03-24
Volume
16
Issue
1
Pages
57-91
ISSN
  • 1617-9846 (ISSN-L)
  • 1617-9854
DOI
10.1007/s10257-017-0341-3
OpenAlex
W2599355412
Cited by
157
References
94
Citations by year
2026: 9 · 2025: 19 · 2024: 28 · 2023: 22 · 2022: 26 · 2021: 22 · 2020: 13 · 2019: 15 · 2018: 2 · 2017: 1
FWCI
13.63
Type
journal article
Language
en
Open access
closed
Licence
www.springer.com/tdm (unspecified)
Locations
  • Information Systems and e-Business Management (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
Keywords
online shopping, customer satisfaction, website functionality, risk perception, UTAUT2, emerging markets, India, online store

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