Cited by 185

The DOI matches its Crossref record, with a small difference in title or year; 4 of the 4 references it cites were found in a registry or an index.

The Mediating Role of Anticipated Guilt in Consumers’ Ethical Decision-Making

Steenhaut, Sarah, Van Kenhove, Patrick·2006·Journal of Business Ethics

Overview

Integrity signals

Registry

Crossref · 10.1007/s10551-006-9090-9

Cites

4 of 4 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Citations

Cites

Research works printed but not linked: 84

  1. Ajzen I., Fishbein M. (2000). Attitudes and the Attitude-Behavior Relation: Reasoned and Automatic Processes. In: Stroebe W., Hewstone M. (eds). European Review of Social Psychology. London, Wiley and Sons
  2. Al-Khatib J. A., Robertson C. J., Lascu D.-N. (2004). Post-Communist Consumer Ethics: The Case of Romania. Journal of Business Ethics 54:81–95 · DOI
  3. Al-Khatib J. A., Stanton A. D. A., Rawwas M. Y. A. (2005). Ethical Segmentation of Consumers in Developing Countries: A Comparative Analysis. International Marketing Review 22(2):225–246 · DOI
  4. Ang S. H., Cheng P. S., Lim E. A. C., Tambyah S. K. (2001). Spot the Difference: Consumer Responses towards Counterfeits. Journal of Consumer Marketing 23(4):272–277
  5. Bagozzi R. P. (1980). Causal Models in Marketing. J. Wiley, New York
  6. Bagozzi R. P., Yi Y. (1988). On the Evaluation of Structural Equation Models. Journal of Personality and Social Psychology 16:74–94
  7. Bagozzi R. P., Baumgartner H., Pieters R., Zeelenberg M.(2000). The Role of Emotions in Goal-Directed Behavior. In Ratneshwar S., Mick D.G., Huffman C. (eds). The Why of Consumption. Routledge, London, pp. 36–58
  8. Bagozzi R. P., Dholakia U. M., Basuroy S. (2003). How effortful decisions get enacted: The motivating role of decision processes, desires, and anticipated emotions. Journal of Behavioral Decision Making 16(4):273–295 · DOI
  9. Bagozzi R. P., Gopinath M., Nyer P. U.(1999). The Role of Emotions in Marketing. Journal of the Academy of Marketing Science 27(2):184–206 · DOI · Paper page
  10. Barnett T., Bass K., Brown G. (1996). Religiosity, Ethical Ideology, and Intentions to Report a Peer’s Wrongdoing. Journal of Business Ethics 15:1161–1174 · DOI
  11. Baron J. (1992). The Effect of Normative Beliefs on Anticipated Emotions. Journal of Personality and Social Psychology 63(2):320–330 · DOI
  12. Baron R. M., Kenny D. A. (1983). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology 51:1173–1183 · DOI · Paper page
  13. Baumeister R. F., Reis H. T., Delespaul P. A. E. G. (1995a). Subjective and Experiential Correlates of Guilt in Daily Life. Personality and Social Psychology Bulletin 21(12):1256–1268 · DOI
  14. Baumeister R.F., Stillwell A.M., Heatherton T.F. (1995b). Personal Narratives about Guilt: Role in Action Control and Interpersonal Relationships. Basic and Applied Social Psychology 17(1–2):173–198 · DOI
  15. Berndsen M., van der Pligt J., Doosje B., Manstead A. S. R. (2004). Guilt and Regret: The Determining Role of Interpersonal and Intrapersonal Harm. Cognition and Emotion 18(1):55–70 · DOI
  16. Bougie R., Pieters R., Zeelenberg M. (2003). Angry Customers Don’t Come Back, they Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services. Journal of the Academy of Marketing Science 31(4):377–393 · DOI
  17. Bozinoff L., Ghingold M. (1983). Evaluating Guilt Arousing Marketing Communications. Journal of Business Research 11:243–255 · DOI
  18. Chiou J.-S., Huang C.-Y., Lee H.-H. (2005). The Antecedents of Music Piracy Attitudes and Intentions. Journal of Business Ethics 57:151–174
  19. Christie R., Geis F. L. (1970). Studies in Machiavellianism. Academic Press, New York
  20. Connelly S., Helton-Fauth W., Mumford M. D. (2004). A Managerial In-Basket Study of the Impact of Trait Emotions on Ethical Choice. Journal of Business Ethics 51:245–267 · DOI
  21. Cotte J., Coulter R. A., Moore M. (2005). Enhancing and Disrupting Guilt: The Role of Ad Credibility and Perceived Manipulative Intent. Journal of Business Research 58:361–368 · DOI · Paper page
  22. Coulter R. H., Pinto M. B. (1995). Guilt Appeals in Advertising: What are their Effects?. Journal of Applied Psychology 80:697–705 · DOI
  23. Dahl D. W., Honea H., Manchanda R. V. (2003). The Nature of Self-Reported Guilt in Consumption Contexts. Marketing Letters 14(3):159–171 · DOI
  24. Dahl D. W., Honea H., Manchanda R. V. (2005). Three Rs of Interpersonal Consumer Guilt: Relationship, Reciprocity, Reparation. Journal of Consumer Psychology 13(4):307–315 · DOI
  25. Davis M. A., Andersen M. G., Curtis M. B. (2001). Measuring Ethical Ideology in Business Ethics: A Critical Analysis of the Ethics Position Questionnaire. Journal of Business Ethics 32(1):35–53 · DOI
  26. Derbaix C. M., Vanhamme J. (2003). Inducing Word-of-Mouth by eliciting surprise – a Pilot Investigation. Journal of Economic Psychology 24:99–116 · DOI
  27. DeRivera J. (1984). The Structure of Emotional Relationships. In: Shaver P. (eds). Review of Personality and Social Psychology, 5th vol. Sage, Beverly Hills, CA, pp. 116–145
  28. Edson Escalas J., Stern B. (2003). Sympathy and Empathy: Emotional Responses to Advertising Dramas. Journal of Consumer Research 29(4):566–578 · DOI
  29. Engel J. F., Blackwell R. D. and Kollat D. T.(1978). Consumer Behavior. Dryden, Hinsdale
  30. Erffmeyer R., Keillor B., LeClair D. T. (1999). An Empirical Investigation of Japanese Consumer Ethics. Journal of Business Ethics 18(1):35–50 · DOI
  31. Fishbein M., Ajzen I. (1975). Belief, Attitude, Intention, and Behaviour: An Introduction to Theory and Research. Addison-Wesley, Mass
  32. Forsyth D. R. (1980). A Taxonomy of Ethical Ideologies. Journal of Personality and Social Psychology 39:175–184 · DOI
  33. Forsyth D. R. (1992). Judging the Morality of Business Practices – The Influence of Personal Moral Philosophies. Journal of Business Ethics 11:461–470 · DOI
  34. Frijda N. H. (1986). The Emotions. University Press, Cambridge
  35. Fukukawa K.(2002). Developing a Framework for Ethically Questionable Behavior in Consumption. Journal of Business Ethics 41(1–2):99–119 · DOI
  36. Gaudine A., Thorne L. (2001) Emotion and Ethical Decision-Making in Organizations. Journal of Business Ethics 31:175–187 · DOI
  37. Ghingold M.(1981). Guilt Arousing Communications: An Unexplored Variable. Advances of Consumer Research 8:442–448
  38. Hoffman M.L. (2000). Empathy and Moral Development: Implications for Caring and Justice. Cambridge University Press, New York · DOI
  39. Huhmann B. A., Brotherton T. P.(1997). A Content Analysis of Guilt Appeals in Popular Magazine Advertisements. Journal of Advertising 26(2):35–45 · DOI
  40. Hunt S. D., Chonko L.(1984). Marketing and Machiavellianism. Journal of Marketing 48(3):30–42 · DOI
  41. Hunt S. D. and S. J. Vitell: 1986. ‚A General Theory of␣Marketing Ethics’, Journal of Macromarketing 6, 5–16. · DOI
  42. Hunt S. D., Vitell S. J. (1993). the General Theory of Marketing Ethics: A Retrospective and Revision. In: Smith N. C., Quelch J. A. (eds). Ethics in Marketing. Irwin Inc, Homewood
  43. Inman J. J., Zeelenberg M. (2002). Regret in Repeat Purchase versus Swithing Decisions: The Attenuating Role of Decision Justifiability. Journal of Consumer Research 29(1):116–128 · DOI
  44. Jöreskog K., Sörbom D. (2002). Lisrel 8.53: Structural Equation Modeling with the SIMPLIS Command Language. SSI Scientific Software International, Chicago
  45. Keltner D., Haidt J. (1999). Social Functions of Emotions at Four Levels of Analysis. Cognition and Emotion 13(5):505–521 · DOI · Paper page
  46. Lapidus R. S., Pinkerton L. P. (1995). Customer Complaint Situations: An Equity Theory Perspective. Psychology and Marketing 12(2):105–122 · DOI
  47. Laros F. J. M., Steenkamp J.-B. E. M. (2005). Emotion sin Consumer Behavior: A Hierarchical Approach. Journal of business Research 58:1437–1445 · DOI
  48. Lascu D.-N. (1991). Consumer Guilt: Examining the Potential of a New Marketing Cosntruct. Advances in Consumer Research 18:290–295
  49. Lindsey L. L. M. (2005). Anticipated Guilt as Behavioral Motivation – An Examination of Appeals to Help Unknown Others through Bone Marrow Donation. Human Communication Research 31(4):453–481 · DOI
  50. Marks L. J., Mayo M. A. (1991). An Empirical Test of a Model of Consumer Ethical Dilemmas. Advances in Consumer Research 18:720–728
  51. Muncy J. A., Vitell S. J. (1992). Consumer Ethics: An Investigation of the Ethical Beliefs of the Final Consumer. Journal of Business Research 24(4):297–311 · DOI
  52. O’Keefe D.J. (2002). Guilt as a Mechanism of Persuasion. In: Dillard J.P., Pham M. (eds). The Persuasion Handbook, Developments in Theory and Practice. Sage, USA
  53. Parker D., Manstead A. S. R., Stradling S. G. (1995). Extending the Theory of Planned Behavior: The Role of Personal Norm. British Journal of Social Psychology 34:127–137 · DOI
  54. Perugini M., Bagozzi R. P. (2001). The Role of Desires and Anticipated Emotions in Goal-Directed Behaviors: Broadening and Deepening the Theory of Planned Behavior. British Journal of Psychology 40(1):79–98 · DOI
  55. Perugini M., Bagozzi R. P. (2004). An Alternative View of Pre-Volitional Processes in Decision Making: Conceptual Issues and Empirical Evidence. In: Haddock G., Maio G. R. (eds). Contemporary Perspectives on the Psychology of Attitudes. Psychology Press, Hove, UK
  56. Rawwas M. Y. A. (1996). Consumer Ethics: An Empirical Investigation of the Ethical Beliefs of Austrian Consumers. Journal of Business Ethics 15(9):1009–1019 · DOI
  57. Rawwas M. Y. A., Patzer G., Klassen M. (1995). Consumer Ethics in Cross Cultural Settings. European Journal of Marketing 29(7):62–78 · DOI
  58. Rawwas M. Y. A., Swaidan Z., Oyman M. (2005). Consumer Ethics: A Cross-Cultural Study of the Ethical Beliefs of Turkish and American Consumers. Journal of Business Ethics 57(2):183–195 · DOI
  59. Richard R., van der Pligt J., de Vries N. (1996). Anticipated Affect and Behavioral Choice. Basic and Applied Social Psychology 18:111–129 · DOI
  60. Richins M. L. (1997). Measuring Emotions in the Consumption Experience. Journal of Consumer Research 24:127–146 · DOI
  61. Roseman I. J., Wiest C., Swartz T. S. (1994). Phenomenology, Behaviors, and Goals Differentiate Discrete Emotions. Journal of Personality and Social Psychology 67(2):206–221 · DOI · Paper page
  62. Simonson I. (1992). The Influence of Anticipating Regret and Responsibility on Purchase Decisions. Journal of Consumer Research 19:105–118 · DOI
  63. Singhapakdi A., Rawwas M. Y. A., Marta J., Ahmed M. I. (1999). A Cross-Cultural Study of Consumer Perceptions about Marketing Ethics. Journal of Consumer Marketing 16(3):257–272 · DOI
  64. Skoe E. E. A., Eisenberg N., Cumberland A. (2002). The Role of Reported Emotion in Real-Life and Hypothetical Moral Dilemmas. Personality and Social Psychology Bulletin 28(2):962–973 · DOI
  65. Steenhaut S., Van Kenhove P. (2005). Relationship Commitment and Ethical Consumer Behavior in a Retail Setting: The Case of Receiving Too Much Change at the Checkout. Journal of Business Ethics 56:335–353 · DOI
  66. Strutton D., Vitell S. J., Pelton L. E. (1994). How Consumers may Justify Inappropriate Behavior in Market Settings: An Application on the Techniques of Neutralization. Journal of Business Research 30:253–260 · DOI
  67. Swaidan Z., Vitell S. J., Rawwas M. Y. A. (2003). Consumer Ethics: Determinants of Ethical Beliefs of African Americans. Journal of Business Ethics 46:175–186 · DOI
  68. Tangney J. P. (1992). Situational Determinants of Shame and Guilt in Young Adulthood. Personality and Social Psychology Bulletin 18(2):199–206 · DOI
  69. Tangney J. P. (1995). Shame and Guilt in Interpersonal Relationships. In: Tangney J. P., Fisher K. W. (eds). Self-Conscious Emotion: The Psychology of Shame, Guilt, Embarrassment, and Pride. Guilford Press, New York, pp. 114–139
  70. Tangney J. P. (1999). The Self-Conscious Emotions: Shame, Guilt, Embarrassment, and Pride. In: Dalgleish T., Power M. (eds). Handbook of Cognition and Emotion. John Wiley and Sons, Chichester, pp. 541–568 · DOI
  71. Tangney J. P., Dearing R. L. (2002). Shame and Guilt. The Guilford Press, New York · DOI
  72. Tangney J. P., Dearing R. L., Wagner P. E., Gramzow R. (2000). The Test of Self-Conscious Affect-3(TOSCA-3). George Mason University, Fairfax
  73. Tsiros M., Mittal Vikas (2000). Regret: A Model of its Antecedents and Consequences in Consumer Decision Making. Journal of Consumer Research 26(4):401–417 · DOI
  74. Van Kenhove P., Vermeir I., Verniers S. (2001). An Empirical Investigation of the Relationships between Ethical Beliefs, Ethical Ideology, Political Preference and Need for Closure. Journal of Business Ethics 32:347–361 · DOI
  75. Van Kenhove P., De Wulf K., Steenhaut S. (2003). The Relationship between Consumers’ Unethical Behavior and Customer Loyalty in a Retail Environment. Journal of Business Ethics 44:261–278 · DOI
  76. Verbeke W., Bagozzi R. P. (2003). Exploring the Role of Self- and Customer-Provoked Embarrassment in Personal Setting. International Journal of Research in Marketing 20:233–258 · DOI
  77. Vitell S. J. (2003). Consumer Ethics Research: Review, Synthesis and Suggestions for the Future. Journal of Business Ethics 43:33–47 · DOI
  78. Vitell S. J., Paolillo J. G. P. (2003). Consumer Ethics: The Role of Religiosity. Journal of Business Ethics 46(2):151–162 · DOI
  79. Vitell S. J., Paolillo J. G. P., Singh J. J. (2005). Religiosity and Consumer Ethics. Journal of Business Ethics 57(2):175–181 · DOI
  80. Vitell S. J., Paolillo J. G. P., Singh J. J. (2006). the Role of Money & Religiosity in Determining Consumers’ Ethical Beliefs. Journal of Business Ethics 64(2):117–124 · DOI
  81. Vitell S. J., Singhapakdi A., Thomas J. (2001). Consumer Ethics: An Application and Empirical Testing of the Hunt-Vitell Theory of Ethics. Journal of Consumer Marketing 18:153–178 · DOI
  82. Wagner S. C., Sanders G. L. (2001). Considerations in Ethical Decision-Making and Software Piracy. Journal of Business Ethics 29(1–2):161–167 · DOI
  83. Zeelenberg M., Beattie J. (1997). Consequences of Regret Aversion 2: Additional Evidence for Effects of Feedback on Decision Making. Organizational Behavior and Human Decision Processes 72:63–78 · DOI
  84. Zeelenberg M., Van Dijk W.W., Manstead A.S.R., Van der Pligt J. (1998). The Experience of Regret and Disappointment. Cognition and Emotion 12(2):221–230 · DOI

Cited by

Sorted by citations

See all 185

Metadata

Authors
Steenhaut, S., & Van Kenhove, P.
Venue
Journal of Business Ethics
Published
2006-07-15
Volume
69
Issue
3
Pages
269-288
ISSN
  • 0167-4544
  • 1573-0697
Cited by
185
References
4
Language
en

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review