Infrastructuring and Participatory Design: Exploring Infrastructural Inversion as Analytic, Empirical and Generative
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Disabled people are not only recipients of care but also infrastructural experts whose knowing-making practices demonstrate the political potential of friction.
“In alignment with recent HCI scholarship that draws on Critical Disability Studies [3, 23, 59, 60, 63, 64], we position disabled people not only as recipients of care but also as infrastructural experts whose knowing-making practices [20] demonstrate the political potential of friction [27, 51].”
From Infrastructuring as Collective Resistance: How Disabled Students Negotiate Access Through Technology in Universities (2026) · cites this paper as [51]
The available passages labeled Abstract contain bibliographic details and keywords, but no discussion of disabled people as infrastructural experts or the political potential of friction. Searches for those phrases and for “friction” found no substantive passage addressing the claim. (LLM, conf=0.70)
Experimental — accuracy not yet measuredCounteractive frictions interrupt the pursuit of "frictionlessness" access in both the design and ongoing evolution of infrastructure.
“Building on Bowker and Star’s concept of infrastructural inversion [4], we shift attention from frictions as symptoms of breakdown to frictions as deliberate interventions [51] — counteractive frictions interrupt the pursuit of “frictionlessness” access in both the design [50] and ongoing evolution of infrastructure [20].”
From Infrastructuring as Collective Resistance: How Disabled Students Negotiate Access Through Technology in Universities (2026) · cites this paper as [51]
The available passages contain only bibliographic metadata (labelled Abstract, no page), not the paper’s discussion of infrastructure. Searches for counteractive frictions, frictionless access, and the ongoing evolution of infrastructure found no passage that could verify the part attributed to this source. (LLM, conf=0.70)
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Cites
The Politics and Poetics of Infrastructure
Larkin, B. (2013) · Annual Review of Anthropology · doi:10.1146/annurev-anthro-092412-155522 · Cited by 4,095 · see citing works
Steps toward an ecology of infrastructure: Design and access for large information spaces
Star, S. L., & Ruhleder, K. (1996) · Information Systems Research · doi:10.1287/isre.7.1.111 · Cited by 3,238 · see citing works
Suchman, L. (1995) · Communications of the ACM · doi:10.1145/223248.223263 · Cited by 991 · see citing works
Coordination mechanisms: Towards a conceptual foundation of CSCW systems design
Schmidt, K., & Simone, C. (1996) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/bf00133655 · Cited by 822 · see citing works
Design Things and Design Thinking: Contemporary Participatory Design Challenges
Bjögvinsson, E., Ehn, P., & Hillgren, P.-A. (2012) · Design Issues · doi:10.1162/desi_a_00165 · Cited by 784 · see citing works
Infrastructuring: Toward an Integrated Perspective on the Design and Use of Information Technology
Siegen, U., Pipek, V., Wulf, V., & Siegen, F.-I. F. A. I. F. A. U. (2009) · Journal of the Association for Information Systems · doi:10.17705/1jais.00195 · Cited by 638 · see citing works
Tying Knots: Participatory Infrastructuring at Work
Bødker, S., Dindler, C., & Iversen, O. S. (2017) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-017-9268-y · Cited by 210 · cited 1× · see citing works
“In relation to infrastructuring PD might not involve the design of new IT, rather at issue may often be to ‘ build on technologies, competencies and practices that already exist ’ (Bødker et al., 2017, p. 245).”
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Kim Ly, C., Cross, T., Tasman, S., Mattka, J., Doggett, O., Marathe, M., & Chandra, P. (2026) · Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3772318.3791638
“…concept of infrastructural inversion [4], we shift attention from frictions as symptoms of break-down to frictions as deliberate interventions [51] — counteractive frictions interrupt the pursuit of “frictionlessness” access in both the design [50] and ongoing evolution of infrastructure [20].”
Influential
- Authors
- Simonsen, J., Karasti, H., & Hertzum, M.
- Affiliations
- Roskilde University (DK)
- University of Siegen (DE)
- University of Copenhagen (DK)
- Corresponding author
- Simonsen, Jesper
- Venue
- Computer Supported Cooperative Work (CSCW)
- Published
- 2019-07-12
- Volume
- 29
- Issue
- 1-2
- Pages
- 115-151
- ISSN
- 0925-9724 (ISSN-L)
- 1573-7551
- OpenAlex
- W2959720119
- Cited by
- 74
- References
- 7
- Citations by year
- 2026: 20 · 2025: 12 · 2024: 14 · 2023: 10 · 2022: 5 · 2021: 8 · 2020: 5
- FWCI
- 9.06
- Type
- journal article
- Language
- en
- Open access
- Licence
- Locations
- Computer Supported Cooperative Work (CSCW) (publishedVersion)
- Research at the University of Copenhagen (University of Copenhagen) (publishedVersion, other-oa)
- RUCforsk (Roskilde University) (publishedVersion, other-oa)
- Funders
- Villum Fonden
- Region Sjælland
- Topics
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- infrastructuring, participatory design, information infrastructure, relational approach, articulation work, generative design, interdepartmental coordination, preoperative fasting, hospital collaboration, collaborative support
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