A trust model for online peer-to-peer lending: a lender’s perspective
Integrity signals
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Cites
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Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Perceived information quality has a positive influence on trust.
“Perceived information quality was found to have a positive influence on trust (Chen, Lai, et al., 2014;Chen, Huang, et al., 2015;Zhang et al., 2014).”
From Antecedents of trust in the sharing economy: A systematic review (2017) · cites this paper as Chen, Lai, et al., 2014
The quality of the service offered by a platform is influential in increasing consumer trust.
“The quality of the service offered by a platform is influential in increasing consumer trust, as found by three studies (Chen, Lai, et al., 2014;San-Martín & Camarero, 2014;Zhang et al., 2014).”
From Antecedents of trust in the sharing economy: A systematic review (2017) · cites this paper as Chen, Lai, et al., 2014
The use of security measures by platforms enforces trust towards the platform.
“Five studies found that the use of security measures by platforms enforces trust towards the platform (Chen, Lai, et al., 2014;Kang et al., 2016;Lee & Lee, 2004;San-Martín & Camarero, 2014;Zhang et al., 2014).”
From Antecedents of trust in the sharing economy: A systematic review (2017) · cites this paper as Chen, Lai, et al., 2014
Trust in the platform influences trust in the seller.
“Nine studies found that trust in the platform also influences trust in the seller (Chen, Huang, et al., 2014;Chen, Lai, et al., 2014;Chen, Huang, et al., 2015;Lee & Lee, 2004;Möhlmann, 2016;Thierer et al., 2015;Verhagen et al., 2006;Wei et al., 2014;Zhang et al., 2014).”
From Antecedents of trust in the sharing economy: A systematic review (2017) · cites this paper as Chen, Lai, et al., 2014
Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194 · see citing works
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118 · see citing works
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635 · see citing works
(2003) · International Journal of Electronic Commerce · doi:10.1080/10864415.2003.11044275 · Cited by 5,715 · see citing works
Lewis, J. D., & Weigert, A. (1985) · Social Forces · doi:10.2307/2578601 · Cited by 4,163 · see citing works
Liang, H., Saraf, N., Hu, Q., & Xue, Y. (2007) · MIS Quarterly · doi:10.2307/25148781 · Cited by 3,921 · see citing works
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008) · Decision Support Systems · doi:10.1016/j.dss.2007.07.001 · Cited by 3,613 · see citing works
Diamantopoulos, A., & Siguaw, J. A. (2006) · British Journal of Management · doi:10.1111/j.1467-8551.2006.00500.x · Cited by 3,410 · cited 1× · see citing works
“3 [63], suggesting that multicollinearity is at an acceptable level.”
BackgroundConsumer trust in an Internet store
Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000) · Information Technology and Management · doi:10.1023/a:1019104520776 · Cited by 2,577 · see citing works
Building Effective Online Marketplaces with Institution-Based Trust
Pavlou, P. A., & Gefen, D. (2004) · Information Systems Research · doi:10.1287/isre.1040.0015 · Cited by 2,516 · see citing works
What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology
McKnight, D. H., & Chervany, N. L. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044235 · Cited by 2,282 · see citing works
Gefen, D., & Straub, D. W. (2004) · Omega · doi:10.1016/j.omega.2004.01.006 · Cited by 2,025 · see citing works
Consumer trust in an internet store: a cross-cultural validation
Jarvenpaa, S. L., Tractinsky, N., & Saarinen, L. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.1999.tb00337.x · Cited by 1,882 · cited 1× · see citing works
“Specific trust beliefs are framed as antecedents to general trust beliefs [24, 30] and general trust beliefs lead to behavioral intention [31].”
BackgroundConsumer perceived risk: conceptualisations and models
Mitchell, V. (1999) · European Journal of Marketing · doi:10.1108/03090569910249229 · Cited by 1,582 · see citing works
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Robert, L. P., Denis, A. R., & Hung, Y.-T. C. (2009) · Journal of Management Information Systems · doi:10.2753/mis0742-1222260210 · Cited by 514 · see citing works
Pavlou, P. A. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00017-3 · Cited by 510 · see citing works
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Antecedents of trust in the sharing economy: A systematic review
ter Huurne, M., Ronteltap, A., Corten, R., & Buskens, V. (2017) · Journal of Consumer Behaviour · doi:10.1002/cb.1667 · Cited by 456 · see citing works
- Authors
- Chen, D., Lai, F., & Lin, Z.
- Affiliations
- Soochow University (CN)
- Texas Tech University (US)
- Corresponding author
- Lai, Fujun
- Venue
- Information Technology and Management
- Published
- 2014-05-31
- Volume
- 15
- Issue
- 4
- Pages
- 239-254
- ISSN
- 1385-951X (ISSN-L)
- 1573-7667
- OpenAlex
- W2026371044
- Cited by
- 208
- References
- 16
- Citations by year
- 2026: 13 · 2025: 12 · 2024: 23 · 2023: 21 · 2022: 15 · 2021: 42 · 2020: 25 · 2019: 20 · 2018: 17 · 2017: 8 · 2016: 6 · 2015: 6
- FWCI
- 13.84
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Information Technology and Management (publishedVersion)
- Aquila Digital Community (University of Southern Mississippi) (submittedVersion)
- Funders
- National Natural Science Foundation of China
- National Social Science Fund of China
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › FinTech, Crowdfunding, Digital Finance
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Marketing › Sharing Economy and Platforms
- Keywords
- trust model, micro and small enterprises, trust theory, information quality, security protection
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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