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Cited by 457Sharing Economy and PlatformsTechnology Adoption and User BehaviourDigital Platforms and Economics

Antecedents of trust in the sharing economy: A systematic review

Open access
ter Huurne, Maarten, Ronteltap, Amber, Corten, Rense, Buskens, Vincent·2017·Journal of Consumer Behaviour
DOI 10.1002/cb.1667
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Abstract

Abstract Users and potential users of the sharing economy need to place a considerable amount of trust in both the person and the platform with which they are dealing. The consequences of transaction partners’ opportunism may be severe, for example damage to goods or endangered personal safety. Trust is, therefore, a key factor in overcoming uncertainty and mitigating risk. However, there is no thorough overview of how trust is developed in this context. To understand how the trust of users in the sharing economy is influenced, we performed a systematic literature review. After screening, 45 articles were included in a qualitative synthesis in which the results were grouped according to a well‐established trust typology. The results show various antecedents of trust in the sharing economy (e.g. reputation, trust in the platform, and interaction experience) related to multiple entities (i.e. seller, buyer, platform, interpersonal, and transaction). Trust in this economy is often reduced to the use of reputation systems alone. However, our study suggests that trust is much more complex than that and extends beyond reputation. Furthermore, our review clearly shows that research on trust in the sharing economy is still scarce and thus more research is needed to understand how trust is established in this context. Our review is the first that brings together antecedents of trust in online peer‐to‐peer transactions and integrates these findings within an existing framework. Additionally, the study suggests directions for future research in order to advance the understanding of trust in the sharing economy.

Verified 2026-10-11 · 1 reference not checked yet

Integrity signals

Registry

Crossref · 10.1002/cb.1667

Cites

79 of 80 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Claims the paper makes

17 of 137 cited sources checked · 7 supported · 0 flagged · accuracy not yet measured

  • Premisecitation

    Trust has been repeatedly identified as the most important driver of the long-term success of customer-to-customer (C2C) platforms.

    “Hence, trust has been repeatedly identified as the most important driver of the long-term success of customer-to-customer (C2C) platforms (Cook & State, 2015;Strader & Ramaswami, 2002).”
    Quote in the paperSubstantial claim1 of 2 sources checked
    • cites Cook & State, 2015 source
    • cites Strader & Ramaswami, 2002 source

      The paper says lack of seller trust is an important barrier in C2C markets, and its Implications for Online Sellers section reports that trusted sellers can receive price premiums. It does not identify trust as the most important driver of platforms’ long-term success; it also notes that price may matter more to some buyers. (LLM, conf=0.85)

      Experimental — accuracy not yet measured
  • Findingcitation

    Seller reputation influences a buyer's trust towards the seller.

    “Twelve studies found that the reputation of a seller influences a buyer's trust towards a seller.”
    Quote in the paperSubstantial claim1 of 3 sources checked
    • cites Bente et al., 2012 source
    • cites Ert et al., 2016 source
    • cites Strader & Ramaswami, 2002 source
  • Findingcitation

    The speed of a seller's response to feedback positively influences a buyer's trust (the faster, the better).

    “Two aspects of feedback are important, namely, the speed of response (the faster, the better) (Malinen & Ojala, 2013;Strader & Ramaswami, 2002) and the content of the feedback.”
    Quote in the paperNot a substantial claim1 of 2 sources checked
    • cites Malinen & Ojala, 2013

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Strader & Ramaswami, 2002 source

      In “Factors affecting online seller choice” (page unavailable), the paper identifies speed of response to consumers’ email messages as a factor in perceived trustworthiness and says more responsive sellers engender greater trust. It does not address how quickly a seller responds to feedback, which is the specific interaction named in the citing sentence. (LLM, conf=0.86)

      Experimental — accuracy not yet measured
  • Findingcitation

    Reputation indicators such as reputation scores, ratings, and textual reviews have a positive impact on trust.

    “Eight studies identified a positive impact of reputation indicators such as reputation scores, ratings, and textual reviews (Ba & Pavlou, 2002; Bente et al., 2014; Ertz, 2015; Li et al., 2016; Malinen & Ojala, 2013; Pavlou & Dimoka, 2006; Teubner & Hawlitschek, in press; Thierer et al., 2015).”
    Quote in the paperSubstantial claim1 of 3 sources checked
    • cites Ba & Pavlou, 2002

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Bente et al., 2014 source
    • cites Ertz, 2015

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Findingcitation

    The way a seller responds to feedback influences a buyer's trust.

    “The way a seller responds to feedback influences a buyer's trust, as identified by three studies (Malinen & Ojala, 2013;Strader & Ramaswami, 2002;Utz et al., 2009).”
    Quote in the paperNot a substantial claim1 of 3 sources checked
    • cites Malinen & Ojala, 2013

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Strader & Ramaswami, 2002 source

      In “Factors affecting online seller choice” (page unavailable), the paper says a seller’s speed of response to buyers’ emails affects perceived trustworthiness. “Implications for Online Sellers” (page unavailable) discusses ratings and comments as measures of reputation, but neither passage examines how sellers respond to feedback. (LLM, conf=0.87)

      Experimental — accuracy not yet measured
    • cites Utz et al., 2009 source
  • The quote only partly states this claim. 3
  • May combine two claims. 48
  • Classified as probably not a substantial claim. 30

  • The quote only partly states this claim.

    Findingcitation

    The use of a seller's profile picture has a positive effect on buyers' behaviour.

    “Of these, three studies found a positive effect of the use of a seller's profile picture on buyers' behaviour.”
    Quote in the paperSubstantial claim1 of 3 sources checked
    • cites Ert et al., 2016 source
    • cites Bente et al., 2012 source
    • cites Bente et al., 2014 source

      The Results report that German and Arab buyers purchased more often from sellers with trustworthy avatars than from sellers with untrustworthy avatars. But the study used photo-realistic avatars rather than profile photos and did not compare having a picture with having none, so it does not establish a positive effect of using a seller’s profile picture as such. (LLM, conf=0.88)

      Experimental — accuracy not yet measured

  • May combine two claims.

    Premisecitation

    Consumers who are not participating in the sharing economy seem to be particularly deterred by the risks involved and to have difficulty overcoming the barrier of trust.

    “Consumers who are not participating in the sharing economy seem to be particularly deterred by the risks involved, and to have difficulty overcoming the barrier of trust (Hawlitschek, Teubner, & Weinhardt, 2016).”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Hawlitschek, Teubner, & Weinhardt, 2016 source

      In “Reconsideration of Hypotheses 3.3” (page unavailable), the paper reports that trust predicts consumers’ intentions to participate and that risk-seeking consumers have stronger usage intentions. It does not establish that nonparticipating consumers are particularly deterred by risk or have greater difficulty overcoming a trust barrier than participants. (LLM, conf=0.83)

      Experimental — accuracy not yet measured

  • Probably not a substantial claim: may not pass S4 (based).

    Findingnone given

    This review is the first that brings together antecedents of trust in online peer-to-peer transactions and integrates these findings within an existing framework.

    “Our review is the first that brings together antecedents of trust in online peer-to-peer transactions and integrates these findings within an existing framework.”
    Quote in the paperNot a substantial claim

  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingown data

    In the final set, publication years ranged from 2002 (2) to 2016 (8), with most studies published from 2014 onwards and a peak in 2015 (9).

    “In the final set of studies, the publication years ranged from 2002 (2) to 2016 (8) (see Figure 2).Most studies were published from 2014 onwards, with a peak in 2015 (9).”
    Quote in the paperNot a substantial claim

  • May combine two claims.

    Findingown data

    Most articles excluded were not in the domain of C2C e-commerce (n = 100) or did not measure trust as a dependent variable (n = 110).

    “Most of the articles, however, were not executed in the domain of C2C e-commerce (n = 100) and trust was not measured as a dependent variable (n = 110).”
    Quote in the paperNot a substantial claim

  • Probably not a substantial claim: may not pass S4 (based).

    Findingnone given

    Trust in the sharing economy is often reduced to the use of reputation systems alone.

    “Trust in this economy is often reduced to the use of reputation systems alone.”
    Quote in the paperNot a substantial claim

  • May combine two claims. The quote only partly states this claim.

    Findingown data

    The review identified 1,190 studies, screened 1,086 after removing duplicates, assessed 318 full texts, and included 45 studies in the qualitative synthesis.

    “In total, 1,190 studies were identified using the search strategy.”
    • Also stated in: § 4 | RESULTS · plain
      “resulting in a final set of 45 studies for qualitative synthesis.”
    Quote in the paperNot a substantial claim

  • May combine two claims.

    Findingown data

    Only nine of the 45 studies specifically studied the sharing economy; 36 were performed in the context of C2C e-commerce.

    “Out of all the studies, only nine specifically studied the sharing economy; 36 were performed in the context of C2C e-commerce.”
    • Also stated in: § 5 | DISCUSSION · plain
      “out of 45 studies, we found only nine that specifically examined trust in the sharing”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Findingcitation

    Buyer characteristics-customer satisfaction, buyers' personal acquaintances and relationships, and buyers' knowledge and expertise-are influential regarding trusting beliefs towards sellers.

    “Two studies identified several buyer characteristics that are influential regarding trusting beliefs towards sellers (Kwahk, Ge, & Lee, 2012;Sutanonpaiboon & Abuhamdieh, 2008), namely, customer satisfaction, buyers' personal acquaintances and relationships, and buyers' knowledge and expertise.”
    Quote in the paperNot a substantial claim0 of 2 sources checked
    • cites Kwahk, Ge, & Lee, 2012

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Sutanonpaiboon & Abuhamdieh, 2008 source

  • May combine two claims.

    Findingcitation

    Plain apologies from a seller positively affect a buyer's trust, whereas denials have a negative effect on a buyer's trusting beliefs.

    “As to the content, when a seller offers plain apologies, this positively affects a buyer's trust.Denials from a seller, on the other hand, have a negative effect on a buyer's trusting beliefs (Utz et al., 2009).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Utz et al., 2009 source

  • May combine two claims.

    Findingcitation

    Recognition of a platform by a third party and the quality of their website contributes to trust development.

    “Also, the recognition of a platform by a third party and the quality of their website contributes to trust development (Jones & Leonard, 2014).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Jones & Leonard, 2014 source

  • May combine two claims.

    Findingcitation

    Information on the forums of C2C platforms is an important source of information and contributes to buyers' trust building.

    “Next, the information on the forums of C2C platforms is an important source of information and contributes to buyers' trust building (Alfina et al., 2014).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Alfina et al., 2014 source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingcitation

    A user can be identified by displaying an email address or a phone number and can signal his popularity by integrating his social media accounts.

    “For example, a user can be identified by displaying an email address or a phone number and can signal his popularity by integrating his social media accounts.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Teubner & Hawlitschek, in press

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • May combine two claims.

    Findingcitation

    A seller's disposition to trust and familiarity with the platform affect its trusting beliefs.

    “Additionally, a seller's disposition to trust and familiarity with the platform affect its trusting beliefs (Mittendorf, 2016).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Mittendorf, 2016

  • May combine two claims.

    Findingcitation

    The use of photos and avatars increases perceived social presence, which positively influences trusting beliefs towards the seller.

    “Teubner et al. (2015) found that the use of photos and avatars increased perceived social presence which positively influenced trusting beliefs towards the seller.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Teubner et al., 2015

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • May combine two claims.

    Findingcitation

    Trustworthy photos lead to significantly higher trust ratings as well as purchases.

    “Trustworthy photos lead to significantly higher trust ratings as well as purchases.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Bente et al., 2012 source

  • May combine two claims.

    Findingcitation

    Perceived informativeness and network externality are identified as influencing factors on trust towards the platform.

    “Specifically, perceived informativeness (i.e. the ability to provide necessary information to customers) and network externality (i.e. the more users support a project, the less uncertainty it has) are identified as influencing factors.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Kang et al., 2016 source

  • May combine two claims.

    Findingnone given

    Most reviewed studies focused on trusting beliefs towards the seller, thereby not doing justice to the peer-to-peer nature of the sharing economy.

    “Most of the reviewed studies focused on trusting beliefs towards the seller, thereby not doing justice to the peer-to-peer nature of the sharing economy.”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Findingcitation

    Visually based trust significantly influences buyers' choice and price.

    “Ert et al. (2016) conclude that visually based trust significantly influences buyers' choice and price.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Ert et al., 2016 source

  • May combine two claims.

    Findingcitation

    Informational interaction and emotional interaction are two types of social interactions that are important for trust in the community.

    “They found two types of social interactions that are of importance: informational interaction (i.e. the interaction of information and knowledge) and emotional interaction (i.e. an environment that is felt as supportive and welcoming).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Chen et al., 2009

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingown data

    Most studies used a survey (32) as their research method; other methods were experiments (8), conceptual study (3), interviews (3), content analysis (1), literature review (1), and transaction data (1).

    “Most studies used a survey (32) as their research method.Other methods were experiments (8), conceptual study (3), interviews (3), content analysis (1), literature review (1), and transaction data (1).”
    Quote in the paperNot a substantial claim

  • May combine two claims.

    Findingown data

    Among the nine sharing economy studies, only one examined the more idealistic side (Couchsurfing), whereas the majority focused on the commercial end of the continuum.

    “of those nine studies, only one examined the more idealistic side (i.e.Couchsurfing) of the sharing economy, whereas the majority of studies focused on the commercial end of the continuum.”
    • Also stated in: § 5 | DISCUSSION · plain
      “most research has focused on the commercial side of the continuum.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Habibi et al., 2016 source

  • May combine two claims.

    Findingown data

    Trust-related behaviours are under-researched in both contexts; in total, only two antecedents were found.

    “Lastly, trust-related behaviours are in both contexts under-researched (that is, in total, only two antecedents were found).”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Findingown data

    Trusting beliefs towards the seller were the most frequently researched trust type (31 studies), followed by trusting beliefs towards the platform (12), institution-based trust (4), trust-related behaviour (4), trusting beliefs towards the buyer (4), trusting beliefs towards the community (2), trusting intentions towards the seller (1), and trusting intentions towards the platform (1).

    “Trusting beliefs towards the seller were most often researched (31), followed by trusting beliefs towards the platform (12), institution-based trust (4), trust-related behaviour (4), trusting beliefs towards the buyer (4), trusting beliefs towards the community (2), trusting intentions towards the seller (1), and trusting intentions towards the platform (1).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites McKnight and Chervany's (2001) source

  • Classified as probably not a substantial claim.

    Findingnone given

    The current body of literature on antecedents of trust in the sharing economy is meagre.

    “First, the current body of literature on antecedents of trust in the sharing economy is meagreall the more so compared to the rapid growth of the sharing economy itself and the importance imputed to trust.”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Findingown data

    As to institution-based trust, no antecedents were found specifically in the sharing economy studies, while C2C e-commerce studies identified multiple antecedents relating to the platform.

    “As to institution-based trust, no antecedents were found specifically in the sharing economy studies, while the C2C e-commerce studies identified multiple antecedents relating to the platform.”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Findingcitation

    Economic status, social capital, and listing quality all influence the likelihood of funding.

    “All categories proved to influence the likelihood of funding.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Greiner & Wang, 2010 source

  • May combine two claims.

    Findingown data

    In relation to the trustor role, the buyer was used as the trustor in most cases (43), in six cases the seller, and in one case it was unclear.

    “In relation to the trustor role (i.e. the actor that trusts an entity), the buyer was used as the trustor in most cases (43), in six cases the seller, and in one case it was unclear.”
    Quote in the paperNot a substantial claim

  • May combine two claims.

    Findingreasoning

    Much overlap in antecedents exists between the sharing economy and C2C e-commerce with regards to trusting beliefs towards the platform; these are mainly related to the platform and the seller.

    “Much overlap in antecedents exists between the sharing economy and C2C e-commerce with regards to trusting beliefs towards the platform; these are mainly related to the platform and the seller.”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Premisecitation

    Facilitating trust among strangers is a key challenge for all types of sharing platforms because providers of goods and services are exposed to potential user opportunism.

    “Above all, facilitating trust among strangers is a key challenge for all types of sharing platforms, because providers of goods and services are exposed to potential user opportunism (Horton & Zeckhauser, 2016).”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Horton & Zeckhauser, 2016

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Trust is conceptualised and defined in many different ways across academic disciplines.

    “As a research object, trust is conceptualised and defined in many different ways across these academic disciplines (see Hawlitschek, Teubner, Adam, et al. (2016) for a conceptualisation of trust in the sharing economy).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Hawlitschek, Teubner, Adam, et al., 2016

  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    McKnight and Chervany's trust typology integrates trust views of multiple academic disciplines and makes the concept of trust more fine-grained.

    “To understand trust in an e-commerce environment, McKnight and Chervany (2001) developed a trust typology for e-commerce that integrates the trust views of multiple academic disciplines, thereby making the concept of trust more fine-grained.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites McKnight & Chervany, 2001 source

  • Classified as probably not a substantial claim.

    Premisecitation

    Trust is important in situations of risk, uncertainty, and interdependence.

    “Trust is important in situations of risk, uncertainty, and interdependence (McKnight & Chervany, 2001).”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites McKnight & Chervany, 2001 source

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductcitation

    The study applied the PRISMA protocol for systematic literature review.

    “In our study, we applied the Prisma protocol for systematic literature review (Moher, Liberati, Tetzlaff, Altman, & Group, 2009)”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Moher, Liberati, Tetzlaff, Altman, & Group, 2009

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Classified as probably not a substantial claim.

    Premisecitation

    The Mayer et al. definition of trust is applicable to a relationship with another identifiable party who is perceived to act and react with volition towards the trustor.

    “According to Mayer et al., this definition of trust is applicable to a relationship with another identifiable party who is perceived to act and react with volition towards the trustor.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Mayer et al., 1995 source

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    There is little consensus on the definition of the sharing economy.

    “There is little consensus on the definition of the sharing economy (see for an overview of possible terms referring to the sharing economy Dredge & Gyimóthy, 2015).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Dredge & Gyimóthy, 2015 source

      Checked before — its earlier verdict is held back until a new check runs.

  • Classified as probably not a substantial claim. May combine two claims.

    Study design and conductreasoning

    Qualitative synthesis rather than meta-analysis is most appropriate for integrating the findings because the research context is multidisciplinary, trust is conceptualised differently, methods differ, and contexts vary.

    “As this study's research context is highly multidisciplinary, trust is conceptualised in different ways, different research methods are used, and contexts vary strongly.Consequently, qualitative synthesis rather than meta-analysis is most appropriate for integrating our findings.”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Interpretationreasoning

    Trust in the sharing economy is more complex than reputation alone and extends beyond reputation.

    “However, our study suggests that trust is much more complex than that and extends beyond reputation.”
    Quote in the paperSubstantial claim

  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Interpretationreasoning

    The transaction situation in the sharing economy resembles a relationship with another identifiable party who acts with volition, where both parties are vulnerable and hold expectations about the other's behaviour.

    “This kind of relationship resembles the transaction situation in the sharing economy, wherein both parties are showing some kind of vulnerability to the other party and hold a certain expectation about the behaviour of the other party.”
    Quote in the paperNot a substantial claim

  • May combine two claims.

    Interpretationreasoning

    Third-party recognition, perceived website quality, and trust in the platform are important drivers of institution-based trust.

    “In sum, third-party recognition, perceived website quality, and trust in the platform are important drivers of institution-based trust.”
    Quote in the paperSubstantial claim

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationcitation

    The effect of customer satisfaction on trust can be explained by trust being built upon an accumulation of experiences.

    “Kwahk et al. (2012) explain the effect of customer satisfaction by the fact that trust is built upon an accumulation of experiences.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Kwahk et al., 2012

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • May combine two claims.

    Interpretationnone given

    The marketplace itself plays a role in building trust through platform characteristics and trust in the platform.

    “The marketplace itself also plays a role in building trust by platform characteristics and trust in the platform.”
    Quote in the paperNot a substantial claim

  • May combine two claims.

    Interpretationnone given

    On the buyer's side, disposition to trust, perceived risk, and buyer characteristics are important for trusting beliefs towards the seller.

    “On the buyer's side, the factors disposition to trust, perceived risk, and buyer characteristics are of importance.”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Interpretationnone given

    On an interpersonal level, interaction experience and familiarity are relevant in forming trust.

    “On an interpersonal level, the interaction experience between the buyer and seller and familiarity are relevant in forming trust.”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Interpretationreasoning

    Reputational feedback mechanisms, familiarity with the platform, and assurances are platform mechanisms that influence trust.

    “In summary, reputational feedback mechanisms, familiarity with the platform, and assurances are platform mechanisms that influence trust.”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Interpretationreasoning

    In relation to the seller, reputation, verification, response to feedback, and characteristics play a role in trusting beliefs towards the seller.

    “In relation to the seller, his/ her reputation, verification, response to feedback, and characteristics play a role.”
    Quote in the paperSubstantial claim

  • Classified as probably not a substantial claim.

    Interpretationreasoning

    Trust is likely to be just as important for sellers as for buyers because sellers provide access to their assets.

    “although trust is likely to be just as important for them as they provide access to their assets.”
    Quote in the paperSubstantial claim

  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Study design and conductreasoning

    The error sensitivity of the review is deemed low because the exclusion criteria and search terms were drafted in discussion with all authors involved, and the coding process is quite straightforward.

    “Nevertheless, we deem the error sensitivity low because the exclusion criteria and search terms were drafted in discussion with all authors involved, and the coding process is quite straightforward.”
    Quote in the paperNot a substantial claim

  • The quote only partly states this claim.

    Interpretationnone given

    The characteristics of a project, which link to the properties of a transaction, are important for trust towards the platform.

    “Next, the characteristics of a project, which link to the properties of a transaction, are important.”
    Quote in the paperNot a substantial claim

  • May combine two claims.

    Interpretationcitation

    Although building and sustaining trust in the sharing economy seems to be more complex than other forms of e-commerce, there is much overlap in antecedents and types of trust.

    “Although building and sustaining trust in the sharing economy seems to be more complex than other forms of e-commerce (Hawlitschek, Teubner, Adam, et al., 2016), there is much overlap in antecedents and types of trust.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Hawlitschek, Teubner, Adam, et al., 2016

  • May combine two claims.

    Interpretationown data

    Although reputation is invaluable for creating trust, trust encompasses much more than reputation alone.

    “Although reputation is invaluable for creating trust, our study shows that trust encompasses much more than reputation alone.”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Study design and conductnone given

    Only one reviewer was involved in the reviewing process of screening and selecting papers, making this process vulnerable to some selection bias.

    “First, only one reviewer was involved in the reviewing process of screening and selecting papers, making this process vulnerable to some selection bias.”
    Quote in the paperNot a substantial claim

  • May combine two claims.

    Interpretationown data

    Most studies use survey data to investigate trust, resulting in measures of perceptions, expectations, and attitudes towards trust.

    “As a final issue, most studies use survey data to investigate trust, resulting in measures of perceptions, expectations, and attitudes towards trust.”
    Quote in the paperSubstantial claim

  • May combine two claims.

    Interpretationreasoning

    The finding that different types of trust do not differ much does not apply to institution-based trust, which is not surprising given that it is the institutional safeguard that distinguishes transactions in the sharing economy from traditional transactions.

    “This does not apply to institution-based trust, which is not surprising given that it is the institutional safeguard that distinguishes transactions in the sharing economy from traditional transactions.”
    Quote in the paperSubstantial claim

  • Classified as probably not a substantial claim.

    Interpretationcitation

    The effect of avatars can be explained by transactions in the sharing economy being more social and personal by nature and human faces creating trust as a prerequisite for peer interaction.

    “The effect can be explained by the fact that transactions in the sharing economy are more social and personal by nature and 'human faces create trust as a prerequisite for peer interaction' (Teubner & Hawlitschek,in press:16).”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Teubner & Hawlitschek, in press

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S2 (checkable).

    Interpretationreasoning

    C2C e-commerce proves to be a valuable research field to inform future research on trust antecedents in the sharing economy.

    “We are therefore confident that C2C e-commerce proves to be a valuable research field to inform future research on trust antecedents in the sharing economy.”
    Quote in the paperNot a substantial claim

  • May combine two claims.

    Interpretationcitation

    A seller's profile picture and characteristics are important seller attributes that influence a buyer's trust-related behaviour.

    “To conclude, a seller's profile picture and characteristics are important seller attributes that influence a buyer's trust-related behaviour.”
    Quote in the paperSubstantial claim

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Trust is generally recognised as the most important driver in the discussion about the future of the sharing economy.

    “In the discussion about the future of the sharing economy, trust seems to be generally recognised as the most important driver (e.g.Botsman, 2012;Ufford, 2015).”
    Quote in the paperNot a substantial claim0 of 2 sources checked
    • cites Botsman, 2012

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Ufford, 2015

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • May combine two claims.

    Interpretationreasoning

    From a buyer's perspective, perceived risk and buyer characteristics play a role in forming trust.

    “From a buyer's perspective, perceived risk and buyer characteristics play a role in forming trust.”
    Quote in the paperSubstantial claim

  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Interpretationnone given

    A buyer's disposition to trust greatly affects the probability of engaging in the sharing economy.

    “To illustrate, a buyer's disposition to trust greatly affects the probability of engaging in the sharing economy.”
    Quote in the paperNot a substantial claim

  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationnone given

    To our knowledge, this review is the first to provide an overview of research results on how trust is developed in the sharing economy.

    “In summary, to our knowledge, this review is the first to provide an overview of research results on how trust is developed in the sharing economy.”
    Quote in the paperNot a substantial claim

  • May combine two claims.

    Interpretationcitation

    Social interactions between members and perceived justice are factors that influence trusting beliefs towards the community.

    “Concluding, social interactions between members and perceived justice are factors that influence trusting beliefs towards the community.”
    Quote in the paperSubstantial claim

  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based). May combine two claims.

    Study design and conductnone given

    The sources Google Scholar, Scopus, Web of Science, and ScienceDirect cover much of the existing sociological and psychological research and thus provide a comprehensive view of the current body of knowledge.

    “These sources cover much of the existing sociological and psychological research and thus provide a comprehensive view of the current body of knowledge.”
    Quote in the paperNot a substantial claim

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Reputation is often regarded as the panacea for establishing trust.

    “Furthermore, reputation is often regarded as the panacea for establishing trust (e.g.Schlegel, 2014;Thierer et al., 2015), and much research is devoted to comprehending the working of this mechanism.”
    Quote in the paperNot a substantial claim0 of 2 sources checked
    • cites Schlegel, 2014

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Thierer et al., 2015 source

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationreasoning

    This involves a larger risk for the seller than for the buyer as his personal address is compromised.

    “This involves a larger risk for the seller than for the buyer as his personal address is compromised.”
    Quote in the paperNot a substantial claim
    • Rests on an assumption: Transactions in the sharing economy are concluded with an offline, often face-to-face encounter, mostly at the seller's location.

  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Interpretationreasoning

    When a buyer books an apartment and it does not meet his standards, both the financial consequences and the product risks are low.

    “In contrast, when a buyer books an apartment, for example, and it does not meet his standards, both the financial consequences (i.e. the buyer risks only the booking costs) and the product risks (i.e. a disappointing apartment experience) are low.”
    Quote in the paperNot a substantial claim

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductnone given

    The snowball method was used to complement the literature search with key publications for completeness.

    “For completeness, the snowball method was used to complement our literature search with key publications.”
    Quote in the paperNot a substantial claim

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductreasoning

    It is possible that trust mechanisms relevant to the sharing economy are not included in the results because these are not researched by the studies selected.

    “Second, it is possible that trust mechanisms relevant to the sharing economy are not included in the results because these are not researched by the studies selected.”
    Quote in the paperNot a substantial claim

  • Classified as probably not a substantial claim.

    Study design and conductnone given

    The review brought together a scattered research field by drawing upon several streams of literature and synthesising the various results using a well-known trust typology.

    “We have brought together a scattered research field by drawing upon several streams of literature and synthesising the various results using a well-known trust typology.”
    Quote in the paperSubstantial claim

  • Probably not a substantial claim: may not pass S2 (checkable). May combine two claims.

    Interpretationreasoning

    The results provide a starting point for researchers investigating trust in the sharing economy, highlight knowledge gaps, and point to future research directions.

    “The results provide a starting point for researchers investigating trust in the sharing economy, highlight knowledge gaps, and point to future research directions.”
    Quote in the paperNot a substantial claim
70 of 70

  • The paper relies on this without support.

    A systematic review of research on the emergence of trust in the sharing economy is currently lacking.

    “a systematic review of research on the emergence of trust in this context is currently lacking.”

  • The paper relies on this without support.

    Transactions in the sharing economy are concluded with an offline, often face-to-face encounter, mostly at the seller's location.

    “transactions in the sharing economy are concluded with an offline, often face-to-face encounter, mostly at the seller's location.”

  • The paper relies on this without support.

    The quality of the two included working papers is satisfactory despite their not being peer-reviewed.

    “Although these papers do not meet the criterion of being peer-reviewed, we believe that the quality is satisfactory.”

  • The paper relies on this without support.

    In the sharing economy, the seller often faces larger risks, meaning that a seller has to overcome a trust barrier as well.

    “In the sharing economy however, the seller often faces larger risks, meaning that a seller has to overcome a trust barrier as well.”
4 of 4

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • The prior literature review by ter Huurne et al. (2017) focused on sociological and psychological issues of trust in the sharing economy but did not consider technological aspects.

    “We also found one literature review about trust antecedents in the sharing economy by ter Huurne et al. (2017). This important work focuses on sociological and psychological issues of trust in the sharing economy. However, it did not consider the technological aspects of the phenomenon.”

    From Building trust in the sharing economy: Current approaches and future considerations (2021) · cites this paper as ter Huurne et al., 2017

    The paper is a systematic review of trust antecedents, but it does consider technological aspects. Section 4.3.3, “Trusting beliefs towards the platform” (page not available), discusses authentication, encryption, website quality, usability, and trust-building technologies. This contradicts the claim that technological aspects were not considered. (LLM, conf=0.90)

    Checked by a reasoning model — may be wrong.

    Experimental — accuracy not yet measured

  • Most of the studies reviewed by ter Huurne et al. (2017) were published in 2016 or earlier, whereas a notable portion of the papers reviewed in this study are published from 2017 through 2019.

    “Furthermore, most of the studies reviewed by ter Huurne et al. (2017) were published in 2016 or earlier, whereas a notable portion of the papers reviewed in our study are published from 2017 through 2019 (Table 2).”

    From Building trust in the sharing economy: Current approaches and future considerations (2021) · cites this paper as ter Huurne et al., 2017

  • Ter Huurne et al. studied the antecedents of trust in the sharing economy by analyzing 45 articles in which trust was the dependent variable, highlighting reputation, trust in the platform, and interaction experience as key antecedents of trust among users and service providers.

    “Ter Huurne etal. studied the antecedents of trust in the sharing economy by analyzing 45 articles in which trust was the dependent variable. They highlighted the importance of reputation, trust in the platform, and interaction experience as key antecedents of trust among users and service providers in the sharing economy.”

    From The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework (2021) · cites this paper as Ter Huurne et al., 2017

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

  • Non-empirical studies appear in the included set

    Minor

    The methods say studies without empirical results were excluded, but Table 2 includes Ertz (2015) as a conceptual study.

  • Reported trust types omit trusting intentions

    Minor

    The results say only three types of trust were found as dependent variables, but the study-count summary also lists trusting intentions towards sellers and platforms.

  • Wei et al. is assigned conflicting trust outcomes

    Minor

    The text includes Wei et al. (2014) among studies in which platform trust influences trust in the seller. Table 2 instead identifies its outcome as institution-based trust.

  • Gregg and Walczak's trust outcome changes between text and table

    Minor

    The text counts Gregg and Walczak (2010) as evidence about trust towards the platform. Table 2 classifies its outcome as trusting beliefs towards the seller.

  • The count of studies on trust in buyers differs

    Minor

    The results section says five studies examined trusting beliefs towards the buyer, while the study-count summary reports four.

5 of 5

Cited works that were retracted

Works this paper cites that were later retracted, from the retraction notices publishers deposit. Major when the notice came out before this paper was published.

  • Cites a retracted work: 10.1080/1097198x.2014.978624

    Major

    The cited work was retracted on 2016-09-26 (notice 10.1080/1097198x.2016.1196973), before this paper was published (2017-08). Its authors could have known.

    Cited work 10.1080/1097198x.2014.978624 · retracted 2016-09-26 · notice 10.1080/1097198x.2016.1196973 · this paper published 2017-08

1 of 1

Cites

1 retracted

Flagged first, then by citations

Research works printed but not linked: 5

  1. Arrow K., 1974, The Limits of Organization
  2. Botsman R., 2010, What's Mine Is Yours
  3. Kamal P. &Chen J.(2016).Trust in sharing economy. PACIS 2016 Proceedings. Available athttp://www.pacis2016.org/Abstract/ALL/205.pdf
  4. Lee H. &Lee S.(2004).Building buyer trust in C2C online auctions: A triangular trust.Proceedings of 9th Asia‐Pacific Decision Sciences Institute Conference 1–14.
  5. Teubner T. &Hawlitschek F.(in press).The Economics of P2P Online Sharing. In The Rise of the Sharing Economy: Exploring the Challenges and Opportunities of Collaborative Consumption.P.Albinsson&Y.Perera(Eds.).Praeger Publishing.

Cited by

Sorted by citations

Related

Authors
ter Huurne, M., Ronteltap, A., Corten, R., & Buskens, V.
Affiliations
  • University of Applied Sciences Utrecht The Netherlands
  • University of Applied Sciences Utrecht (NL)
  • Utrecht University (NL)
ORCID
Venue
Journal of Consumer Behaviour
Publisher
Wiley
Published
2017-08
Volume
16
Issue
6
Pages
485-498
ISSN
  • 1472-0817 (ISSN-L)
  • 1479-1838
DOI
10.1002/cb.1667
OpenAlex
W2740452331
Cited by
456
References
78
Citations by year
2026: 32 · 2025: 45 · 2024: 60 · 2023: 73 · 2022: 57 · 2021: 71 · 2020: 59 · 2019: 38 · 2018: 14 · 2017: 7
FWCI
10.89
Type
journal article
Language
en
Open access
Licence
Locations
  • Journal of Consumer Behaviour (publishedVersion, public-domain)
  • Utrecht University Repository (Utrecht University) (submittedVersion, other-oa)
Funders
Nederlandse Organisatie voor Wetenschappelijk Onderzoek (452-16-002)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Sharing Economy and Platforms
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Digital Platforms and Economics
Keywords
trust, sharing economy, antecedents of trust, platform trust, reputation systems, peer-to-peer transactions, opportunism, transaction risk, interaction experience, trust typology

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Claims read by deepseek-v4.1-flash under definition version 3 (extract-v3) on 2026-10-11.

Classified by jev-1.13-20260917 (gold-guideline-v0.2) on 2026-10-11.

Cited sources are checked by gpt-6-sol.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

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