Cited by 57

How does travel satisfaction sum up? An exploratory analysis in decomposing the door-to-door experience for multimodal trips

Abenoza, Roberto F., Cats, Oded, Susilo, Yusak O.·2019·Transportation

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Research works printed but not linked: 13

  1. Axhausen, K.: Definition of movement and activity for transport modelling. In: Hensher, D.A., Button, K.J. (eds.) Handbook of Transport Modelling, 2nd edn. Emerald Publishing Group, Bingley (2007)
  2. Baumgartner, H., Sujan, M., Padgett, D.: Patterns of affective reactions to advertisements: the integration of moment-to-moment responses into overall judgments. J. Mark. Res. 34(2), 219-232 (1997)
  3. Hernandez, S., Monzon, A., De Oña, R.: Urban transport interchanges: importance-performance analysis for evaluating perceived quality. In: Conference Proceedings: XVIII Congreso Panamericano de Ingeniería de Tránsito, Transporte y Logística (2014)
  4. Hine, J.P., Wardman, M., Stradling, S.: Interchange and Travel Choice, vol. 2. Report for the Scottish Execu- tive by the Institute for Transport Studies at the University of Leeds and the Transport Research Insti- tute at Napier University (2001)
  5. Kahneman, D.: Evaluation by moments: past and future. In: Kahneman, D., Tversky, A. (eds.) Choices, Val- ues, and Frames, pp. 693-708. Cambridge University Press, New York (2000)
  6. Li, Y.: Evaluating the urban commute experience: a time perception approach. J. Public Trans. 6, 41-67 (2003)
  7. Mokhtarian, P., Papon, F.P., Goulard, M., Diana, M.: What makes travel pleasant and/or tiring? An investi- gation based on the French National Travel Survey. Transportation 42(6), 1103-1128 (2015)
  8. Parasuraman, A., Berry, L.L., Zeithmal, V.A.: Understanding customer expectations of service. Sloan Manag. Rev. 32(3), 39-48 (1991)
  9. Schäfer, T., Zimmermann, D., Sedlmeier, P.: How we remember the emotional intensity of past musical experiences. Front. Psychol. 5, 9111 (2014)
  10. Smidts, A., Pruyn, A.: How waiting affects customer satisfaction with the service: the role of subjective variables. In: Management of Services: A Multidisciplinary Approach (3rd Conference), pp. 677-696 (1994)
  11. Tyrinopoulos, Y., Antoniou, C.: Public transit user satisfaction: variability and policy implications. Transp. Policy 15(4), 260-272 (2008)
  12. Van't Hart, J.: Increasing customer satisfaction with public transport. Master Thesis, TU Delft (2012). http://www.ovkla ntenb arome ter.nl/Porta ls/0/Maste r%20the sis%20Inc reasi ng%20cus tomer %20sat isfac tion%20wit h%20pub lic%20tra nspor t%20Jor rit%20van %20't%20Har t%20(300%20dpi )%20(1)%20 e-book.pdf. Accessed 6 Feb 2017
  13. Woldeamanuel, M.G., Cygansky R.: Factors affecting traveler's satisfaction with accessibility to public transportation. In: European Transport Conference, Glasgow (2011)

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Authors
Abenoza, R. F., Cats, O., & Susilo, Y. O.
Venue
Transportation
Published
2018-02-08
Volume
46
Issue
5
Pages
1615-1642
ISSN
  • 0049-4488
  • 1572-9435
Cited by
57
References
4
Language
en
Funders
Stockholms Läns Landsting (20160903)

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